Bugged piece of Festive Snowman set female

lathena

I bought at sunday two pieces of Festive snowman set, that is on sale in mall, and to my surprise, bracelets were random green so I dyed them in red, tights are in random turquoise greenish color, so I went to dye them in red too, but I got pop up message that they are unable to be dyed, even tho its written that they will be random color when purchased, that they need 1 dye to be dyed ( exact same as bracelet of same set) . Now I wait with 2 gold item that is unusable by me, I wont sell them because they are clearly bugged, but I still have no response from GMs over this.

https://www.pwdatabase.com/pwi/items/50567 this is item in question

Can I please have resolution on this, I did sent ticket without answer, I recharged for this items and tbh, 2 dollar for fault pixel item is much for me.

obielle

Unfortunately this seems to be the official response in regards to the Festive Snowman Tights: https://support.arcgames.com/hc/en-us/articles/360041046094-The-game-won-t-let-me-dye-my-fashion-pieces

The tights could clearly be dyed before (in fact, the bracelets were originally the ones with the dyeing issue) but somehow they've decided that it's intentional. I did check PWCN a few months ago and it was the same case over there. I'll see if the issue can be raised but it might be difficult since there's a support topic that addresses it.

You might be able to request a refund on the tights if you want to get the gold back.

lathena

Well, if in description of item is dyeable , and requirement is 1 dye, then I don't see how am I suppose to know they changed it from dyable to unable to dye. I didn't go to forum or support before I bought item, I was clearly mislead to believe it can be dyed. I am absolutely stunned by this, its irresponsible to sell items with wrong descriptions , and
then stay radio silent for 2 days. Ofc I will request refund if they do not do anything about it. Might? I am now obligated to go to china server and read there about each item I wanna buy from cash shop, omg! I cant read china letters, I dont play on china server and I feel tricked. I am one of those supporters of game that make recharge each months, to show I love this game and care. That non professional approach to players is unacceptable.

Oh and btw, how we can know what color of item will be , when it isn't fixed. In fitting they are black, in reality they are random , like mine:


https://ibb.co/hYzmnLs

( I am seriously sorry for angry response, but I am boiling inside.)