test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Neverwinter Discussion › General Discussion (PC)

anyone else not getting zen?

mekolsmekols Member Posts: 210 Arc User
edited May 2015 in General Discussion (PC)
So i buyed zen 3 Days ago, still dont have it, they just say its a problem with skrill,

anyone else got this problem
Post edited by mekols on

Comments

  • kazaza71kazaza71 Member, NW M9 Playtest Posts: 9 Arc User
    edited May 2015
    Your not the only one. Make a ticket
  • UnknownUnknown
    edited May 2015
    This content has been removed.
  • lerdocixlerdocix Member Posts: 897 Arc User
    edited May 2015
    There was a time where I got ZEN and they never made it to my account.

    Turned out there was some wrong data on my paypal account, I got refunded, bought ZEN again and they arrived instantly.

    Write a ticket and ask them about it.
  • mekolsmekols Member Posts: 210 Arc User
    edited May 2015
    i did write a ticket, but they are like, we know we have a problem with this, your zen will be on your account when we find out what the problem is, but we dont know when it will be fixed
  • mekolsmekols Member Posts: 210 Arc User
    edited May 2015
    if it not fixed by tomorrow i want my cash back, im not paying 10 euro and get nothing
  • suicidalgodotsuicidalgodot Member Posts: 2,465 Arc User
    edited May 2015
    nehemiah217 wrote: »
    Wow! So after firing a bunch of staff, they suddenly don't know how to fulfill their customers' purchases. Sounds like some disgruntled employees, if you ask me...]

    Disgruntled employees? Can't say neither way. But this kind of thread washes through the forum every other week or three. So it's a long-standing issue. Apparently the game's money flow is based upon a few people spending big and many people spending only once...

    Customer dissatisfaction is apparently not seen as anything like a problem. IMHO not a smart move, because a fraction of those customers that get hit there will leave or never spend money again. A simple dialog where you'd get informed about the possible delay when choosing certain payment options apparently also seems to be either too appalling to potential buyers or too much bother to put up. All not really what gives the impression of good professional business habits...

    As in-game similar things tend to happen... ...maybe the message they want to bring across is: "If you're the very sensitive type, or easily enraged or frustrated, this might not be the game for you."
  • pandahun7erpandahun7er Member Posts: 4 Arc User
    edited May 2015
    same happened to me, bought Zen days ago and still dont have em
    contacted support and they said its a problem with Allopass and they can't fix it, yet they wont give me zen or give me my money back.
    really iressponsible from such a big company.
    never going to buy Zen again because of this issue
  • lewstelamon01lewstelamon01 Member Posts: 7,415 Arc User
    edited May 2015
    This is not a matter for the forums, but a support issue. Please make a support ticket on the website, but as we do not provide customer support through the forums, we'll have to close this thread.
    ROLL TIDE ROLL

    Great Weapon Fighter: Because when is today not a good day to die?

    PC and PS4 player. Proud Guildmaster for PS4 Team Fencebane. Rank 5 Officer for PC Team Fencebane. Visit us at http://fencebane.shivtr.com
This discussion has been closed.