So I saw the promotion and decided to buy some companions, since I hadn't spent anything on this game in a few months. So I bought 5300 Zen for $50. It says I have the Zen in-game, and I got an e-mail confirmation of the purchase. According to this page:
http://www.arcgames.com/en/games/neverwinter/news/detail/9063633
I should get a Skeletal Dog, Zhentarim Warlock, Redcap Powrie, Priestess of Sune, and Mystic Phoera. Where do I go to pick up the companions? They're not in the mail, not at the Reward Claims Agent (though he does offer me a Storm Rider for no apparent reason in particular), and not available for claim from the Zen Market as best as I can tell.
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Quaternion from the previous forum