Game dissappeared after keying in acc n pw

hookgirls
hookgirls Posts: 3 Arc User
edited October 2008 in Support Desk
a friend of mine dled the game and did all the patching..he went to the login page in the game..entered his acc name and pw and hit "Start" button..and thats when the client closes itself..any idea what happened?
Post edited by hookgirls on

Comments

  • Nevermore - Heavens Tear
    Nevermore - Heavens Tear Posts: 438 Arc User
    edited October 2008
    Has he verified the files when the installation completed to make sure no file was corrupt and everything went smoothly?

    Also tell your friend to make sure his anti-virus software allows PW. He might have to do so manually.
    [SIGPIC][/SIGPIC]
  • hookgirls
    hookgirls Posts: 3 Arc User
    edited October 2008
    Nevermore - Heavens Tear wrote: »
    Has he verified the files when the installation completed to make sure no file was corrupt and everything went smoothly?

    Also tell your friend to make sure his anti-virus software allows PW. He might have to do so manually.

    thanks for that..but now he has a new problem..he can only play on Lost CIty but cant connect to Sanctuary =((
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited October 2008
    Here is some info that might help.


    I am having trouble connecting to the update server and/or game servers.

    Networking - Router Settings & IP Addresses

    Router Settings
    Your router should have port 29000 (twenty-nine thousand) open for PWI and for the
    PWI patcher. Your router's manufacturer's website should have the instructions on how to
    do this.

    Note: Forwarding ports could reduce the security of the computers on your network.
    Please contact your network administrator or a qualified network technician for further
    information.

    Third-party assistance on configuring popular routers can be found at
    http://www.portforward.com/ (Note: Not affiliated nor supported by Perfect World
    Entertainment).

    Most router manufacturers also offer guides and additional information on their websites,
    in the included documentation, or on the installation CD that came with the router.

    Note: On most routers, the brand and model number is on or near, the serial number
    shown on the bottom of the device.

    IP Addresses
    You may need to make changes to the software for your router, antivirus software,
    security software, and/or firewall software in order to allow for your computer to
    communicate and send data back and forth to the IP addresses for the PWI game servers
    and patch servers listed below.

    If you are located at a university and are having trouble accessing the internet, contact
    your IT or System Administrators for the school network. Some universities block internet
    traffic and/or restrict it. Ask them to prioritize the traffic for your internet connection and give
    them the IP addresses listed below and port 29000.

    Note: Please read the documentation or help files that accompany your
    antivirus/security/firewall software. You can also research the software
    developers websites that made your software and check to see if they have
    guides and information about how to change the settings in your software.

    IP Addresses for the game servers and patch servers:

    Website

    www.perfectworld.com
    64.74.129.32
    64.74.129.33

    Sanctuary (PVE) pwigc2.perfectworld.com
    29000:64.74.134.24
    29000:64.74.134.25
    29000:64.74.134.47
    29000:64.74.134.48
    29000:64.74.134.49
    29000:64.74.134.50
    29000:64.74.134.51
    29000:64.74.134.52

    Lost City (PVP) pwigc3.perfectworld.com
    29000:64.74.134.57
    29000:64.74.134.58
    29000:64.74.134.31
    29000:64.74.134.32
    29000:64.74.134.53
    29000:64.74.134.54
    29000:64.74.134.55
    29000:64.74.134.56

    Heaven's Tear (PVE) pwigc4.perfectworld.com
    29000:64.74.134.61
    29000:64.74.134.62
    29000:64.74.134.63
    29000:64.74.134.64
    29000:64.74.134.38
    29000:64.74.134.39
    29000:64.74.134.59
    29000:64.74.134.60

    Patch Server
    http://pwipatch.perfectworld.com/patch/
    64.74.217.11

    Networking - Bypassing Your Router

    In some circumstances, you may have to bypass your router, and directly connect your
    computer to the cable or DSL modem.
    Before doing so, make sure that you have installed and run antivirus/security software on
    your computer.

    You will need an Ethernet cable (in the US, called the Category 5e networking cable) to
    connect your computer to the cable or DSL modem. The cable you might need (depending
    on your network setup) will have a male plug on both ends.
    One end will plug into your Ethernet/Internet/WAN (or similar) port on your computer
    and the other end will plug into the Internet/RESNET/WAN (or similar) port on your cable
    or DSL modem.

    Note: Please read the documentation or help files that accompany your
    antivirus/security/firewall software.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
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