Report Bug. Entering Perfectworld screen bug

eagleff
eagleff Posts: 17 Arc User
edited September 2017 in Support Desk
Hey all.

So I was playing yesterday normally. turned off my computer after and woke up the next morning trying to enter the game it doesnt let me.
I can log my account and see all my characters and everything all the animation all sounds. but, when i chose any of my characters on all of my accounts. once it says entering perfectworld. it closes and gives me the report bug screen.

By the way, this is not my first time that thing happened, It happened before same story. SO I tried repairing and its no use, tried reinstall the whole thing and still same issue. I went and checked all my drivers, they were all no updated or like have been updated since last two months or so. SO NOTHING CHANGED. PLEASE DONT TELL ME UPDATE YOUR DRIVER. because i tried before and it didnt work too. Anything I can remove and reinstall like C++ stuff or directX although I tried that too but still.

Last time I left the game for over 6 months till i tried after that and worked. So if im leaving the game now I will make sure i wont come back again. you guys better solve it before deleting all my characters.


DXDIAG : https://pastebin.com/Ztkpje6T
Post edited by eagleff on

Comments

  • phantomforce#4598
    phantomforce#4598 Posts: 397 Community Moderator
    From the infos in SylenThunder's sticky thread, I would recommend making sure the client is excluded from virus software and then verifying the client a few times.​​
    ✯ Support Ticket ♥ Support Email: customerservice@perfectworld.com ♥ PW Wiki ✯
  • eagleff
    eagleff Posts: 17 Arc User
    That didn't help. As I said, I re-installed the whole game and ARC. everything. still nothing changed. And no updates were made neither to Windows or drivers or any DirectX or C++ whatever that crappy game programming **** thing. And still waiting on an answer from someone who can actually know what's going on.
  • thuge8
    thuge8 Posts: 1 Arc User
    After my first "Littlefoot quest" its stop working. I have talk to all npc and then back to Littlefoot to report it. But after report i did not get any new quest or item to keep going. I have report this to "Arc support". But they cant do anything...

    This is what i get from them:

    "We’re very sorry to hear that you're experiencing an issue that has affected your gameplay experience negatively. Having reviewed the information you supplied, we've conclude that this may be the result of an unreported gameplay bug. Regretfully, we don't have a resolution for the issue now. We are always trying to improve the gameplay experience for all our games and we appreciate the time you took to notify us of your concern. We would like to resolve the issue as quickly as possible; however, some issues require development time from departments outside of Customer Support and cannot be immediately resolved by a Game Master.

    The best way for us to ensure that this is resolved as quickly as possible is for you to directly submit a feedback about bug report with your findings on this link below: https://www.arcgames.com/en/forums/pwi/#/categories

    Though the QA team will not directly respond to individual bug reports, all submissions are reviewed, and our developers will work to resolve the issue as soon as possible. We apologize for the inconvenience. If there is anything else I can help you with, please let me know and I'll be more than happy to assist you. Thank you for your patience and your kind understanding. "

    So what to do now?

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