Comcast Outage

sylenthunder
sylenthunder Posts: 3,061 Community Moderator
in General Discussion
Just a little public announcement to give you guys a heads up.

In case your connection goes through some Comcast hubs, you may not be able to connect to anything currently. As near as I can tell right now, Comcast's network is mostly down across the entire nation to varying degrees, and has been for several hours now.​​
582c1776c46eef7b527939a98b9d95a5.png
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Support Email: customerservice@perfectworld.com
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Comments

  • nunuator
    nunuator Posts: 455 Arc User
    great post lel now the people without internet can check here, online, for an alert for Comcast
  • sylenthunder
    sylenthunder Posts: 3,061 Community Moderator
    edited March 2017
    Hey, most of us have Cellular too. normal-1.gif

    Plus it's possible that you don't personally have Comcast, but can be affected by one of their regional hubs being down.​​
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  • wettstyle
    wettstyle Posts: 236 Arc User
    Thank's ST

  • kalystconquerer#0876
    kalystconquerer#0876 Posts: 1,421 Perfect World Employee
    Have they fixed this yet? My at-home ISP is Comcast, though I would assume outages should be handled at this point.
  • sylenthunder
    sylenthunder Posts: 3,061 Community Moderator
    I got internet back last night, but it's still spotty in a lot of areas. Most recent outage reports originate from Houston, Mountain View (practically right next door to the PWI offices IIRC), Denver, Oakland, Chicago, Miami, Hayward, Detroit, Portland, and Santa Clara.

    From what I've been able to determine so far, this was a routine maintenance that went horribly wrong. Getting more specific details from Comcast/Xfinity is like pulling teeth though.

    If you are affected, contact customer service. They will credit your account if you are nice.​​
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  • jadasia
    jadasia Posts: 520 Arc User
    sylenthunder wrote: »
    From what I've been able to determine so far, this was a routine maintenance that went horribly wrong. Getting more specific details from Comcast/Xfinity is like pulling teeth though.
    ​​

    That's close to what happened with chernobyl too except they were running a test then they made history

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