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Can't get passed Version on launcher
apristana
Member Posts: 2 Arc User
Last night I was able to at least get past the first two loading screens before it crashed going to character selection. Now today I can't get passed where it is verifying the version on the launcher. I have verified files till I am blue in the face. And for reference I have never had any kind of problems logging in before Mod 6.
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Ever since the new module came out yesterday, I can't even access the character selection screen, it always crashes on the second loading screen after the Cryptic one. Maybe it's not our computers, considering the fact that it's happening to a few people. I just hope they fix this soon, because I absolutely love the game.
Many players have this issue
But when fix ?
FK knows...
1) opening a ticket
2) Posting in Forums
3) Searching Forums for solution (This is unlikely related to d3d issue, seems to be related to the device at IP 38.111.40.114)
4) Changing launcher Options (safe mode and proxy)
I have never gotten a reply from PW. PW seems to be replying to other threads. If they know, why don't they simply acknowledge?
My best guess is they know, but can't fix it till maintenance. In this scenario, PW is unwilling to post/acknowledge as it would mean client outage from launch of mod 6 till maint. An uncomfortable message. The second possibility they can't replicate the problem. This would also be an uncomfortable acknowledgement, as no one likes to hear "I don't know. Did you try XXXXXXX?".
If I was a manager at PW, I would be having some discussions with the customer engagement team. As this experience is pretty harsh for the costumers. At least acknowledge the support ticket....