Newsletter settings - missed out on promo codes.

rawrtigerrawr
rawrtigerrawr Posts: 15 Arc User
in General Discussion
I got an email today with a 30% bonus gold promo code on my alt account, but none on my main account. As far as I can tell the only setting related to receiving promotional e-mails is in Settings -> Language Preferences . There's a box with "Allow us to send occasional newsletters and updates to your registered email address. " next to it. It's ticked on both accounts. What gives?

Comments

  • obielle
    obielle Posts: 1,214 Community Moderator
    I had the same issue on my main account a long time ago and it eventually fixed itself. When I sent in a ticket they recommended that I whitelist the email address that arc uses to be sure they were coming through but I didn't get much more advice than that. Perhaps you can send in a ticket saying that you didn't receive the promo code and request it there? I'm not sure if they can send it to you again via ticket but that's all I can really think of.
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  • tideborn20090
    tideborn20090 Posts: 56 Arc User
    They used to send emails ina targeted fashion. I.e. if you hadn’t charged in xxx months. Logged on xxx amount of time log back to. Charge etc.

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