Major problem while playing

demra
demra Posts: 15 Arc User
edited October 2008 in Support Desk
Okay so when ever I try and play the game constantly freezes and the screen turns black and then everything comes back for about 10 seconds before it does it again.
I tried installing the latest drivers for my graphics card but it still does it. If anyone knows what's going on and how to fix it it would be appreciated.
Post edited by demra on

Comments

  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    Please do a Verify from the launcher. Can you provide us the following fields a dxdiag?:

    System Tab - System Information box -
    Operating System :
    Processor :
    Memory :

    Display Tab - device box -
    Name:
    Chip Type:
    Approx Total Memory:

    Display Tab - driver box -
    Main Driver :
    Version :
    Date:

    To open a dxdiag :
    In Vista, type dxdiag in the Start menu search bar
    In other versions of Windows, type dxdiag in the Run command (Start > Run).
    [SIGPIC][/SIGPIC]
  • demra
    demra Posts: 15 Arc User
    edited October 2008
    os: Service pack 1 (build 6001)
    cpu: intel(R) Core(TM) 2 Duo CPU T5750 @2.0 ghz
    RAM: 2048MB
    DISPLAY CARD: mOBILE iNTEL(r) 965 Express Chipset Family (128mb)
  • demra
    demra Posts: 15 Arc User
    edited October 2008
    sorry looked at wrong place

    System Tab - System Information box -
    Operating System : Windows Vista home premium (6.0, build 6001)
    Processor : intel(R) Core(TM) 2 Duo CPU T5750 @2.0 ghz
    Memory : 3062 mb RAM

    Display Tab - device box -
    Name: mobile intel(r) 965 Express Chipset Family
    Chip Type: mobile intel(r) 965 Express Chipset Family
    Approx Total Memory: 358 mb

    Display Tab - driver box -
    Main Driver : igdumd32.dll
    Version : 7.14.0010.1409 (english)
    Date: 3/6/2008
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    Try these driver updates.
    [SIGPIC][/SIGPIC]
  • demra
    demra Posts: 15 Arc User
    edited October 2008
    So I downloaded the update but when I run it it says the driver is not validated for my computer
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    Please make sure you selected the right bit width (32bit/64bit) of driver to download..
    [SIGPIC][/SIGPIC]
  • demra
    demra Posts: 15 Arc User
    edited October 2008
    I did I selected 32bit vista home premium but it won't let me install it.
  • Spankmebaby - Heavens Tear
    Spankmebaby - Heavens Tear Posts: 5 Arc User
    edited October 2008
    demra wrote: »
    Okay so when ever I try and play the game constantly freezes and the screen turns black and then everything comes back for about 10 seconds before it does it again.
    I tried installing the latest drivers for my graphics card but it still does it. If anyone knows what's going on and how to fix it it would be appreciated.

    the black screen + 10 second pause means your display drivers crashed. Vista uses the 10 seconds to reload the driver and reinitialize the video card. If you were using XP, it would just bluescreen (yay vista!)

    Like the mod said, get the newest drivers. it says not validated but tell it to install anyway. if it still crashes after install+reboot, your hardware is too old.
  • demra
    demra Posts: 15 Arc User
    edited October 2008
    Like the mod said, get the newest drivers. it says not validated but tell it to install anyway. if it still crashes after install+reboot, your hardware is too old.

    Except it doesn't give me an option to install anyway, I just get the message and a close button
  • Spankmebaby - Heavens Tear
    Spankmebaby - Heavens Tear Posts: 5 Arc User
    edited October 2008
    demra wrote: »
    Except it doesn't give me an option to install anyway, I just get the message and a close button

    can you try running the installer as administrator? (right click, "run as administrator")
  • demra
    demra Posts: 15 Arc User
    edited October 2008
    I just tried this and I still got the same message
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    Are you on a laptop computer, and if so, can you tell me your laptop manufacturer and model series?
    [SIGPIC][/SIGPIC]
  • demra
    demra Posts: 15 Arc User
    edited October 2008
    ya it's a Dell Inspiron 1525
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    Try this file.
    [SIGPIC][/SIGPIC]
  • demra
    demra Posts: 15 Arc User
    edited October 2008
    okay so I installed the file and it seemed to be working but after about 10 minutes of playing it started doing it again.
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited October 2008
    Your hardware may be faulty or overheating in the chipset for some reason.

    May have to take it to a PC repair place.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • demra
    demra Posts: 15 Arc User
    edited October 2008
    hopefully that's not the case because I don't have the time or money to take it in, plus my laptop is only a couple of months old
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    It may still be under warranty. If the issue pops up in other games or stress tests, please contact... (:shudder:) Dell support.
    [SIGPIC][/SIGPIC]
  • demra
    demra Posts: 15 Arc User
    edited October 2008
    not to sound ignorant but what is this stress test your talking about
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    Stress test software is a program designed to use the full capabilities and power of your devices. They're good for detecting faults early (especially in places where defect parts can be dangerous or life-threatening), but if you're not familiar with the tools, I'd advise against looking at them.
    [SIGPIC][/SIGPIC]
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