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Forums > Home› Neverwinter Discussion › Bug Reports (Xbox One)

Cannot log In - Going into Withdraw. Im Dying!

zippoastarothzippoastaroth Member Posts: 19 Arc User
edited April 2015 in Bug Reports (Xbox One)
I am having trouble logging in to the game. This started today after maintenance was supposedly over. It is 2pm EST at the moment.


At first i was able to get all the way to my character menu, and as i tried to log in my character, i got the message "Server times out" or something along those lines, maybe " Connection to Account Server Timed Out" yeah thats it.

Now i cannot even get to the character screen. I get the intro screen where it says Press A on any controller. I press A and it says connecting to account server, then times out with the error i posted above.

I also got an error that said "Could not retrieve security token" or something like that.

Don't know what to do. I rebooted my xbox, including hard reset. I rebooted my router. Logged in and out, closed the game and tried again. dont know what to do!! I am gong through withdraw.

On a side note. i do use the real money paid auction house. i have 8 characters now.
Post edited by zippoastaroth on

Comments

  • zippoastarothzippoastaroth Member Posts: 19 Arc User
    edited April 2015
    I re-installed the game, and deleted my profile from xbox, then brought it back, and i was able to log in.
  • drbadhatdrbadhat Member Posts: 2 Arc User
    edited April 2015
    This is happening to me, too. But it's been going on for a week. Support said they can't help since it sounds like a connection issue, but my connection is fine. I've already tried re-installing with no luck, but I'll try deleting my profile, too.
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