Neverfall main questline bug

miira5

Hi all,
i have this problem:
When I take quest Secret of the Bell from Rose Guard Jameson in Magnier I do not get item FMI Bell. It is quest from main questline in Neverfall. What should I do (quest description is blank)?
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And I can not go on to Celestial Saint Cultivation.
I was tryed trash and take quest too, no effect.
Thanks

And my first ticket: reference # 170521-000949 from 05/21/2017

Reply here :Hello Miira5,
Thank you for taking the time to contact us about your Secret of the Bell quest.
We have forwarded this potential bug to our QA team. While we investigate this problem, we recommend watching for any news posts and patch notes for future fixes.
As Customer Service Representatives/GMs, we do not have any influence over game decisions; however, we do forward feedback and suggestions quite often to the developers.
We also recommend posting this in our Quality Corner, as this would be a good topic to discuss with the Moderators and Quality Assurance team. Our Development Team and Community Teams check the forums often as well.

Here is a link to the thread regarding submission guidelines:
http://forum.arcgames.com/pwi/discussion/754921/read-this-before-posting-submission-guidelines

Here’s a link to the forum itself:
http://www.arcgames.com/en/forums/pwi/#/categories/quality-corner

Though the QA team will not directly respond to individual bug reports, all submissions are reviewed, and our developers will work to resolve the issue as soon as possible.

Should you have any further questions, please don't hesitate to contact us again.

Regards,
Zakarie
Game Master
Perfect World Entertainment
http://support.arcgames.com/

And my second ticket reference# 180602-000012 from 06/02/2018

And here reply:
Hello,

Thank you for taking the time to contact us. We’re very sorry to hear that you're experiencing an issue with the Newerfall main quest that has affected your gameplay experience negatively.

Having reviewed the information you supplied, we've come to the conclusion that this may be the result of an unreported gameplay bug. Regretfully, we don't have a resolution for the issue at this time. We are always trying to improve the gameplay experience for all of our games and we appreciate the time you took to notify us of your concern. We would like to resolve the issue as quickly as possible; however, some issues require development time from departments outside of Customer Support and cannot be immediately resolved by a Game Master.

The best way for us to ensure that this is resolved as quickly as possible is for you to directly submit a game bug report with your findings on our official game forum . This ensures that our developer and quality assurance teams receive all of the information they need to properly investigate the cause of a given issue.

Though the QA team will not directly respond to individual bug reports, all submissions are reviewed, and our developers will work to resolve the issue as soon as possible.

We apologize for the inconvenience. Let us know if you have any other inquiries.

Regards,
Jerreal
Game Master
Perfect World Entertainment
http://support.arcgames.com/


It is striking that no one has done anything for a year.

Regards
miira5

catgirldesu

This bug has been known since Neverfall was released so I don't know why it hasn't been fixed. I suggest that you try to ask customer support to spawn an FMI bell in your inventory. I'm not sure if they are do that, but it's worth a try.

Otherwise, I can only suggest trashing the quest and picking it up again but making sure you have a lot of space in your bag (3 rows) and quest log (at least 5 slots) because the game can be very finicky with such things.

Customer support in PWI always tries to send players on the forums so keep insisting that this is something people on the forums cannot help you with. It's an extremely important quest because you cannot progress with your character. I mean, if you can't progress with your character there is no point in playing, and you can tell them that.
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miira5

3 rows is 24 slots in inventory to 1 item?

catgirldesu

Yeah, sometimes certain quest rewards or pack rewards require you to have more space in your inventory than is actually needed. I said 3 rows a bit arbitrarily but the most space you have the better. I'm not saying this will make the quest work but it's worth a try.

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