GM work hours?

elvenkilleres

Okay so I am trying to avoid dealing with this navi guy to which i keep getting. How long do gms work? Each and everytime i send in a ticket it's navi. Yes this is about a bann as he is notorious for these banns we all know this okay. I want to speak to a different gm not him hes very inconsiderate and to partial. If he's going to bann somebody ima need him to bann everyone else responsible for the same crime(not really, but yes i do miss my account). When is this freaking gm not working lol.

sylenthunder

Navi does most of the PWI tickets lately since they reduced the staff, and I agree that she's not very helpful in most cases.

IIRC, standard office hours are 8:30am-4pm PST. (Give or take about half an hour. I have it written down here somewhere.)

Supposedly, they run them 24-7 now though, but I haven't had much solid information in about a year on this. Plus the aforementioned staff reduction may have changed the 24/7 policy. I'll try to poke Domino later when I have a free minute to see what it is.​​

vitasufer

we are moving a petition against Navi to get him removed because he is the most unprofessional staff member we had to deal with since 2011 till nowadays

ayejay101

I wonder what kind of help you've all been seeking from GMs/Navi, (s)he's been pretty decent to me and more knowledgeable, at least from my encounters, than other GMs that I have dealt with through tickets.

But I could be that one special person, who knows.​​

keihan007#7641

ayejay101 said:

I wonder what kind of help you've all been seeking from GMs/Navi, (s)he's been pretty decent to me and more knowledgeable, at least from my encounters, than other GMs that I have dealt with through tickets.



But I could be that one special person, who knows.​​

They have habit of banning person here and there and not everybody whose doing something even if you provide them with a list. Its like a ban lottery, which makes it questionable if its better than nothing. We all know certain rules, like account sharing, have not been enforced like ever but Navi will pick one lucky winner to permaban every now and then. The biggest issue is completely unprofessional attitude they have though.

joecisco

I think it depends a lot on the issue, and whether Navi actually bothers to read the tickets.

ayejay101

joecisco wrote: »

I think it depends a lot on the issue, and whether Navi actually bothers to read the tickets.

I also think it depends on the issue, but a lot of how you talk to them initially.

Not starting off with: "Wth, why did I get banned?!" Just for examples sake... or simply using such disrespectful and improper language.

Note for future: Be kind, be clueless by kindly questioning actions taken, be respectful first, and soon you will be treated properly.​​

catgirldesu

Unfortunately, even when you are polite you will end up getting automated responses.

I do think it's important to be polite and respectful. However, it has happened to me to be very polite and get automated responses even after I have responded to their response. Whoever that GM was, they clearly didn't care to resolve my problem so I just gave up. They just kept telling giving me the exact same response over and over.

I've come to believe it just depends on what GM checks your ticket and if they are in the mood to help you. Other times, I've had my issues resolved really fast.​​

heerohex#3018

I think the answer lies in the Staff not knowing the game. as well as many other problems in PWE not having much control over the game they operate.

I would never agree to operate such a system unless I had someone on site to support it to the requirements of the Customer or Operations..

The recent events and Tickets I have had to do have been well dealt with by the Support Team. I will say in mind I gave them Extensive information regarding the problem so im sure not much work was required. In my experience I dealt with 2 GMs. The first one seamed to organise the problem into sections and the second GM sorted the problem with a personal response. Im guessing it was more of a case where the first GM could not deal with the problem.

Really for a game like this I am surprised to have NO In game Support. I think not doing so caused a lot of problems to this date that may never be resolved. Even so as to the point you will always need the Ticket system sadly for now its more of a dealing with it.​​

mysterkid

> @vitasufer said:
> we are moving a petition against Navi to get him removed because he is the most unprofessional staff member we had to deal with since 2011 till nowadays

lets do it remove navi remove navi worst gm ever

darky26

So a GM has to be moved/removed because a player did the account sharing thing and he/she broke the rules, therefore got banned. Did I got it right?

I agree that everyone should be treated equally. Like either this rule applies to all that break said rule, or it applies to none. But maybe they aren't aware of the other cases? I assume that it will be hard to take notice of everyone doing this, unless someone sends in a ticket with lots of proof. Just naming someone won't do, I think that valid proof will be needed. Otherwise everyone can make accusations and ban people for whatever reasons.

If someone believes that the GM is biased and bans for the lolz, then I get it. But if someone breaks the rules, then he/she must be ready to face the concequences. And if the rules state that account sharing can lead to a ban, then they don't have much right to complain when this happens, in my personal opinion. If I know the rules and break them, then I'll know in the back of my mind that one day, I might face the same fate. Will I be happy? No. Will I complain? No.
Unless the person banned is wrongly accused. Then I understand.

From my experience, I never had an issue with the Support. In the end, my issues got replied or resolved when needed. But I admit, I might be one of the lucky ones. I've read about issues in these forums. I just wanted to state that in my case, luckily all went well and so far, I am satisfied with the support service.

dblazen1

darky26 wrote: »

If someone believes that the GM is biased and bans for the lolz, then I get it.

Something something read ToS something something
They can ban anyone for whatever reason they please, everyone playing this game agreed to that.
Not saying it's a nice thing to do or that it will give them any good reputation (hehe, what reputation they have left anyway), but they are allowed to.

Anyway, same here, i've never had any problems with support, but that's probably because I massively tend to screenshot everything that could possibly go wrong or get lost.
Example is that during the first NW, I switch fashion in a battle, which ended up in the set I unequipped being duplicated to the set I equipped, thus ending up with a duplicate set of fashion.
I ended up getting the set I lost again, and dyes to go with it as well.
But probably because I made very clear what happened.​​

sylenthunder

dblazen1 wrote: »

darky26 wrote: »

If someone believes that the GM is biased and bans for the lolz, then I get it.

Something something read ToS something something
They can ban anyone for whatever reason they please, everyone playing this game agreed to that.
Not saying it's a nice thing to do or that it will give them any good reputation (hehe, what reputation they have left anyway), but they are allowed to.

Anyway, same here, i've never had any problems with support, but that's probably because I massively tend to screenshot everything that could possibly go wrong or get lost.
Example is that during the first NW, I switch fashion in a battle, which ended up in the set I unequipped being duplicated to the set I equipped, thus ending up with a duplicate set of fashion.
I ended up getting the set I lost again, and dyes to go with it as well.
But probably because I made very clear what happened.

I'm the same way, but it's usually about 50/50 as to whether they actually read the content of my ticket before responding/closing. In most cases we are just directed to post in the forums, even though it's something only PWE can resolve. (And in many cases, resolve easily)​​

keihan007#7641

darky26 said:

So a GM has to be moved/removed because a player did the account sharing thing and he/she broke the rules, therefore got banned. Did I got it right?

I agree that everyone should be treated equally. Like either this rule applies to all that break said rule, or it applies to none. But maybe they aren't aware of the other cases? I assume that it will be hard to take notice of everyone doing this, unless someone sends in a ticket with lots of proof. Just naming someone won't do, I think that valid proof will be needed. Otherwise everyone can make accusations and ban people for whatever reasons.

If someone believes that the GM is biased and bans for the lolz, then I get it. But if someone breaks the rules, then he/she must be ready to face the concequences. And if the rules state that account sharing can lead to a ban, then they don't have much right to complain when this happens, in my personal opinion. If I know the rules and break them, then I'll know in the back of my mind that one day, I might face the same fate. Will I be happy? No. Will I complain? No.
Unless the person banned is wrongly accused. Then I understand.

From my experience, I never had an issue with the Support. In the end, my issues got replied or resolved when needed. But I admit, I might be one of the lucky ones. I've read about issues in these forums. I just wanted to state that in my case, luckily all went well and so far, I am satisfied with the support service.

I know of a case where somebody did not only name who account shared but named locations from where the accounts were shared - No actions were taken. This rule is clearly not monitored to an extent it should and any bans regarding should be lifted to keep the playing field even. We all know majority of playerbase shares accounts, randomly banning somebody here and there is absolutely ridiculous.

darky26

saxroll said:

I know of a case where somebody did not only name who account shared but named locations from where the accounts were shared - No actions were taken. This rule is clearly not monitored to an extent it should and any bans regarding should be lifted to keep the playing field even. We all know majority of playerbase shares accounts, randomly banning somebody here and there is absolutely ridiculous.

I do believe that rules apply or should apply to everyone, and everyone should get the same treatment in similar cases. I agree. I suppose that maybe monitoring everyone is hard, so there might be cases left unnoticed. I don't have the knowledge to know how monitoring works or how decisions are taken. I believe that everyone should get the same treatment for the same things.

That being said I just can't accuse someone for doing their job, in this case a GM.

catgirldesu

sylenthunder wrote: »

I'm the same way, but it's usually about 50/50 as to whether they actually read the content of my ticket before responding/closing. In most cases we are just directed to post in the forums, even though it's something only PWE can resolve. (And in many cases, resolve easily)

^ This.

One time I had a problem with a promo in which I didn't get points after spending my gold. I included a very detailed explanation, screenshots of the items I bought, proof of spending the gold and I even gave them the exact date/time I spent the gold (which was, of course, during the time frame the promotion was active).

They kept responding with an automated reply explaining to me how the promotion works. Over and over. I gave up.

A few months later I got the exact same problem again. I sent them a ticket. They responded. I gave them a list of items I wanted to get with the points. Next day the items were in my mailbox.

¯\_(ツ)_/¯

​​

banibe

first i'd start off by saying i know i aint suppose to talk about bans on here but i just got to. why is so many people selling and buying accounts and not getting ban? and when they get ban 1 week later and the account is reactivated.

socean#3691

Thats exactly it hes being a bully basically at his job. Yes it says you can get banned for account sharing, but it also states you can be banned for any or no reason at all. If hes choosing random people to bann its quite unfair as he couldve banned everyone else just because. In any case navis job is to keep players satisfied in my opinion to maintain the little player base we have left.

Unknown

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kartter

Hi all.
I would like if GMs clear this, and make rules live.
Would be nice if give same "chance" to everyone. I see many ppl selling / buying accounts, getting good chars for farm / psy buffs(wich actually so usefull) and no one getting banned.
Can we get same rules? We can share accounts also? Or if not , after reported ppls, they get ban? IF not , why not? Seriously....

dblazen1

kartter wrote: »

Hi all.
I would like if GMs clear this, and make rules live.
Would be nice if give same "chance" to everyone. I see many ppl selling / buying accounts, getting good chars for farm / psy buffs(wich actually so usefull) and no one getting banned.
Can we get same rules? We can share accounts also? Or if not , after reported ppls, they get ban? IF not , why not? Seriously....

Because nobody reads the ToS. ​​

kartter

I readed it. But they ban some ppl , and some not....
I didnt cheated anything till now ( playing since 2009) , never got any ban tho.
Just would like to have same rules, and have a psy buff maybe, if i have emergency call and cant log for few days, would like i can share acc to someone who can sign in &dailies. Till now never risked it for a ban.

vitasufer

tinyurl.com/removenavi

darkonome

I think the core issue is how/when/why this is enforced. Let's get real, a lot of people account share, it's almost on the same level as multi-clienting was. As a GM choosing to enforce only when presented with a ticket from someone that is butthurt for whatever random reason, you are becoming an accomplice to their butthurt rage. When someone's toon's very existence is threatened by an email from a GM accusing them of doing something so endemically widespread in this game it's ridiculous.

We all know many butthurt people in game that would stoop to these levels and are being encouraged to do so by the GMs choosing to act on their behalf, it's not for the good of the community, it's not to improve the gaming experience of the playerbase, it's to exact revenge upon someone or a group of people when they feel powerless to do anything in game or via any other method of conflict resolution.

This is the problem with tickets about 'account sharing', 'harrassment', the underlying issue is basically the ticket sender is butthurt about getting rolled in PK or losing TW or people joining different factions or a guy chatting up his gf or xyz other reasons.

Either run a program that identifies every single person in this game that logs more than two accounts from the same IP and ban everyone (I'd wager a majority of the playerbase) or draw a line under this stupidity and 'legalise' account sharing and be done with it.

'Harassment' accusations should not even exist on a PVE server, white name is an option, if you aren't enjoying it then go blue.

GMs @mintsummer @thenamesdomino need to realise the type of behaviour they are encouraging here by allowing this charade to continue. It's a self feeding negative loop back of BS and it needs to stop.

dblazen1

darkonome wrote: »

I think the core issue is how/when/why this is enforced. Let's get real, a lot of people account share, it's almost on the same level as multi-clienting was. As a GM choosing to enforce only when presented with a ticket from someone that is butthurt for whatever random reason, you are becoming an accomplice to their butthurt rage. When someone's toon's very existence is threatened by an email from a GM accusing them of doing something so endemically widespread in this game it's ridiculous.

We all know many butthurt people in game that would stoop to these levels and are being encouraged to do so by the GMs choosing to act on their behalf, it's not for the good of the community, it's not to improve the gaming experience of the playerbase, it's to exact revenge upon someone or a group of people when they feel powerless to do anything in game or via any other method of conflict resolution.

This is the problem with tickets about 'account sharing', 'harrassment', the underlying issue is basically the ticket sender is butthurt about getting rolled in PK or losing TW or people joining different factions or a guy chatting up his gf or xyz other reasons.

Either run a program that identifies every single person in this game that logs more than two accounts from the same IP and ban everyone (I'd wager a majority of the playerbase) or draw a line under this stupidity and 'legalise' account sharing and be done with it.

'Harassment' accusations should not even exist on a PVE server, white name is an option, if you aren't enjoying it then go blue.

GMs @mintsummer @thenamesdomino need to realise the type of behaviour they are encouraging here by allowing this charade to continue. It's a self feeding negative loop back of BS and it needs to stop.

While I agree with most of your points, harassment doesn't end at pk, there's multiple forms, like spamming in someone pm, mailbox, etc. Hell even constantly following someone around could be considered that. You can block them, but what's stopping them from creating a different character to just continue?
And we both know people like to hide and/or spam WC behind character names that is not their name to go after someone.​​

darkonome

dblazen1 said:

While I agree with most of your points, harassment doesn't end at pk, there's multiple forms, like spamming in someone pm, mailbox, etc. Hell even constantly following someone around could be considered that. You can block them, but what's stopping them from creating a different character to just continue?

And we both know people like to hide and/or spam WC behind character names that is not their name to go after someone.​​

Agreed and thanks for pointing that out, didn't consider that part of harassment, which should probably still stand as a viable complaint, my main issue is with the PK related stuff though, 'blocking people from doing dailies' no daily apart from Convoy requires PK mode and that is a game related issue which could be fixed.

booker27

darkonome said:

I think the core issue is how/when/why this is enforced. Let's get real, a lot of people account share, it's almost on the same level as multi-clienting was. As a GM choosing to enforce only when presented with a ticket from someone that is butthurt for whatever random reason, you are becoming an accomplice to their butthurt rage. When someone's toon's very existence is threatened by an email from a GM accusing them of doing something so endemically widespread in this game it's ridiculous.

We all know many butthurt people in game that would stoop to these levels and are being encouraged to do so by the GMs choosing to act on their behalf, it's not for the good of the community, it's not to improve the gaming experience of the playerbase, it's to exact revenge upon someone or a group of people when they feel powerless to do anything in game or via any other method of conflict resolution.

This is the problem with tickets about 'account sharing', 'harrassment', the underlying issue is basically the ticket sender is butthurt about getting rolled in PK or losing TW or people joining different factions or a guy chatting up his gf or xyz other reasons.

Either run a program that identifies every single person in this game that logs more than two accounts from the same IP and ban everyone (I'd wager a majority of the playerbase) or draw a line under this stupidity and 'legalise' account sharing and be done with it.

'Harassment' accusations should not even exist on a PVE server, white name is an option, if you aren't enjoying it then go blue.

GMs @mintsummer @thenamesdomino need to realise the type of behaviour they are encouraging here by allowing this charade to continue. It's a self feeding negative loop back of BS and it needs to stop.

Truth.
They should make account sharing legal just like they made multi-clienting legal. Granted we got a limit to how many clients we can use at one time i think it was two? Then just make account sharing legal and also limit it to two people or something like that.

Oooor ban everyone who account shares and shut down the servers because we'll lose the majority of the playerbase. lol

The only people who report account sharing are those who are butthurt over losing in PK or TW. Funnily enough those people are also usually account sharing themselves.

@thenamesdomino i think you should talk with the support team over this.

pwigamer10

Can anyone MSG me or point me to where exactly it is stated that account sharing is prohibited?
The only thing I could find was that if Account Sharing were to happen, it would be at the owner's own risk in case of complication, which makes sense and tbh that is how it should be because it is more managable that way.

sylenthunder

pwigamer10 wrote: »

Can anyone MSG me or point me to where exactly it is stated that account sharing is prohibited?
The only thing I could find was that if Account Sharing were to happen, it would be at the owner's own risk in case of complication, which makes sense and tbh that is how it should be because it is more managable that way.

You know that big legal agreement you skipped over when you created your account?

It's called the Terms of Service (ToS).

Section 4, Paragraph 7

Your Account may only to be used by you. We are not responsible for any misuse of your Account or your User ID, you agree to accept all risks of misuse of and unauthorized access to your Account and to hold us and our affiliates harmless from and against any misuse use of your Account or your User ID, including, but not limited to, improper or unauthorized use by someone to whom you revealed your password.

Section 4, Paragraph 8

Please note that, you are responsible for maintaining the confidentiality and security of your User ID and password at all times, and you agree to notify us if your password is lost, stolen, or disclosed to an unauthorized third party, or otherwise may have been compromised. You are solely responsible for all activities and transactions that occur under your Account, and we are not responsible for any misuse use of your account, including without limitation in the event that your password is stolen or revealed to a third party and/or used for transactions. You agree to immediately notify us of any misuse use of your Account or any other breach of security in relation to the Service known to you. We provide you with choice to change your password in order to safeguard your Account.

Oh, and you cannot forget section 12...

Please note that regardless of any notice, we reserve the right to discontinue the Service or to terminate or suspend your Account at any time in our sole discretion, for any reason, or for no reason.

always loved that one​​

pwigamer10

Alright but it is not explicitly mentioned that you will be banned for allowance of access of your account by a third party. It just says they are not to be held responsible for anything afterwards.
And ofcourse the section 12 can be applied to anything according to what it says... XD

pwigamer10

It also mentions unauthorized use of our account by a third party...does that mean if you ticket them about with whom exactly you're planning on acc sharing prior to doing it, there's a chance they would authorize it?