Cannot connect. (game servers)

ipon

Patch server works fine. however the game servers i get no ping status and cannot connect to them.

I have configured windows firewall to open ports 80 and 29000 then disabled the firewall altogether. After that was unsuccessfull i disabled my antivirus, and windows defender.

Have verified all files and no corruption happend during any patching or downloading of the client.




Tracing route to pwigc4.perfectworld.com [64.74.134.38]
over a maximum of 30 hops:

1 179 ms 158 ms * 68.28.249.69
2 318 ms 319 ms 299 ms 68.28.249.92
3 317 ms 318 ms 320 ms 68.28.251.55
4 * * * Request timed out.
5 460 ms 340 ms 318 ms 68.28.255.13
6 * * * Request timed out.
7 300 ms 299 ms 299 ms 68.28.253.69
8 317 ms 299 ms 299 ms sl-gw39-fw-2-0.sprintlink.net [160.81.99.193]
9 318 ms 338 ms 301 ms sl-crs2-fw-0-9-0-0.sprintlink.net [144.232.0.23]

10 399 ms 318 ms 319 ms sl-crs2-ana-0-6-2-0.sprintlink.net [144.232.19.1
96]
11 357 ms 338 ms 400 ms sl-crs2-sj-0-5-2-0.sprintlink.net [144.232.20.15
9]
12 357 ms 340 ms 338 ms sl-st22-sj-9-0-0.sprintlink.net [144.232.18.182]

13 356 ms 359 ms 359 ms sl-internap-150417-0.sprintlink.net [144.223.242
.86]
14 354 ms 341 ms 358 ms border2.t8-1-bbnet2.sje.pnap.net [66.151.144.69]

15 353 ms 339 ms 339 ms edge2.ve255.sje-sje004-764.sje004.pnap.net [66.1
51.149.54]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

No security features running no dep no anti virus no firewall no uac and my isp claims that they do not block anything. Whats going on with it?

darthpanda16

Where in the world are you?

Who is your ISP?

Comcast and ATT have some issues for some reasons.

ipon

Sprint is my isp.

Um at this current moment in time im sitting about 10 miles out of Charlotte, Nc.

darthpanda16

Ah, wireless, public wi-fi spot?

ipon

Nope Broadband card. Its basically a phone with no buttons that plugs into a usb port works pretty good near large cities and all of the northeast. Can use my actual phone for the same thing but it requires more computer resources.

Wifi hotspots usually get eh clogged and end up being so slow its not worth buying.

Also should note im above min reqs for the game but the vid card isnt quite up to the recommended.

darthpanda16

So it's wireless via Sprint's broadband modem?

I'm not quite familiar with how Sprint's network works and handles data.

For system requirements, please see this post: http://pwi-forum.perfectworld.com/showpost.php?p=1212842&postcount=29

You can try contacting Sprint (and checking their support pages), and find out what you need to do to see if there are specific settings that you need to change to access our game servers.

You can tell them the IP addresses for our game servers listed here:

http://pwi-forum.perfectworld.com/showthread.php?t=75572

(scroll down to Network settings for the IP list)

gattsuru

Sprint Mobile Broadband is known to block several ports, as well as use the program "Bytemobile Optimization", both of which may be adding to this issue. If you have "Bytemobile" installed, uninstall it.

The former issue is harder to diagnose. Sprint is supposed to tell you, but in practice they're rather iffy on the subject. You may want to call anyway. As an alternative, using nmap and a known destination open on port 29000 will tell you whether or not it's a layer 4 issue.

The command inside nmap would be "nmap -p29001 -PN pwigc3.perfectworld.com"

darthpanda16

Thanks for the networking knowledge Gatts, much appreciated b:surrender