Tired of reporting and have no answer on how to solve it

foxxy · May 2015

Since module 6 launched I've reported several times and yet not response from cryptic team on how to solve this as i expect.

nw%20problm_zpsgtwfei04.png

The image above shows what happens to me when:

* I enter to a random adventuring zone, if this zone is "bugged" my game starts lagging in such way that crashes the game. After some seconds to 1 minute the first windows pop up indicating an error occured. This random "bug" can be happen in any pve zone or pvp.

* When defeating an epic dungeon T1 or T2, either by defeating final boss or being defeat in the first try (whole party defeated), it happens the same, lags and then crashes.

After this happens, my computer runs very slowly during the time i re-start the game. When i log in, the game starts verifying files and such... i can cancel it. This is very frustrating as i cannot play well.

alisi1 · May 2015

Have you ever let it compete the verification? If not, do so. Also it's hard to give you a diagnosis without knowing your system specs.

foxxy · May 2015

alisi1 wrote: »

Have you ever let it compete the verification? If not, do so. Also it's hard to give you a diagnosis without knowing your system specs.

Yes, i have complete the veritifcation, same result. This never happened until mod 6 was patched.

alisi1 · May 2015

**** I hate when I forget to spell check. *complete* I can think of a couple of things it could be, but I would just be guessing at this point. Try googling the question. I'm sure you're not the only one with this problem. Be sure to post the fix if you find it. ☺

kreatyve · May 2015

I'm having the same issues. I can't go to Icewind Dale, Portal to Tuern, and probably a few other areas. Currently, my main character is in Caer Konig. I crashed as soon as I got there, and now it crashes when I try to log on. I give up playing until this issue is fixed.

kreatyve · May 2015

This showed up in my latest force verify log:

150518 14:06:13 5 [1]: File checksum invalid in hogg: Bin/Geobin/Cl/A/F/F_Bodyslot_Trickster_Tier02_Ll_Xl_Rl_01.Mset
150518 14:06:13 7 [1]: File checksum invalid in hogg: Bin/Geobin/Cl/A/F/F_Body_Hunterranger_Pvp01_Orig_01.Mset

I don't know how to fix this, but I'm thinking this could be at least part of the problem?

eldarth · May 2015

kreatyve wrote: »

This showed up in my latest force verify log:

150518 14:06:13 5 [1]: File checksum invalid in hogg: Bin/Geobin/Cl/A/F/F_Bodyslot_Trickster_Tier02_Ll_Xl_Rl_01.Mset
150518 14:06:13 7 [1]: File checksum invalid in hogg: Bin/Geobin/Cl/A/F/F_Body_Hunterranger_Pvp01_Orig_01.Mset

I don't know how to fix this, but I'm thinking this could be at least part of the problem?

If you see something like that it is probably the "force verify" checking the validity of that file -- and since it detected the checksum error, it should have forced a re-download to correct it. If you see other errors further in the log file -- such as write failures of some kind then that might point to a hard disk problem.

You could try deleting the hogg file(s) it is referencing if you can find them and then do another force verify.

You also might try a disk check to make sure that drive is okay.

kreatyve · May 2015

eldarth wrote: »

If you see something like that it is probably the "force verify" checking the validity of that file -- and since it detected the checksum error, it should have forced a re-download to correct it. If you see other errors further in the log file -- such as write failures of some kind then that might point to a hard disk problem.

You could try deleting the hogg file(s) it is referencing if you can find them and then do another force verify.

You also might try a disk check to make sure that drive is okay.

I thought that might be the issue as well, however, all my hardware diagnostics have came back fine so far. The same 2 hogg files keep showing up in my force verify file, so the force verify is not fixing the issue. I will probably end up deleting my hogg files (again) and re-patching (again). I just did this last week, but it doesn't seem to have resolved the issues.

foxxy · May 2015

I re install NW too and nothing happened, i did it days ago, maybe more than a week. The problem still persists.

equ4lizer · May 2015

Possible harddisk failure, seems like the files were corrupted therefore the checksum failed.

quspiv · May 2015

If reinstal and verifing files didnt solve your problem it must be your PC. Try using different video drivers, btw what graphic card do you have?

foxxy · May 2015

How do i know or read my graphic card? Also, as i have mentioned before, the problem has surged from this module 6. my game was fine before module 6, so it must be somethin brought along this module that is causing it i think.

kreatyve · May 2015

I was thinking it was hard disk failure when I saw that too, but every diagnostic I've ran on this PC has said my hard disk is fine.

I personally have an nVidia GeForce GT 650M (yes, I'm on a laptop). I keep my drivers up-to-date via GeForce Experience. I haven't tried a full re-install of Neverwinter yet, but I did delete the .hogg files, and then repatching. I think a reinstall will probably end up being what I have to do.

eldarth · May 2015

Hmm. The "force verify" *should* make all game files identical to what is downloaded so a full re-install should not be necessary -- unless, of course, there is a bug in force-verify which, given history is a possibility.

chaoticrisis · May 2015

Foxxycleaopatra, i had a similar if not the same issue and the game crashes probably because of RAM usage overload because of a memory leak caused by the interaction of your graphics card with the game's settings. I fixed my issue by switching my "Video Card" option in the "Display" tab of the Options menu to Direct3d 9ex (in game). You would need to restart the game after that too. Hope this helps !

matthiasthehun76 · May 2015

Had the same issues and more, but you can't tell here how to solve them...

kreatyve · May 2015

I ran Force Verify about 3 times in a row, it must have finally fixed the issue, because I was able to log on again and didn't crash at all tonight.

foxxy · May 2015

chaoticrisis wrote: »

Foxxycleaopatra, i had a similar if not the same issue and the game crashes probably because of RAM usage overload because of a memory leak caused by the interaction of your graphics card with the game's settings. I fixed my issue by switching my "Video Card" option in the "Display" tab of the Options menu to Direct3d 9ex (in game). You would need to restart the game after that too. Hope this helps !

i will definitely try that!. does that change the way graphics appear? like in save mode?

foxxy · May 2015

kreatyve wrote: »

I ran Force Verify about 3 times in a row, it must have finally fixed the issue, because I was able to log on again and didn't crash at all tonight.

i think i will have to run it 3 times too then. how to run force verify?, it only appears to me when game crashes

randomspeed · May 2015

Hi, sorry to hijack this thread, but I am unable to post a new thread so, just trying my luck here

After installing Arc, I am unable to click the install button for neverwinter, as in clicking on it gives no response whatsoever.
I tried downloading from other direct links but I guess that link is really old, the patching just gets stuck. I left it to patch overnight but it was stuck at 2% the whole night.

Any kind souls have any solution for that? Many thanks in advance.

foxxy · May 2015

randomspeed wrote: »

Hi, sorry to hijack this thread, but I am unable to post a new thread so, just trying my luck here

After installing Arc, I am unable to click the install button for neverwinter, as in clicking on it gives no response whatsoever.
I tried downloading from other direct links but I guess that link is really old, the patching just gets stuck. I left it to patch overnight but it was stuck at 2% the whole night.

Any kind souls have any solution for that? Many thanks in advance.

I installed neverwinter first than ARC. so it didnt affect at all. but even after installing ARC, with my problem happen i had tore-install NW. still went normally.

kreatyve · May 2015

foxxycleopatra wrote: »

i will definitely try that!. does that change the way graphics appear? like in save mode?

No it doesn't.

And to run it, go to Options in the launcher, then put a Check Mark by Force Verify, then click save.

randomspeed · May 2015

foxxycleopatra wrote: »

I installed neverwinter first than ARC. so it didnt affect at all. but even after installing ARC, with my problem happen i had tore-install NW. still went normally.

How do you install neverwinter first? the download link i clicked on had to install ARC first. Do you still have the link for the neverwinter direct installation? much thanks.

foxxy · May 2015

randomspeed wrote: »

How do you install neverwinter first? the download link i clicked on had to install ARC first. Do you still have the link for the neverwinter direct installation? much thanks.

A friend sent the application to me via Skype. Didnt need Arc, but then i installed arc to claim a reward from an old event.

randomspeed · May 2015

You mean the neverwinter files? hmm I could try it i guess..Thanks

foxxy · May 2015

I took the 2 suggestion 2 guys made. I want to share for now my thanks to you. I have run elol twice in the past 2 days (defeating and being defeated), I went to icewind and my game hasnt lagged or crashed yet. Hope this goes on.

Tired of reporting and have no answer on how to solve it

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