Ticket reply time?

peroxid3
peroxid3 Posts: 6 Arc User
edited January 2009 in Support Desk
Hmm the GMs **** up and ban me for no reason. The only help I get is to open a ticket. Its been 3 days now and I have Territory Wars tonight and tomorrow night. Any suggestions? This whole ticket thing is getting out of hand, maybe live support would be better.
Post edited by peroxid3 on

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  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited January 2009
    You should have also gotten an e-mail to your registration e-mail account detailing the cause for the ban or suspension. Especially with e-mail accounts with AOL or Comcast, there is a risk that the mail was spam-filtered, so please also check your account's spam folder.

    PWE aims for a response time for a ticket within 24 hours, and usually responds in much less. Perfect World Entertainment can not guarantee that time period, though, especially during events like major holidays and weekends.

    Perfect World Entertainment can not discuss account bans over the forums. If you have further questions, please PM me.
    [SIGPIC][/SIGPIC]
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