Scammers

xlayon
xlayon Posts: 80 Arc User
edited March 2017 in General Discussion
I just recieved an inbox of an offer for cheap coins (zen). The senders name is ________. If a GM can look into that toon that would be great. I'll leave the mail in the inbox if you need it.
Post edited by sylenthunder on

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  • sylenthunder
    sylenthunder Posts: 3,061 Community Moderator
    xlayon wrote: »
    I just recieved an inbox of an offer for cheap coins (zen). The senders name is ________. If a GM can look into that toon that would be great. I'll leave the mail in the inbox if you need it.
    You need to click "Support" at the top of the Arc website and submit a ticket.
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  • heerohex#3018
    heerohex#3018 Posts: 4,885 Community Moderator
    sylenthunder wrote: »
    xlayon wrote: »
    I just recieved an inbox of an offer for cheap coins (zen). The senders name is ________. If a GM can look into that toon that would be great. I'll leave the mail in the inbox if you need it.
    You need to click "Support" at the top of the Arc website and submit a ticket.

    YUP...

    attach a SS as well of the Mail / Chat. Makes things easier for support and they don't have to troll the log reports as much then.​​
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  • kalystconquerer#0876
    kalystconquerer#0876 Posts: 1,421 Perfect World Employee
    @xlayon Yes, send in a ticket to Customer Support with any pertinent documentation (SS) and they should take care of them really quick for you! I tend to report any mailbox mail I get from these but I don't catch them all, so please report these accounts when you see them!
  • greenfire312
    greenfire312 Posts: 269 Arc User
    I'm curious, is there any actual long-term effect to reporting them? Because every time I get them, it's from a different name, presumably to evade bans. What's creepier is that the mails will come to any character I log in around the same time, even if that character is in a different city, or hasn't logged in for months, or is on a different account entirely from the first one to get the mail. I just can't pin down what method they use to get names to send to.
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  • kalystconquerer#0876
    kalystconquerer#0876 Posts: 1,421 Perfect World Employee
    @greenfire312 Im sure they are doing not just account bans but IP bans, though if they use any usual methods of circumventing it, then obviously we'd always have to nail them down. I don't get the mail nearly as much anymore, but I've heard even people in Celestial Vale will get these mails, which is really disturbing.

    I'd like to maybe start some sort of awareness month or week for these kinds of things, so that players can protect themselves. Obviously "don't visit any strange sites linked to you", "don't give your passwords to anyone", and "employees will never ask for your password" are all basic protections, but I think we should be a tad bit more proactive than just people reminding others of this.

    Please do be careful out there!
  • wettstyle
    wettstyle Posts: 236 Arc User
    Humm, made a char for giggles yesterday, on DG. Litterly One second and I had a Mail envelope with coin selling spam. This char was litterly 1 second old:(. Maybe this helps:). Ohh and fyi, did not see a soul around me..was slow at the moment:).
  • nunuator
    nunuator Posts: 455 Arc User
    Well they are trying a new way of scamming people so beware submitting a ticket to Support right after I put this up...
    VOTINGpwi
    linking players to a site saying get free gold for voting
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  • nitemarzchild
    nitemarzchild Posts: 3 Arc User
    I know I am sick of it and have to ask why it is allowed to continue . Day after day the same person spamming new players ,now they hve a toon with a different name doing it. Was told oh just block them . That works until like nw they just just adifferent toon name. I nor any new players should have to go thru this having to "BLOCK" maggots just so we can play the game without their trying to scam us. Maybe GM's could do a new player toon and as soon as they get this scam mail they would ip ban it . Do not do this on a regular schedule but randomly so they have hard time being at their comps at a set time. Maybe start going after the web hosting sites for allowing them to operate. Ultima Online did this to ebay a few years back and ebay removed all UO items fast . If a small time game like UO could stop a big **** company like Ebay I have no doubts this company can do it to these maggot sites. It has to do with intellectual propery rights.
  • phantomforce#4598
    phantomforce#4598 Posts: 397 Community Moderator
    @nitemarzchild It appears that you already started a new thread for this earlier, and SylenThunder responded to it in a fairly informative fashion.
    sylenthunder wrote: »
    They are. The accounts get banned. The IP gets banned. Then they make new accounts using new IP addresses. The "bot" they use is just packet injection into a data stream. It doesn't even need an actual client to function, but is very hard to detect.

    It's the same in practically every single MMO out there that is Free-to-play.​​

    In other words, it's just something that you should expect in most MMORPG's. What you are describing for your example with UO, is something almost completely different in practice.
    I know I started a new toon since I have not played this particular title in a while, and as soon as I logged in, I had a spam mailbox message. I just hit Delete.
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  • nitemarzchild
    nitemarzchild Posts: 3 Arc User
    We should not have to be bothered with having to run to a mailbox to have to delete them in the first place. Would think the powers that run the game would have the courtasy to deal with it before it bothers the playerbase. There is no reson they could not shut down the places that host these sites for allowing stolen property to be sold on them period. Does not PWI not own the rights to there items? I would bet they are trademarked so other companys cannot use them , and if they are then any place that allows any sales of them would be in violation of these trademarks. Basic same idea UO used.
    P>S> sorry about the ddl post , I don't use forums much and did not realize a post was already about this subject.
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