Input device lockups

Mistree - Heavens Tear
Mistree - Heavens Tear Posts: 52 Arc User
edited January 2009 in Support Desk
Im currently having a problem where sometimes both my mouse and keyboard lock up. Ive checked the drivers and they are both fine. This problem started about a month ago and has become quite troublesome. The game continues to run properly as I can still see people moving and chat continues as normal. Due to the input being frozen I actually have to do a warm boot on my PC because I cant even tab out or ctrl alt del.

Ive actually already run the verify and reinstalled the game twice in hopes that would fix the problem but no such luck.

Any help with this would be great.
Post edited by Mistree - Heavens Tear on

Comments

  • ArsLaan - Heavens Tear
    ArsLaan - Heavens Tear Posts: 14 Arc User
    edited January 2009
    I totally understand what that problem is.
    It happens with me too when I go to Archosaur.
    It is basically a server error. Yup!! A server error, thats what it says.
    When i get the problem it says *Server error!! Try to re-logging in* in the chat box. I guess this happens with me bcoz of the lagg when I go to arch.

    You dont need to worry, theres nothing wrong with your PC. If you got really good graphic card like Nividia Geforce 8800 then it wont happen most likely I guess. Its just a form of lagg.
    Try switching on best performance mode before entering crowded cities.

    I hope it helps.
  • Mistree - Heavens Tear
    Mistree - Heavens Tear Posts: 52 Arc User
    edited January 2009
    No this has nothing to do with lag and it more commonly happens when im out in the middle of nowhere. This is total lockup all all input. I cant even minimize or tab out. I have to hit the restart button on the pc itself. As for vid card I have Geforce 9600 GT 1gig
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited January 2009
    Please provide us the following fields from a DXdiag :
    Display Tab - device box -
    Name:
    Chip Type:
    Approx Total Memory:

    Display Tab - driver box -
    Date:

    To open a dxdiag :
    In Vista, type dxdiag in the Start menu search bar
    In other versions of Windows, type dxdiag in the Run command (Start > Run)

    Can you describe your mouse and keyboard? Are they wireless or wired, USB or PS/2 connected?
    [SIGPIC][/SIGPIC]
  • Mistree - Heavens Tear
    Mistree - Heavens Tear Posts: 52 Arc User
    edited January 2009
    Memory: 4094MB RAM
    Display Devices
    Card name: NVIDIA GeForce 9600 GT
    Manufacturer: NVIDIA
    Chip type: GeForce 9600 GT
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_0622&SUBSYS_C8703842&REV_A1
    Display Memory: 2800 MB
    Dedicated Memory: 1009 MB
    Shared Memory: 1791 MB
    Current Mode: 1280 x 1024 (32 bit) (60Hz)
    Monitor: Generic PnP Monitor
    Driver Name: nvd3dumx.dll,nvd3dum,nvwgf2umx.dll,nvwgf2um
    Driver Version: 7.15.0011.8048 (English)
    DDI Version: 10
    Driver Attributes: Final Retail
    Driver Date/Size: 11/12/2008 14:54:00, 8540672 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B71E3E-4562-11CF-8244-7BE801C2CA35}

    Mouse is a wireless Microsoft Intelepoint 2.0
    Keyboard is just basic internet keyboard that Ive had for about 2 years. Neither are usb. (sorry if I listed too much wasnt quite sure what all was needed)
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited January 2009
    Can you replace/recharge the mouse's batteries?
    [SIGPIC][/SIGPIC]
  • Mistree - Heavens Tear
    Mistree - Heavens Tear Posts: 52 Arc User
    edited January 2009
    yep Ive done that. This started happening around early december so batteries were changed a couple times since then.
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited January 2009
    Have you tried switching to Windowed Mode?
    [SIGPIC][/SIGPIC]
  • ArsLaan - Heavens Tear
    ArsLaan - Heavens Tear Posts: 14 Arc User
    edited January 2009
    I see, my case is totally different then.

    I get Server error, try relogin!!! msg in chat box
    and after that i can only chat with other people but icant click anything.
    To other person it seems im standing, but actually i was moving.
    I had to force quit and the relogin.

    I tried windowed mode too, Iusually play in windowed mode.

    It happens to me sometimes not always. Like twice a week.
  • Mistree - Heavens Tear
    Mistree - Heavens Tear Posts: 52 Arc User
    edited January 2009
    heh Im in windowed mode about 90% of the time :) Im not making this issue easy on you am I? ^^ I may try backing up files I need and then just doing a system restore to before the issue began.
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited January 2009
    ArsLaan, the server error sounds like it might be related more to latency or network connections. Are you running over wireless, and if so, please consider switching to a wired network, moving closer to your router, and/or clearing out any 2.4 ghz interference sources like cordless phones or microwaves.

    Mistree... it's certainly not the typical sort of issues we see here. Is the Intellipoint a bluetooth device?
    [SIGPIC][/SIGPIC]
  • Mistree - Heavens Tear
    Mistree - Heavens Tear Posts: 52 Arc User
    edited January 2009
    Not Bluetooth no.
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited January 2009
    Can you describe any antivirus software you're running? Occasionally, they can pull control rather violently.
    [SIGPIC][/SIGPIC]
  • Mistree - Heavens Tear
    Mistree - Heavens Tear Posts: 52 Arc User
    edited January 2009
    I run Trend Micro Internet Security. Had to reboot twice today (course I was in a FB at the time) Thanks for looking into this, really quite frustraiting.
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited January 2009
    If you temporarily disable Trend Micro, does the problem persist?
    [SIGPIC][/SIGPIC]
  • Mistree - Heavens Tear
    Mistree - Heavens Tear Posts: 52 Arc User
    edited January 2009
    I'll give it a try and let ya know :)
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