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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

AMD Omega driver causes black pixelisation

pox67pox67 Member, Neverwinter Beta Users, Neverwinter Knight of the Feywild Users Posts: 9
edited December 2014 in Bug Reports (PC)
I recently installed the new AMD driver called Omega.
Since then Neverwinter randomly breaks out with black pixel boxes all over the screen.

Any one else had that issue?

Or anyone running the Omega drivers with no issue?
Post edited by Unknown User on

Comments

  • gormenghast1gormenghast1 Member, NW M9 Playtest Posts: 88 Arc User
    edited December 2014
    Don't worry, you're in good company.

    Evidently the game is not optimized for the last AMD drivers, which is causing this awful graphic glitch. Lowering the graphic card rendering options reduces it in part, letting you choose between terrible pixelation and bad visuals.

    Here's a screenshot of how it looks at max settings:

    Pixeeeels.jpg

    Pixels, pixels anyone?
  • lewstelamon01lewstelamon01 Member Posts: 7,415 Arc User
    edited December 2014
    Has anyone tried rolling back to the previous version and still having this issue?
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  • rhoricrhoric Member Posts: 1 Arc User
    edited December 2014
    Just cause there is a new driver for your graphics card, doesn't mean you have to update it. Sometimes new drivers break things and then they have to patch the new driver to work. Just roll back your driver to your previous driver and wait for AMD to fix it. Report the issue to AMD.
  • pox67pox67 Member, Neverwinter Beta Users, Neverwinter Knight of the Feywild Users Posts: 9
    edited December 2014
    gormenghast1 wrote: »
    Don't worry, you're in good company.

    Evidently the game is not optimized for the last AMD drivers, which is causing this awful graphic glitch. Lowering the graphic card rendering options reduces it in part, letting you choose between terrible pixelation and bad visuals.

    Here's a screenshot of how it looks at max settings:

    Pixels, pixels anyone?

    Yeah the first troubleshooting step I did was to lower settings and noticed it cleared up the pixelisation.
    Next I'll try enabling one setting at a time to see if a specific feature is causing it.
  • gormenghast1gormenghast1 Member, NW M9 Playtest Posts: 88 Arc User
    edited December 2014
    A rollback would solve the issue for sure, as for the previous driver build didn't generate this kind of glitch ingame. Thing is, these are the last official drivers recommended by AMD (not a lesser company in the graphic card sector) and they work very well with pretty much every other game. At the moment I'm playing mostly at a very recent game (which I won't name to avoid breaking the "Rule 3.10 - No discussion about other Games", but I'll just say it has lots of dragons and darkspawns in it :P) with over the top graphics and no glitching with these drivers, so I suppose I'll stick to this driver build.

    Being this a graphic issue that most AMD players are experiencing now or will experience as soon as they'll update drivers, I suggest that the game developer could do a "roll forward" to find a solution for their own product instead of asking for rollbacks or waiting for players to contact one of the most relevant graphic cards manifacturer to fix the problem. My two cents, I'll just wait to play NW till this glitch will be resolved one way or the other :)
  • banzaikittenbanzaikitten Member, NW M9 Playtest Posts: 220 Arc User
    edited December 2014
    oh joy, i installed these omega stuff yesterday, well, lets test it for a time..
  • bajornorbertbajornorbert Member, NW M9 Playtest Posts: 272 Arc User
    edited December 2014
    I have the Omega drivers installed and the game runs just as "good" as it did before. I haven't noticed any artificing or similar issues.

    One very important thing to note, which is on the driver download page as well, you need to uninstall the previous AMD drivers before installing the Omega drivers.

    I'm almost 100% sure that the problems will be solved by a clean reinstall of the drivers (uninstall current driver, then install Omega drivers).
  • gormenghast1gormenghast1 Member, NW M9 Playtest Posts: 88 Arc User
    edited December 2014
    bajornorbert wrote: »
    I have the Omega drivers installed and the game runs just as "good" as it did before. I haven't noticed any artificing or similar issues.

    One very important thing to note, which is on the driver download page as well, you need to uninstall the previous AMD drivers before installing the Omega drivers.

    I'm almost 100% sure that the problems will be solved by a clean reinstall of the drivers (uninstall current driver, then install Omega drivers).

    Reinstalled cleanly the first time and did a second clean reinstall to be sure, but the pixelation is still alive and kicking.

    After some tinkering with the graphic options, it seems that disabling screen-space ambient occlusion and keeping a "low" setting on shadows eliminates the pixelation. Hope that the devs will look into this soon.
  • rizzoid1rizzoid1 Member, Neverwinter Beta Users Posts: 1 Arc User
    edited December 2014
    gormenghast1 wrote: »
    After some tinkering with the graphic options, it seems that disabling screen-space ambient occlusion and keeping a "low" setting on shadows eliminates the pixelation. Hope that the devs will look into this soon.

    Simply toggling SSAO (off then back on again) resolved it for me. I even exited the game after that and reloaded and it still continued to work as it should. Never touched the shadow detail setting. Strange stuff, eh?
  • eldartheldarth Member Posts: 4,494 Arc User
    edited December 2014
    gormenghast1 wrote: »
    Hope that the AMD devs will look into this soon.

    ...there. Fixed that for you.
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  • rhoricrhoric Member Posts: 1 Arc User
    edited December 2014
    gormenghast1 wrote: »
    A rollback would solve the issue for sure, as for the previous driver build didn't generate this kind of glitch ingame. Thing is, these are the last official drivers recommended by AMD (not a lesser company in the graphic card sector) and they work very well with pretty much every other game. At the moment I'm playing mostly at a very recent game (which I won't name to avoid breaking the "Rule 3.10 - No discussion about other Games", but I'll just say it has lots of dragons and darkspawns in it :P) with over the top graphics and no glitching with these drivers, so I suppose I'll stick to this driver build.

    Being this a graphic issue that most AMD players are experiencing now or will experience as soon as they'll update drivers, I suggest that the game developer could do a "roll forward" to find a solution for their own product instead of asking for rollbacks or waiting for players to contact one of the most relevant graphic cards manifacturer to fix the problem. My two cents, I'll just wait to play NW till this glitch will be resolved one way or the other :)

    Just cause it says recommended still doesn't mean you have to update if it isn't broken. PWE/Cryptic Devs are not the ones that have to fix the issue as it isn't their software that you updated. It is AMD devs. Notify them of what happened and what you did to sort it out. This way they can patch it.
  • ambisinisterrambisinisterr Member, Neverwinter Moderator Posts: 10,462 Community Moderator
    edited December 2014
    Drivers are the sole domain of the graphics card developers. When they break games it is generally up to them to fix the issue.

    Hence why their patches tend to cite fixes for specific games.

    Please report your issues to AMD and roll back to a previous driver version if you are not able to play with the omega drivers.
  • firkraaqfirkraaq Member, Neverwinter Beta Users, Neverwinter Knight of the Feywild Users Posts: 16 Arc User
    edited December 2014
    For me, turning antialiasing completely off solved the issue. Turning off SSAO solves this problem just partially. For now I am forced to play without antialiasing.
    [SIGPIC][/SIGPIC]
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