Lag has now extended to the whole day

Kyurii - Heavens Tear

I started having some bad lag just before you released the last patch and Sanctuary server, but it was only for about 3 hours or so, and today I got here and it was already laggy, just borderline unplayable

I dont know what to say, everyone seems to play as if nothing changed, and I cant be the only one experiencing the lag because its not my connection, everything else is fine, just PW is laggy

Makes me sad I cant even play the game now for some unknown reason... oh well

darthpanda16

You all can run a trace route to see where your net traffic is getting hung up.

How to perform a traceroute:
1) In XP, click on Start > click on Run > type in "cmd"
2) On this screen type in (exactly as it is typed here): tracert 64.74.217.11
Please note there is a space between "tracert" and "64.74.217.11"
3) Wait until it bring a message back and a full log. Maximize (enlarge) the window as large as it will go and hopefully all of the text will be able to fit into the screen.
4) Press Prnt Scrn (print screen) on your keyboard. Open mspaint.exe (Start > All Programs > Accessories > Paint)
5) Click on the dotted line box at the top of the left menu to select a section > Click on the white space and press Ctrl+P to paste the image you grabbed with Prtn Scrn
6) Save it where you can find it, as a .JPG image. Take that image and send it to our ticketing system (http://support.perfectworld.com/ticketing) and let us know it is a "trace route log"
7) We take the logs and crunch the info through the engineers and get them crackin on the patch issues!)

Please compress all the files into a zip or rar file and submit it to Quality Assurance/Patching, using our ticketing system at http://support.perfectworld.com/ticketing

Galzorg - Heavens Tear

I've been playing since the open beta, and since patch 15 -- killer lag, making the game totally unplayable

Tried to do a trace route;
Tracing route to 64.74.217.11 over a maximum of 30 hops

1 2 ms 1 ms 1 ms 192.168.1.1
2 10 ms 17 ms 9 ms 66-227-89-62.static.mesanetworks.net [66.227.89.
62]
3 18 ms 11 ms 7 ms rtr-sky-net-1.network.mesanetworks.net [72.19.12
9.193]
4 13 ms 19 ms 12 ms rtr-den-b1-1-core.network.mesanetworks.net [72.1
9.129.1]
5 12 ms 15 ms 29 ms 66.54.149.161
6 14 ms 10 ms 14 ms ge-6-24-515.car1.Denver1.Level3.net [63.211.250.
17]
7 34 ms 14 ms 14 ms ae-31-53.ebr1.Denver1.Level3.net [4.68.107.94]
8 46 ms 38 ms 50 ms ae-3.ebr2.SanJose1.Level3.net [4.69.132.57]
9 49 ms 44 ms 45 ms ae-72-72.csw2.SanJose1.Level3.net [4.69.134.214]

10 44 ms 39 ms 48 ms ae-23-79.car3.SanJose1.Level3.net [4.68.18.69]
11 41 ms 37 ms 42 ms cust-int.level3.net [63.209.15.226]
12 45 ms 42 ms 42 ms border1.pc2-0-bbnet2.sje.pnap.net [66.151.144.68
]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22