Update server connection failed

waterblade
waterblade Posts: 6 Arc User
edited May 2009 in Support Desk
I opened up my launcher and a window with two bars open. Then it says connecting to server... and in a few seconds it says update server connection failed. I need help
Post edited by waterblade on

Comments

  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    This usually indicates some sort of connectivity issue. Do you have a hardware or software firewall blocking access to port 29000 toward any of the patch servers?
    [SIGPIC][/SIGPIC]
  • Noobster - Sanctuary
    Noobster - Sanctuary Posts: 38 Arc User
    edited October 2008
    Yep.

    If you have anything like that running try disabling it temporarily and try connecting again.
    If this works you should see if your antivirus/firewall allows perfect world ip's n such (im not a technician, but im sure gattsuru can help you there), and if it doesnt, allow them.
  • sabinca
    sabinca Posts: 2 Arc User
    edited November 2008
    i download and install game naw i start it but it start to update one file element.data but it stops at 80% and write an icon with ereor upadting i can retry but allways the same

    [IMG][/img]neimenovana.jpg

    i hope img works..
  • aryannamage
    aryannamage Posts: 0 Arc User
    edited November 2008
    Sabinca please do not hijack other peoples threads.

    Also please try the manual patches here:
    http://www.perfectworld.com/download/client#manualpatch

    -OR-

    http://pwi-forum.perfectworld.com/showthread.php?t=87242
    [SIGPIC][/SIGPIC]
  • zakarii
    zakarii Posts: 1 Arc User
    edited November 2008
    gattsuru wrote: »
    This usually indicates some sort of connectivity issue. Do you have a hardware or software firewall blocking access to port 29000 toward any of the patch servers?

    i have the same problem, and my firewall is off, so i have no idea what to do...
  • heliac
    heliac Posts: 1 Arc User
    edited May 2009
    same prob here 2
  • ciastoludek
    ciastoludek Posts: 0 Arc User
    edited May 2009
    I've got the same problem, please fix this
  • azhdeen
    azhdeen Posts: 0 Arc User
    edited May 2009
    I just tried to get on after not being on for like 2 months. NOTHING has changed on my PC, and I've never had a problem getting on before. I'm getting the same problem as the original poster.
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited May 2009
    Please make a new thread for your issue instead of bumping a months-old one. Also, please be as descriptive as possible about your issue.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • ciastoludek
    ciastoludek Posts: 0 Arc User
    edited May 2009
    Excuse me, but there are already a few topics about the same problem and it's still not fixed. We can't tell much more about this issue than we already posted on all the topics. Please fix this soon!
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