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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

Fatal Error: Direct3D driver error code

tygrik22tygrik22 Member Posts: 12 Arc User
edited June 2015 in Bug Reports (PC)
Hello,
I have a technical problem with this game. I did not have a suitable topic because I write it here.
It happens to me a long time that my game crashes to Windows with the following message:

Fatal Error: Direct3D driver error code (DXGI_ERRO_DEVICE_REMOVED) while creating render target view.

Technical Details D3D11 Device removed due to DXGI_ERROR_DRIVER_INTERNAL_ERROR 0x887a0020

Drives, I thought that the problem is on my side, because in my neighborhood, I was the only one to whom it happened, but I had my computer in the complaints department. Even after replacing the video card I still reporting this error. Earlier I also tried to reinstall your video card drivers and DirectX drivers. It did not help. Therefore, I would ask you to developers, what can I do, thank you.

My PC:
OS: Windows 8.1 64bit
Intel core i5-4670 CPU 3,40Ghz
8GB RAM
NVIDIA GeForce GTX 750Ti
Post edited by tygrik22 on

Comments

  • str8slayerstr8slayer Member, Neverwinter Beta Users Posts: 715 Bounty Hunter
    edited June 2015
    Many players with mid/high end GPU's are getting these fatal client crashes since many patches ago, the only thing causing these (for me) is shadows. If I set the shadows above minimum my GPU crashes catastrophically in short order (client gets trapped perpetually in virtual memory and other problems)...

    All I can suggest is turn the shadows to low and see if the crashes stop, if not, set all presets down and see if it stops at a certain point.

    At some point several months ago they updated their GFX rendering code and it's causing mass-crashes on both sides (AMD & Nvidia). I doubt they have the means to fix it, I'm willing to wager they didn't even code it (new software packages provided by the manufacturers, copy, paste, done). These sorts of updates take testing and tweaking to work for the game that's being updated and I have a suspicion they skipped that part...
    [SIGPIC][/SIGPIC]
  • tygrik22tygrik22 Member Posts: 12 Arc User
    edited June 2015
    str8slayer wrote: »
    Many players with mid/high end GPU's are getting these fatal client crashes since many patches ago, the only thing causing these (for me) is shadows. If I set the shadows above minimum my GPU crashes catastrophically in short order (client gets trapped perpetually in virtual memory and other problems)...

    All I can suggest is turn the shadows to low and see if the crashes stop, if not, set all presets down and see if it stops at a certain point.

    At some point several months ago they updated their GFX rendering code and it's causing mass-crashes on both sides (AMD & Nvidia). I doubt they have the means to fix it, I'm willing to wager they didn't even code it (new software packages provided by the manufacturers, copy, paste, done). These sorts of updates take testing and tweaking to work for the game that's being updated and I have a suspicion they skipped that part...
    Ok thank you, I will test it.
  • tygrik22tygrik22 Member Posts: 12 Arc User
    edited June 2015
    str8slayer wrote: »
    Many players with mid/high end GPU's are getting these fatal client crashes since many patches ago, the only thing causing these (for me) is shadows. If I set the shadows above minimum my GPU crashes catastrophically in short order (client gets trapped perpetually in virtual memory and other problems)...

    All I can suggest is turn the shadows to low and see if the crashes stop, if not, set all presets down and see if it stops at a certain point.

    At some point several months ago they updated their GFX rendering code and it's causing mass-crashes on both sides (AMD & Nvidia). I doubt they have the means to fix it, I'm willing to wager they didn't even code it (new software packages provided by the manufacturers, copy, paste, done). These sorts of updates take testing and tweaking to work for the game that's being updated and I have a suspicion they skipped that part...
    So I was turn of the shadows and still falling with same error :(
  • suicidalgodotsuicidalgodot Member Posts: 2,465 Arc User
    edited June 2015
    You can try ticking "Force verify" to "on" in the launcher options menu, before entering your password. Then all files are checked for integrity - takes about 5-20 minuts, depending on ISP speed and Cryptic's servers' moon phase cycle.

    Sometimes this helps, and hurt it does not.
  • UnknownUnknown
    edited June 2015
    This content has been removed.
  • tygrik22tygrik22 Member Posts: 12 Arc User
    edited June 2015
    suicidalgodot wrote: »
    You can try ticking "Force verify" to "on" in the launcher options menu, before entering your password. Then all files are checked for integrity - takes about 5-20 minuts, depending on ISP speed and Cryptic's servers' moon phase cycle.

    Sometimes this helps, and hurt it does not.
    I have tried this many times.
  • tygrik22tygrik22 Member Posts: 12 Arc User
    edited June 2015
    jimmyhar wrote: »
    Switch to Direct 3d 9 (you are probably currently set to auto - it's in the options menu in-game).
    This could help , see.
  • tygrik22tygrik22 Member Posts: 12 Arc User
    edited June 2015
    tygrik22 wrote: »
    This could help , see.
    So its not much better. With Direct 11 and 9 its same, and with 9ex freeze a picture :/
  • isaacmanjrisaacmanjr Member Posts: 2 Arc User
    Try turning on safe mode in the launcher settings. This has helped me overcome this issue.

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