help cant log in

matrix6186

can anyone help me i cant login its been nearly two days now i managed to log in once but every time after has completly failed iv never had this prob before and as an it tech myself i keep my pc in good shape and cant find any probs on my system the exact message i get is unable to connect to server yet if i click continue anyway i get on yet with extreme lag and cant talk to any npc yet i can talk to my guild fine i have sumbmited a ticket and have yet recieved no responese all my guild asure me they have no problems and my i have odn broudband so bandwith is not a problem ither i uterly confused if i cant get a server conection why can i still get into the game an talk to my guild
if anyone can offer me any help and advice it will be greatly apperciated thanks in advance mick

sgtox

Same thing with me, I keep getting the message "Cannot connect to server." On the login screen the servers have red dots, making me thing the servers are down, but on the website they are green dots. Have the servers been down since Friday? If not, why can't I log in?

matrix6186

i solved my prob i uninstalled and reinstallrd the game i think it screwed up when patching game verson 40 after i did the reinstall i updated and i was abel to play dont worry your charaters stored on the server so u wont have to start again hope this helps

aj007

This happened to me also, but I just installed this about an hour ago... It said that it couldn't connect to the server.

gattsuru

The servers are currently up. Please check your firewall and security software to ensure that they are not blocking the ElementClient or TCP port 29000 outbound, and that the Launcher has administrative rights.

joshinjoker

im having the same issue and i have no antivirus running at all when i start up the game, u log in and then it says "disconnected from server, please log in again" Then it leaves u at the character selection screen

gattsuru

Are you running any security software, such as Windows Firewall, PeerGuardian, Comodo Firewall?

joshinjoker

No im not running any security software, computer is pissed about it since it sends that bubble at me every time i start it up. Im going to try reinstalling it right now and see if that helps.

joshinjoker

i reinstalled and it still does the same thing

aj007

like I said earlier, I finished downloading the multiple files and installed today. It seems to install fine, but for some reason when I open the launcher the part that's like...idk an internet page doesn't show up, and it says the update server connection failed. I patched it manualy, and then started the game. At the login screen, when I choose a server, it doesn't show the status, or anything but the names. I tried to log in several times, and it said it couldn't connect to the server. I don't know if it's my laptop or what, but I've been working at this for hours and it's bugging me.

Note: I also had my firewall turned off, and security programs. I also re-installed the game twice.

another note: I just noticed, all the people that have posted in this (except the mod of course) just joined today.......that might not have to do with anything but.....

Gin_Tenshi - Lost City

i have had this same problem since wednesday eversince i updated to the 32-37 update. I thought the 38-40 update would solve this problem when i logged on on thursday but it didn't. i scanned the forums looking and trying all the advice that was given but i still get the CANNOT CONNECT TO SERVER message. All my friends that i have gotten in contact with don't seem to be having this problem. So what is wrong? Why are we the only ones that get this message.
Please come up with an answer that works soon. Thank You.

kreg26

I cannot log in either. I installed the game yesterday. Patched it today. And cannot log in.


I am not running firewall/security software.
I have opened port 29000.
I have reinstalled.

When I am choosing servers should I see the ping/status/etc? Cuz all I see is dashes (---)

aj007

I only see the dashes too. THIS BUGS ME. I THOUGHT (/think) THIS WAS (and is) AN AWESOME GAME AND I WANNA PLAY!!!! : (

gattsuru

Please download and install nmap. Go to C:\Program Files\Nmap\zenmap\zenmap.exe, double-click that file, and in the resulting window, type in the command "nmap -p29000 -PN pwigc3.perfectworld.com", click scan, and wait til you see the word "unknown" pop up, and tell us what results you get. If you see the word "open", it means that there's something on your computer blocking the game from accessing the internet, usually Windows Firewall, PeerGuardian or another software firewall, or ElementClient does not have permission to access the game. If it says Blocked, Stealthed, or something similar to that, it means that your ISP or a hardware firewall blocking access.

Please verify that the text of C:\Program Files\Perfect World Entertainment\Perfect World International\element\userdata\server\serverlist.txt is :

Sanctuary (PVE) 29000:pwigc2.perfectworld.com 4
Heavens Tear (PVE) 29000:pwigc4.perfectworld.com 3
Lost City (PVP) 29000:pwigc3.perfectworld.com 5

joshinjoker

alright im no computer wiz guy, i got this when i scanned the file "Starting Nmap 4.76 ( http://nmap.org ) at 2008-11-29 11:28 Mountain Standard Time

Initiating Parallel DNS resolution of 1 host. at 11:28

Completed Parallel DNS resolution of 1 host. at 11:28, 0.31s elapsed

Initiating SYN Stealth Scan at 11:28

Scanning smtp.perfectworldinternational.com (64.74.134.31) [1 port]

Discovered open port 29000/tcp on 64.74.134.31

Completed SYN Stealth Scan at 11:28, 1.00s elapsed (1 total ports)

Initiating Service scan at 11:28

Scanning 1 service on smtp.perfectworldinternational.com (64.74.134.31)

Completed Service scan at 11:28, 11.39s elapsed (1 service on 1 host)

Initiating OS detection (try #1) against smtp.perfectworldinternational.com (64.74.134.31)

Failed to resolve given hostname/IP: nmap. Note that you can't use '/mask' AND '1-4,7,100-' style IP ranges

Warning: Hostname pwigc3.perfectworld.com resolves to 8 IPs. Using 64.74.134.31.

Retrying OS detection (try #2) against smtp.perfectworldinternational.com (64.74.134.31)

Initiating Traceroute at 11:28

64.74.134.31: guessing hop distance at 15

Completed Traceroute at 11:29, 10.39s elapsed

Initiating Parallel DNS resolution of 15 hosts. at 11:29

Completed Parallel DNS resolution of 15 hosts. at 11:29, 0.86s elapsed

SCRIPT ENGINE: Initiating script scanning.

Initiating SCRIPT ENGINE at 11:29

Completed SCRIPT ENGINE at 11:29, 0.30s elapsed

Host smtp.perfectworldinternational.com (64.74.134.31) appears to be up ... good.

Interesting ports on smtp.perfectworldinternational.com (64.74.134.31):

PORT STATE SERVICE VERSION

29000/tcp open unknown

1 service unrecognized despite returning data. If you know the service/version, please submit the following fingerprint at http://www.insecure.org/cgi-bin/servicefp-submit.cgi :

SF-Port29000-TCP:V=4.76%I=7%D=11/29%Time=493189DA%P=i686-pc-windows-windows%r(NULL,2B,"\x01\)\x10\[\0\0\xc0\0\0\0\0\x03\xc1\x08\xc4\xf98pL\0\x01\x03\

SF:t\0\x12300000163c49265921")%r(GenericLines,2B,"\x01\)\x10\[\0\0\xc0\0\0

SF:\0\0\x03\xc1\x08\xc4\xf98pL\0\x01\x03\t\0\x12300000163c49265921")%r(Get

SF:Request,2B,"\x01\)\x10\[\0\0\xc0\0\0\0\0@S\x7f\xb1\xe5\^\x1a@\0\x01\x03

SF:\t\0\x12300000163c49265921")%r(HTTPOptions,2B,"\x01\)\x10\[\0\0\xc0\0\0

SF:\0\0\[Mt\xc8\xbb\$\xff\x96\0\x01\x03\t\0\x12300000163c49265921")%r(RTSP

SF:Request,2B,"\x01\)\x10\[\0\0\xc0\0\0\0\0\|\x99\)\x85\\B\xe9A\0\x01\x03\

SF:t\0\x12300000163c49265921")%r(RPCCheck,2B,"\x01\)\x10\[\0\0\xc0\0\0\0\0

SF:\x0cnQ\xda\x10E\xd4\x98\0\x01\x03\t\0\x12300000163c49265921")%r(DNSVers

SF:ionBindReq,2B,"\x01\)\x10\[\0\0\xc0\0\0\0\0\x9b\xd3i\xbe\xc7}\x13\xde\0

SF:\x01\x03\t\0\x12300000163c49265921")%r(DNSStatusRequest,2B,"\x01\)\x10\

SF:[\0\0\xc0\0\0\0\0\x88\x120\x83i\xc5T\xcf\0\x01\x03\t\0\x12300000163c492

SF:65921")%r(Help,2B,"\x01\)\x10\[\0\0\xc0\0\0\0\0\x1feN3\xf8\x92\xf5\xd1\

SF:0\x01\x03\t\0\x12300000163c49265921")%r(SSLSessionReq,2B,"\x01\)\x10\[\

SF:0\0\xc0\0\0\0\0\xb2\xc0@\xc0\x8b\xdd\x99\xfd\0\x01\x03\t\0\x12300000163

SF:c49265921")%r(SMBProgNeg,2B,"\x01\)\x10\[\0\0\xc0\0\0\0\0\xab\xb5\xe7\]

SF:\x11\x1e%'\0\x01\x03\t\0\x12300000163c49265921")%r(X11Probe,2B,"\x01\)\

SF:x10\[\0\0\xc0\0\0\0\x008\x97\xc4\xf8'\x15!\x89\0\x01\x03\t\0\x123000001

SF:63c49265921")%r(FourOhFourRequest,2B,"\x01\)\x10\[\0\0\xc0\0\0\0\0\x01\

SF:x001\xfe}&\xb5J\0\x01\x03\t\0\x12300000163c49265921")%r(LPDString,2B,"\

SF:x01\)\x10\[\0\0\xc0\0\0\0\0S7\xc9\x04\x98G\xce\xa0\0\x01\x03\t\0\x12300

SF:000163c49265921")%r(LDAPBindReq,2B,"\x01\)\x10\[\0\0\xc0\0\0\0\0\xfbv\x

SF:f4\x901\xfe\xb3\xc8\0\x01\x03\t\0\x12300000163c49265921")%r(SIPOptions,

SF:2B,"\x01\)\x10\[\0\0\xc0\0\0\0\0\xbbr\xee7&jU\xd3\0\x01\x03\t\0\x123000

SF:00163c49265921")%r(LANDesk-RC,2B,"\x01\)\x10\[\0\0\xc0\0\0\0\0\^4\xdb\x

SF:c9x8;b\0\x01\x03\t\0\x12300000163c49265921")%r(TerminalServer,2B,"\x01\

SF:)\x10\[\0\0\xc0\0\0\0\0\xdeB\x95\x1bmb\x1fl\0\x01\x03\t\0\x12300000163c

SF:49265921")%r(NCP,2B,"\x01\)\x10\[\0\0\xc0\0\0\0\0\xbb\x8eD\xb8%Z\x7f\xd

SF:5\0\x01\x03\t\0\x12300000163c49265921");

Warning: OSScan results may be unreliable because we could not find at least 1 open and 1 closed port

Device type: broadband router|general purpose|WAP|router|firewall|VoIP phone

Running (JUST GUESSING) : 3Com Linux 2.4.X (98%), Linux 2.4.X|2.6.X (98%), FON Linux 2.6.X (96%), Netgear Linux 2.4.X (96%), MikroTik RouterOS 2.X (95%), Linksys embedded (94%), Secure Computing embedded (94%), WebVOIZE embedded (94%)

Aggressive OS guesses: 3Com OfficeConnect (98%), Linux 2.4.18 - 2.4.32 (likely embedded) (98%), Linux 2.6.12 - 2.6.20 (98%), Linux 2.6.17 - 2.6.25 (98%), Linux 2.6.19 - 2.6.21 (98%), Linux 2.6.9 - 2.6.26 (98%), Linux 2.4.2 (Red Hat 7.1) (97%), Linux 2.4.9 - 2.4.18 (likely embedded) (97%), DD-WRT v24 (Linux 2.6.22) (96%), Linux 2.4.27 (96%)

No exact OS matches for host (test conditions non-ideal).



TRACEROUTE (using port 29000/tcp)

HOP RTT ADDRESS

1 94.00 10.83.16.1

2 94.00 192.168.12.1

3 78.00 66.232.69.193

4 94.00 IF1.syringanetworks.net (66.232.64.165)

5 109.00 66.62.227.13

6 141.00 den1-core-02.360.net (66.62.4.2)

7 125.00 66.62.3.46

8 109.00 pdx1-edge-01.360.net (66.62.4.131)

9 ...

10 172.00 ae-1.r20.sttlwa01.us.bb.gin.ntt.net (129.250.2.206)

11 172.00 p64-7-0-0.r20.snjsca04.us.bb.gin.ntt.net (129.250.4.23)

12 ...

13 109.00 xe-0.internap.snjsca04.us.bb.gin.ntt.net (129.250.12.82)

14 109.00 border1.t7-1-bbnet1.sje.pnap.net (66.151.144.4)

15 109.00 perfectworld-1.border1.sje.pnap.net (70.42.255.230)

16 110.00 smtp.perfectworldinternational.com (64.74.134.31)



Read data files from: C:\Program Files\Nmap

OS and Service detection performed. Please report any incorrect results at http://nmap.org/submit/ .

Nmap done: 1 IP address (1 host up) scanned in 35.94 seconds

Raw packets sent: 118 (10.444KB) | Rcvd: 88 (9710B)




______________--EDIT--_______________________
This is what i have in the C:\Program Files\Perfect World Entertainment\Perfect World International\element\userdata\server\serverlist.t
Sanctuary (PVE) 29000:pwigc2.perfectworld.com 4
Heavens Tear (PVE) 29000:pwigc4.perfectworld.com 3
Lost City (PVP) 29000:pwigc3.perfectworld.com 5

daraia

Warning: Hostname pwigc3.perfectworld.com resolves to 8 IPs. Using 64.74.134.31.

dnet: Failed to open device eth9

QUITTING!

i get that what does it mean?!?!

And it says this in the serverlist.txt file-

Sanctuary (PVE) 29000:pwigc2.perfectworld.com 4
Heavens Tear (PVE) 29000:pwigc4.perfectworld.com 3
Lost City (PVP) 29000:pwigc3.perfectworld.com 5

aj007

my laptop won't let me install nmap, it says it doesn't know what program to open the file with.....help???

---

I also tried to open the port myself, but apparently I have to type in the NAME of the port as well as the number....???

---

And another thing, do I have to install nmap if the game already didn't work when I disabled my firewall&anti-virus software???

daraia

The port you need to open is 29000

I don't believe what you name it matters?

aj007

i know the port number, I just didn't know if there was a specific name.....

thanks.

Vaneska - Heavens Tear

It didnt work for me either:((((( I want to play Theres still Page cannot be found and all servers are "

---

" pls Help us !!

aj007

Vaneska - Heavens Tear wrote: »

It didnt work for me either:((((( I want to play Theres still Page cannot be found and all servers are "

---

" pls Help us !!

I just posted on the thread you started...ha. b:chuckle I'm having the exact same problem as you, and I also want to play the game ('cause I've never played before and it looks AWESOME)

Vaneska - Heavens Tear

It WAS AWESOME Now its crapp I really want to play Now i dont know what to do:( Someone help us b:cry Its not our fault then Everything was ok until patch before 37-40 <it was 32, 35? cant remember>

aj007

this is so weird, how come only a small portion of the people who play this are getting this problem, and it's especially occuring with people who just recently installed. Even though it's a small portion, it's still a large group, isn't it?

daraia

I don't know, but I really miss playing PW.
Not sure why I uninstalled in the first place....>.<

It can't be anything that has to do with my internet connection or firewall because that hasn't changed since the last time i've played...

I'm so confused o_O

aj007

join the club.

(of confused people that is....)

Vaneska - Heavens Tear

The same. Nothing changed since my last play except this stupid patch -_-

daraia

Lol, i'd be playing on the perfectworld.com.my English version if I wasn't have trouble with them too. Perfect World just hates me =(

Vaneska - Heavens Tear

Not only u



I almost feel cursed xD LOL

joshinjoker

Yea, i havn't played this game yet, it looks so badass, just wish they could figure what the hell happened.

aj007

same here...........'cept I would have said it in a different way.... (w/out words number 11 and 19 XD )

gattsuru

Warning: Hostname pwigc3.perfectworld.com resolves to 8 IPs. Using 64.74.134.31.

dnet: Failed to open device eth9

QUITTING!

This usually indicates a particularly heavy-handed software firewall or poorly implemented network driver. Checking for the former, and updating the later, would be the first advice I can provide.