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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

Alot of rubber banding and lag...

shhbaconshhbacon Member Posts: 100 Arc User
edited October 2014 in Bug Reports (PC)
Looks like cogentco/crypt is having issues again... Been having issues all day..
Location South eastern canada


C:\Documents and Settings\mrgb>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms homeportal [192.168.2.1]
2 43 ms 45 ms 43 ms bas3-
3 43 ms 45 ms 43 ms dis10-
4 60 ms 62 ms 60 ms tcore3-
5 107 ms 108 ms 108 ms tcore3-
6 55 ms 57 ms 58 ms newcore1-chicago23_so2-0-0.net.bell.ca [64.230.1
47.166]
7 59 ms 58 ms 60 ms bx6-chicago23_POS0-2-0-0.net.bell.ca [64.230.186
.198]
8 82 ms 96 ms 92 ms te0-0-1-2.rcr11.ord09.atlas.cogentco.com [154.54
.11.29]
9 56 ms 56 ms * be2310.ccr41.ord01.atlas.cogentco.com [154.54.31
.89]
10 75 ms 76 ms 76 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43
.194]
11 162 ms 231 ms * te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
12 98 ms 78 ms 75 ms 38.111.40.114
13 118 ms 96 ms 74 ms patchserver2.crypticstudios.com [208.95.185.41]


Trace complete.

C:\Documents and Settings\mrgb>
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\mrgb>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms homeportal [192.168.2.1]
2 48 ms 45 ms 49 ms bas3-
3 41 ms 66 ms 43 ms dis10-
4 62 ms 61 ms 66 ms tcore3-
5 105 ms 105 ms 110 ms tcore3-

6 57 ms 57 ms 58 ms newcore1-chicago23_so2-0-0.net.bell.ca [64.230.1
47.166]
7 59 ms 58 ms 60 ms bx6-chicago23_POS0-2-0-0.net.bell.ca [64.230.186
.198]
8 107 ms 106 ms 106 ms te0-0-1-2.rcr11.ord09.atlas.cogentco.com [154.54
.11.29]
9 56 ms * * be2310.ccr41.ord01.atlas.cogentco.com [154.54.31
.89]
10 76 ms 76 ms 74 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43
.194]
11 122 ms 76 ms 74 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
12 87 ms 75 ms 76 ms 38.111.40.114
13 123 ms * 119 ms patchserver2.crypticstudios.com [208.95.185.41]


Trace complete.

C:\Documents and Settings\mrgb>

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\mrgb>pathping patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
0 gb.gateway.2wire.net [192.168.2.25]
1 homeportal [192.168.2.1]
2 bas3-
3 dis10-
4 tcore3-
5 tcore3-
6 newcore1-chicago23_so2-0-0.net.bell.ca [64.230.147.166]
7 bx6-chicago23_POS0-2-0-0.net.bell.ca [64.230.186.198]
8 te0-0-1-2.rcr11.ord09.atlas.cogentco.com [154.54.11.29]
9 be2310.ccr41.ord01.atlas.cogentco.com [154.54.31.89]
10 * be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
11 te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
12 38.111.40.114
13 patchserver2.crypticstudios.com [208.95.185.41]

Computing statistics for 325 seconds...
Post edited by shhbacon on

Comments

  • shhbaconshhbacon Member Posts: 100 Arc User
    edited September 2014
    Still having issues.. cogentco seems to be the blame.
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\mrgb>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms 1 ms 1 ms homeportal [192.168.2.1]
    2 82 ms 82 ms 82 ms bas3-
    3 81 ms 82 ms 80 ms dis10-
    4 99 ms 104 ms 104 ms tcore3-
    5 94 ms 104 ms 104 ms tcore3-
    6 98 ms 96 ms 96 ms newcore1-chicago23_so2-0-0.net.bell.ca [64.230.1
    47.166]
    7 96 ms 96 ms 94 ms bx6-chicago23_POS0-2-0-0.net.bell.ca [64.230.186
    .198]
    8 96 ms 97 ms 98 ms te0-0-1-2.rcr11.ord09.atlas.cogentco.com [154.54
    .11.29]
    9 94 ms 92 ms * be2310.ccr41.ord01.atlas.cogentco.com [154.54.31
    .89]
    10 114 ms 112 ms 115 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43
    .194]
    11 111 ms * 214 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    12 118 ms * 85 ms 38.111.40.114
    13 75 ms 74 ms 72 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\Documents and Settings\mrgb>
  • eocrooseocroos Member, NW M9 Playtest Posts: 48 Arc User
    edited September 2014
    Im having the same problem, are you with Bell?
  • shhbaconshhbacon Member Posts: 100 Arc User
    edited September 2014
    Yes i use bell, but the issue isnt with bell, if it did there would be a issue between leaving my pc and the handoff from bell to cogentco. The "*" on the cogentco hubs means theres a issue.
    The issue seems to be with cogentco.
    Im still having rubberband issues, and same issues with cogentco hubs.

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\mrgb>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms homeportal [192.168.2.1]
    2 48 ms 43 ms 43 ms bas3-
    3 41 ms 42 ms 41 ms dis10-
    4 66 ms 65 ms 63 ms tcore3-
    5 66 ms 61 ms 64 ms tcore3-
    6 62 ms 58 ms 60 ms newcore1-chicago23_so2-0-0.net.bell.ca [64.230.1
    47.166]
    7 60 ms 58 ms 61 ms bx6-chicago23_POS0-2-0-0.net.bell.ca [64.230.186
    .198]
    8 57 ms 60 ms 60 ms te0-0-1-2.rcr11.ord09.atlas.cogentco.com [154.54
    .11.29]
    9 56 ms 56 ms 56 ms be2310.ccr41.ord01.atlas.cogentco.com [154.54.31
    .89]
    10 76 ms 89 ms 89 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43
    .194]
    11 265 ms * 73 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    12 84 ms 90 ms * 38.111.40.114
    13 74 ms 72 ms 76 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\Documents and Settings\mrgb>
  • shhbaconshhbacon Member Posts: 100 Arc User
    edited September 2014
    Even the laucher takes time to load stuff... and logining in times out...

    C:\Documents and Settings\mrgb>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms homeportal [192.168.2.1]
    2 43 ms 43 ms 47 ms bas3-
    3 43 ms 45 ms 76 ms dis10-
    4 61 ms 61 ms 62 ms tcore3-
    5 64 ms 62 ms 62 ms tcore3-
    6 57 ms 56 ms 56 ms newcore1-chicago23_so2-0-0.net.bell.ca [64.230.1
    47.166]
    7 101 ms 108 ms 96 ms bx6-chicago23_POS0-2-0-0.net.bell.ca [64.230.186
    .198]
    8 60 ms 60 ms 57 ms te0-0-1-2.rcr11.ord09.atlas.cogentco.com [154.54
    .11.29]
    9 55 ms * 57 ms be2310.ccr41.ord01.atlas.cogentco.com [154.54.31
    .89]
    10 120 ms 122 ms 110 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43
    .194]
    11 73 ms 74 ms 74 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    12 77 ms 74 ms 88 ms 38.111.40.114
    13 * 122 ms 112 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\Documents and Settings\mrgb>
  • eocrooseocroos Member, NW M9 Playtest Posts: 48 Arc User
    edited September 2014
    ye im still rubberbanding every couple minutes :(
  • shhbaconshhbacon Member Posts: 100 Arc User
    edited September 2014
    Still having issues, i even sent a ticket in.. and havent even gotten a response.
    The xp event is on and i cant even enjoy my time playing. all i see is a giant wall with a painted door with a sign that says " open for help"
    Im so tired of looking for help and its never there, im lost as to what to do now...

    Trace complete.

    C:\Documents and Settings\mrgb>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms <1 ms homeportal [192.168.2.1]
    2 49 ms 47 ms 47 ms bas3-
    3 43 ms 45 ms 43 ms dis10-
    4 62 ms 61 ms 62 ms tcore3-
    5 59 ms 58 ms 58 ms tcore3-
    6 57 ms 56 ms 58 ms newcore1-chicago23_so2-0-0.net.bell.ca [64.230.1
    47.166]
    7 60 ms 60 ms 60 ms bx6-chicago23_POS0-2-0-0.net.bell.ca [64.230.186
    .198]
    8 60 ms 59 ms 60 ms te0-0-1-2.rcr11.ord09.atlas.cogentco.com [154.54
    .11.29]
    9 57 ms 56 ms 58 ms be2310.ccr41.ord01.atlas.cogentco.com [154.54.31
    .89]
    10 76 ms 74 ms 76 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43
    .194]
    11 73 ms 74 ms 72 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    12 * 85 ms 87 ms 38.111.40.114
    13 74 ms 73 ms 76 ms patchserver2.crypticstudios.com [208.95.185.41]
  • shhbaconshhbacon Member Posts: 100 Arc User
    edited September 2014
    Packet loss is almost always bad when it occurs at the final destination. Packet loss happens when a packet doesn't make it there and back again. Anything over 2% packet loss over a period of time is a strong indicator of problems. Most internet protocols can correct for some packet loss, so you really shouldn't expect to see a lot of impact from packet loss until that loss starts to approach 5% and higher. Anything less than this is showing a possible problem, but one that is probably not impacting your experience significantly at present (unless you're an online gamer or something similar that requires 'twitch' reflexes)

    C:\Documents and Settings\mrgb>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 gb.gateway.2wire.net [192.168.2.25]
    1 homeportal [192.168.2.1]
    2 bas3-
    3 dis10-
    4 tcore3-london14_tengige4-0-1.net.bell.ca [64.230.112.46]
    5 tcore3-toronto12_pos0-15-0-0.net.bell.ca [64.230.73.224]
    6 newcore1-chicago23_so2-0-0.net.bell.ca [64.230.147.166]
    7 bx6-chicago23_POS0-2-0-0.net.bell.ca [64.230.186.198]
    8 te0-0-1-2.rcr11.ord09.atlas.cogentco.com [154.54.11.29]
    9 be2310.ccr41.ord01.atlas.cogentco.com [154.54.31.89]
    10 be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
    11 te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
    12 38.111.40.114
    13 * patchserver2.crypticstudios.com [208.95.185.41]

    Computing statistics for 325 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 gb.gateway.2wire.net [192.168.2.25
    ]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% homeportal [192.168.2.1]
    0/ 100 = 0% |
    2 45ms 0/ 100 = 0% 0/ 100 = 0% bas3-london14_lo0_SYMP.net.bell.ca
    [64.230.197.50]
    0/ 100 = 0% |
    3 46ms 0/ 100 = 0% 0/ 100 = 0% dis10-london14_Vlan103.net.bell.ca
    [64.230.222.137]
    0/ 100 = 0% |
    4 48ms 0/ 100 = 0% 0/ 100 = 0% tcore3-london14_tengige4-0-1.net.b
    ell.ca [64.230.112.46]
    0/ 100 = 0% |
    5 49ms 0/ 100 = 0% 0/ 100 = 0% tcore3-toronto12_pos0-15-0-0.net.b
    ell.ca [64.230.73.224]
    0/ 100 = 0% |
    6 62ms 0/ 100 = 0% 0/ 100 = 0% newcore1-chicago23_so2-0-0.net.bel
    l.ca [64.230.147.166]
    0/ 100 = 0% |
    7 61ms 0/ 100 = 0% 0/ 100 = 0% bx6-chicago23_POS0-2-0-0.net.bell.
    ca [64.230.186.198]
    0/ 100 = 0% |
    8 60ms 0/ 100 = 0% 0/ 100 = 0% te0-0-1-2.rcr11.ord09.atlas.cogent
    co.com [154.54.11.29]
    0/ 100 = 0% |
    9 58ms 0/ 100 = 0% 0/ 100 = 0% be2310.ccr41.ord01.atlas.cogentco.
    com [154.54.31.89]
    0/ 100 = 0% |
    10 74ms 0/ 100 = 0% 0/ 100 = 0% be2137.ccr21.bos01.atlas.cogentco.
    com [154.54.43.194]
    0/ 100 = 0% |
    11 100ms 0/ 100 = 0% 0/ 100 = 0% te3-4.ccr01.bos06.atlas.cogentco.c
    om [154.54.46.134]
    0/ 100 = 0% |
    12 83ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
    5/ 100 = 5% |
    13 74ms 5/ 100 = 5% 0/ 100 = 0% patchserver2.crypticstudios.com [2
    08.95.185.41]

    Trace complete.

    C:\Documents and Settings\mrgb>
  • shhbaconshhbacon Member Posts: 100 Arc User
    edited September 2014
    3 days in a row packet loss on the last hop... Still no ticket response... No help at all..
    And the mods wonder why people end up posting with frustrations.

    C:\Documents and Settings\mrgb>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 gb.gateway.2wire.net [192.168.2.25]
    1 homeportal [192.168.2.1]
    2 bas3-
    3 dis10-
    4 tcore3-
    5 tcore3-toronto12_pos0-15-0-0.net.bell.ca [64.230.73.224]
    6 newcore1-chicago23_so2-0-0.net.bell.ca [64.230.147.166]
    7 bx6-chicago23_POS0-2-0-0.net.bell.ca [64.230.186.198]
    8 te0-0-1-2.rcr11.ord09.atlas.cogentco.com [154.54.11.29]
    9 be2310.ccr41.ord01.atlas.cogentco.com [154.54.31.89]
    10 be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
    11 te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
    12 38.111.40.114
    13 patchserver2.crypticstudios.com [208.95.185.41]

    Computing statistics for 325 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 gb.gateway.2wire.net [192.168.2.25
    ]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% homeportal [192.168.2.1]
    0/ 100 = 0% |
    2 81ms 0/ 100 = 0% 0/ 100 = 0% bas3-14_lo0_SYMP.net.bell.ca

    0/ 100 = 0% |
    3 81ms 0/ 100 = 0% 0/ 100 = 0% dis10-14_Vlan103.net.bell.ca

    0/ 100 = 0% |
    4 82ms 0/ 100 = 0% 0/ 100 = 0% tcore3-14_tengige4-0-1.net.b
    ell.ca
    0/ 100 = 0% |
    5 85ms 0/ 100 = 0% 0/ 100 = 0% tcore3-toronto12_pos0-15-0-0.net.b
    ell.ca [64.230.73.224]
    0/ 100 = 0% |
    6 107ms 0/ 100 = 0% 0/ 100 = 0% newcore1-chicago23_so2-0-0.net.bel
    l.ca [64.230.147.166]
    0/ 100 = 0% |
    7 111ms 0/ 100 = 0% 0/ 100 = 0% bx6-chicago23_POS0-2-0-0.net.bell.
    ca [64.230.186.198]
    0/ 100 = 0% |
    8 110ms 0/ 100 = 0% 0/ 100 = 0% te0-0-1-2.rcr11.ord09.atlas.cogent
    co.com [154.54.11.29]
    0/ 100 = 0% |
    9 109ms 0/ 100 = 0% 0/ 100 = 0% be2310.ccr41.ord01.atlas.cogentco.
    com [154.54.31.89]
    0/ 100 = 0% |
    10 123ms 0/ 100 = 0% 0/ 100 = 0% be2137.ccr21.bos01.atlas.cogentco.
    com [154.54.43.194]
    0/ 100 = 0% |
    11 141ms 0/ 100 = 0% 0/ 100 = 0% te3-4.ccr01.bos06.atlas.cogentco.c
    om [154.54.46.134]
    0/ 100 = 0% |
    12 124ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
    3/ 100 = 3% |
    13 108ms 3/ 100 = 3% 0/ 100 = 0% patchserver2.crypticstudios.com [2
    08.95.185.41]

    Trace complete.

    C:\Documents and Settings\mrgb>
  • shhbaconshhbacon Member Posts: 100 Arc User
    edited September 2014
    Packet loss is getting worse.

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\mrgb>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 gb.gateway.2wire.net [192.168.2.25]
    1 homeportal [192.168.2.1]
    2 bas3-14_lo0_SYMP.net.bell.ca []
    3 dis10-14_Vlan103.net.bell.ca []
    4 tcore3-14_tengige4-0-1.net.bell.ca []
    5 tcore3-toronto12_pos0-15-0-0.net.bell.ca [64.230.73.224]
    6 newcore1-chicago23_so2-0-0.net.bell.ca [64.230.147.166]
    7 bx6-chicago23_POS0-2-0-0.net.bell.ca [64.230.186.198]
    8 cogent_bx6-chicago23 [184.150.181.63]
    9 be2310.ccr41.ord01.atlas.cogentco.com [154.54.31.89]
    10 be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
    11 te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
    12 38.111.40.114
    13 patchserver2.crypticstudios.com [208.95.185.41]

    Computing statistics for 325 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 gb.gateway.2wire.net [192.168.2.25
    ]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% homeportal [192.168.2.1]
    0/ 100 = 0% |
    2 45ms 0/ 100 = 0% 0/ 100 = 0% bas3-14_lo0_SYMP.net.bell.ca
    []
    0/ 100 = 0% |
    3 44ms 0/ 100 = 0% 0/ 100 = 0% dis10-14_Vlan103.net.bell.ca
    []
    0/ 100 = 0% |
    4 47ms 0/ 100 = 0% 0/ 100 = 0% tcore3-14_tengige4-0-1.net.b
    ell.ca []
    0/ 100 = 0% |
    5 48ms 0/ 100 = 0% 0/ 100 = 0% tcore3-toronto12_pos0-15-0-0.net.b
    ell.ca [64.230.73.224]
    0/ 100 = 0% |
    6 60ms 0/ 100 = 0% 0/ 100 = 0% newcore1-chicago23_so2-0-0.net.bel
    l.ca [64.230.147.166]
    0/ 100 = 0% |
    7 59ms 0/ 100 = 0% 0/ 100 = 0% bx6-chicago23_POS0-2-0-0.net.bell.
    ca [64.230.186.198]
    0/ 100 = 0% |
    8 --- 100/ 100 =100% 100/ 100 =100% cogent_bx6-chicago23 [184.150.181.
    63]
    0/ 100 = 0% |
    9 61ms 7/ 100 = 7% 7/ 100 = 7% be2310.ccr41.ord01.atlas.cogentco.
    com [154.54.31.89]
    0/ 100 = 0% |
    10 75ms 3/ 100 = 3% 3/ 100 = 3% be2137.ccr21.bos01.atlas.cogentco.
    com [154.54.43.194]
    0/ 100 = 0% |
    11 93ms 9/ 100 = 9% 9/ 100 = 9% te3-4.ccr01.bos06.atlas.cogentco.c
    om [154.54.46.134]
    0/ 100 = 0% |
    12 78ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
    0/ 100 = 0% |
    13 74ms 0/ 100 = 0% 0/ 100 = 0% patchserver2.crypticstudios.com [2
    08.95.185.41]

    Trace complete.

    C:\Documents and Settings\mrgb>
  • vasdamasvasdamas Member Posts: 2,461 Arc User
    edited September 2014
    Anyone got spare Red Button so I can press it and end our sufferings at once and forever?

    Same issue here, very annoying.
    Misery's SW Fury Soulbinder PvP guide
    WTB Class Reroll please
  • shhbaconshhbacon Member Posts: 100 Arc User
    edited September 2014
    Still rubberbanding like crazy, game is unplayable...
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\mrgb>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 gb.gateway.2wire.net [192.168.2.25]
    1 homeportal [192.168.2.1]
    2 bas3-14_lo0_SYMP.net.bell.ca []
    3 dis10-14_Vlan103.net.bell.ca []
    4 tcore3-14_tengige4-0-1.net.bell.ca []
    5 tcore3-toronto12_pos0-15-0-0.net.bell.ca [64.230.73.224]
    6 newcore1-chicago23_so2-0-0.net.bell.ca [64.230.147.166]
    7 bx6-chicago23_POS0-2-0-0.net.bell.ca [64.230.186.198]
    8 cogent_bx6-chicago23 [184.150.181.63]
    9 be2310.ccr41.ord01.atlas.cogentco.com [154.54.31.89]
    10 be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
    11 te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
    12 38.111.40.114
    13 patchserver2.crypticstudios.com [208.95.185.41]

    Computing statistics for 325 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 gb.gateway.2wire.net [192.168.2.25
    ]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% homeportal [192.168.2.1]
    0/ 100 = 0% |
    2 29ms 0/ 100 = 0% 0/ 100 = 0% bas3-14_lo0_SYMP.net.bell.ca
    []
    0/ 100 = 0% |
    3 32ms 0/ 100 = 0% 0/ 100 = 0% dis10-14_Vlan103.net.bell.ca
    []
    0/ 100 = 0% |
    4 35ms 0/ 100 = 0% 0/ 100 = 0% tcore3-14_tengige4-0-1.net.b
    ell.ca []
    0/ 100 = 0% |
    5 35ms 0/ 100 = 0% 0/ 100 = 0% tcore3-toronto12_pos0-15-0-0.net.b
    ell.ca [64.230.73.224]
    0/ 100 = 0% |
    6 45ms 0/ 100 = 0% 0/ 100 = 0% newcore1-chicago23_so2-0-0.net.bel
    l.ca [64.230.147.166]
    0/ 100 = 0% |
    7 46ms 0/ 100 = 0% 0/ 100 = 0% bx6-chicago23_POS0-2-0-0.net.bell.
    ca [64.230.186.198]
    0/ 100 = 0% |
    8 --- 100/ 100 =100% 100/ 100 =100% cogent_bx6-chicago23 [184.150.181.
    63]
    0/ 100 = 0% |
    9 43ms 7/ 100 = 7% 7/ 100 = 7% be2310.ccr41.ord01.atlas.cogentco.
    com [154.54.31.89]
    0/ 100 = 0% |
    10 58ms 6/ 100 = 6% 6/ 100 = 6% be2137.ccr21.bos01.atlas.cogentco.
    com [154.54.43.194]
    0/ 100 = 0% |
    11 87ms 1/ 100 = 1% 1/ 100 = 1% te3-4.ccr01.bos06.atlas.cogentco.c
    om [154.54.46.134]
    0/ 100 = 0% |
    12 63ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
    0/ 100 = 0% |
    13 58ms 0/ 100 = 0% 0/ 100 = 0% patchserver2.crypticstudios.com [2
    08.95.185.41]

    Trace complete.

    C:\Documents and Settings\mrgb>
  • group5egroup5e Member Posts: 294 Arc User
    edited September 2014
    I have the exact same issue and I'm with Bell in eastern Ontario. The problems seems to have started a couple of weeks ago around the time of the end of the Siege of Neverwinter. The game is unplayable now for me.

    Tracert Log

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms 1 ms 1 ms 192.168.1.1
    2 2 ms 1 ms 1 ms homeportal [192.168.2.1]
    3 46 ms 46 ms 46 ms bas1-peterborough62_lo0_SYMP.net.bell.ca [64.230.200.244]
    4 48 ms 46 ms 48 ms agg1-oshawa95_9-3-0_100.net.bell.ca [64.230.59.140]
    5 64 ms 62 ms 64 ms tcore4-toronto63_tengige0-10-1-0.net.bell.ca [64.230.48.134]
    6 59 ms 58 ms 58 ms newcore2-chicago23_so1-0-0.net.bell.ca [64.230.147.170]
    7 64 ms 64 ms 62 ms bx6-chicago23_POS0-3-0-0.net.bell.ca [64.230.186.202]
    8 60 ms 60 ms 60 ms te0-0-1-2.rcr11.ord09.atlas.cogentco.com [154.54.11.29]
    9 61 ms 60 ms 60 ms be2310.ccr41.ord01.atlas.cogentco.com [154.54.31.89]
    10 78 ms 78 ms 78 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
    11 78 ms 76 ms 78 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
    12 89 ms 90 ms 87 ms 38.111.40.114
    13 81 ms 78 ms 78 ms patchserver2.crypticstudios.com [208.95.185.41]

    CrypticNetTest Log

    unable to allocate performance buffer
    contacting nettest server..
    Local IP: [removed]
    Ping: 76.9 msec
    Port: 80: 323 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 326 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 304 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 325 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 326 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 326 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 326 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 22 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 321 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 318 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 319 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 312 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 294 KB/sec 0 KB/sec 0 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec

    The last two columns indicate 0 values and this is not good. I have done the following (not in this particular order):

    1) Restarted computer
    2) Reset 2-wire modem as well as router
    3) Ensured all required ports are open
    4) Turned off windows firewall and stopped all virus/malware scanning software.
    5) Uninstalled Teamviewer.
    6) Flushed dns.

    Can we get a timetable on when this will be looked at please? Or if its a simple fix, please let us know.
  • shhbaconshhbacon Member Posts: 100 Arc User
    edited September 2014
    group5e wrote: »
    I have the exact same issue and I'm with Bell in eastern Ontario. The problems seems to have started a couple of weeks ago around the time of the end of the Siege of Neverwinter. The game is unplayable now for me.

    Tracert Log

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms 1 ms 1 ms 192.168.1.1
    2 2 ms 1 ms 1 ms homeportal [192.168.2.1]
    3 46 ms 46 ms 46 ms bas1-peterborough62_lo0_SYMP.net.bell.ca [64.230.200.244]
    4 48 ms 46 ms 48 ms agg1-oshawa95_9-3-0_100.net.bell.ca [64.230.59.140]
    5 64 ms 62 ms 64 ms tcore4-toronto63_tengige0-10-1-0.net.bell.ca [64.230.48.134]
    6 59 ms 58 ms 58 ms newcore2-chicago23_so1-0-0.net.bell.ca [64.230.147.170]
    7 64 ms 64 ms 62 ms bx6-chicago23_POS0-3-0-0.net.bell.ca [64.230.186.202]
    8 60 ms 60 ms 60 ms te0-0-1-2.rcr11.ord09.atlas.cogentco.com [154.54.11.29]
    9 61 ms 60 ms 60 ms be2310.ccr41.ord01.atlas.cogentco.com [154.54.31.89]
    10 78 ms 78 ms 78 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
    11 78 ms 76 ms 78 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
    12 89 ms 90 ms 87 ms 38.111.40.114
    13 81 ms 78 ms 78 ms patchserver2.crypticstudios.com [208.95.185.41]

    CrypticNetTest Log

    unable to allocate performance buffer
    contacting nettest server..
    Local IP: [removed]
    Ping: 76.9 msec
    Port: 80: 323 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 326 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 304 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 325 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 326 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 326 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 326 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 22 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 321 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 318 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 319 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 312 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 294 KB/sec 0 KB/sec 0 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec

    The last two columns indicate 0 values and this is not good. I have done the following (not in this particular order):

    1) Restarted computer
    2) Reset 2-wire modem as well as router
    3) Ensured all required ports are open
    4) Turned off windows firewall and stopped all virus/malware scanning software.
    5) Uninstalled Teamviewer.
    6) Flushed dns.

    Can we get a timetable on when this will be looked at please? Or if its a simple fix, please let us know.

    Do a pathping patchserver.cryptstudios.com see if you have any packet loss.

    For me it all started on the first day of the xp event and is still happening.

    C:\Documents and Settings\mrgb>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 gb.gateway.2wire.net [192.168.2.25]
    1 homeportal [192.168.2.1]
    2 bas3-14_lo0_SYMP.net.bell.ca []
    3 dis10-14_Vlan103.net.bell.ca []
    4 tcore3-14_tengige4-0-1.net.bell.ca []
    5 tcore3-toronto12_pos0-15-0-0.net.bell.ca [64.230.73.224]
    6 newcore1-chicago23_so2-0-0.net.bell.ca [64.230.147.166]
    7 bx6-chicago23_POS0-2-0-0.net.bell.ca [64.230.186.198]
    8 cogent_bx6-chicago23 [184.150.181.63]
    9 be2310.ccr41.ord01.atlas.cogentco.com [154.54.31.89]
    10 be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
    11 te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
    12 38.111.40.114
    13 patchserver2.crypticstudios.com [208.95.185.41]

    Computing statistics for 325 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 gb.gateway.2wire.net [192.168.2.25
    ]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% homeportal [192.168.2.1]
    0/ 100 = 0% |
    2 10ms 0/ 100 = 0% 0/ 100 = 0% bas3-14_lo0_SYMP.net.bell.ca
    []
    0/ 100 = 0% |
    3 10ms 0/ 100 = 0% 0/ 100 = 0% dis10-14_Vlan103.net.bell.ca
    []
    0/ 100 = 0% |
    4 13ms 0/ 100 = 0% 0/ 100 = 0% tcore3-14_tengige4-0-1.net.b
    ell.ca []
    0/ 100 = 0% |
    5 13ms 0/ 100 = 0% 0/ 100 = 0% tcore3-toronto12_pos0-15-0-0.net.b
    ell.ca [64.230.73.224]
    0/ 100 = 0% |
    6 23ms 0/ 100 = 0% 0/ 100 = 0% newcore1-chicago23_so2-0-0.net.bel
    l.ca [64.230.147.166]
    0/ 100 = 0% |
    7 24ms 0/ 100 = 0% 0/ 100 = 0% bx6-chicago23_POS0-2-0-0.net.bell.
    ca [64.230.186.198]
    0/ 100 = 0% |
    8 --- 100/ 100 =100% 100/ 100 =100% cogent_bx6-chicago23 [184.150.181.
    63]
    0/ 100 = 0% |
    9 25ms 2/ 100 = 2% 2/ 100 = 2% be2310.ccr41.ord01.atlas.cogentco.
    com [154.54.31.89]
    0/ 100 = 0% |
    10 39ms 2/ 100 = 2% 2/ 100 = 2% be2137.ccr21.bos01.atlas.cogentco.
    com [154.54.43.194]
    0/ 100 = 0% |
    11 64ms 6/ 100 = 6% 6/ 100 = 6% te3-4.ccr01.bos06.atlas.cogentco.c
    om [154.54.46.134]
    0/ 100 = 0% |
    12 43ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
    0/ 100 = 0% |
    13 38ms 0/ 100 = 0% 0/ 100 = 0% patchserver2.crypticstudios.com [2
    08.95.185.41]

    Trace complete.

    C:\Documents and Settings\mrgb>
  • group5egroup5e Member Posts: 294 Arc User
    edited October 2014
    @shhbacon

    Yes I think you are right with the time period it started at actually :(.

    Pathping Log

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 asusPC [192.168.1.107]
    1 192.168.1.1
    2 homeportal [192.168.2.1]
    3 bas1-peterborough62_lo0_SYMP.net.bell.ca [64.230.200.244]
    4 agg1-oshawa95_9-3-0_100.net.bell.ca [64.230.59.140]
    5 tcore4-toronto63_tengige0-10-1-0.net.bell.ca [64.230.48.134]
    6 newcore2-chicago23_so1-0-0.net.bell.ca [64.230.147.170]
    7 bx6-chicago23_POS0-3-0-0.net.bell.ca [64.230.186.202]
    8 te0-0-1-2.rcr11.ord09.atlas.cogentco.com [154.54.11.29]
    9 be2310.ccr41.ord01.atlas.cogentco.com [154.54.31.89]
    10 be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
    11 te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
    12 38.111.40.114
    13 patchserver2.crypticstudios.com [208.95.185.41]

    Computing statistics for 325 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 asusPC [192.168.1.107]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
    0/ 100 = 0% |
    2 1ms 0/ 100 = 0% 0/ 100 = 0% homeportal [192.168.2.1]
    0/ 100 = 0% |
    3 49ms 0/ 100 = 0% 0/ 100 = 0% bas1-peterborough62_lo0_SYMP.net.b
    ell.ca [64.230.200.244]
    0/ 100 = 0% |
    4 51ms 0/ 100 = 0% 0/ 100 = 0% agg1-oshawa95_9-3-0_100.net.bell.c
    a [64.230.59.140]
    0/ 100 = 0% |
    5 53ms 0/ 100 = 0% 0/ 100 = 0% tcore4-toronto63_tengige0-10-1-0.n
    et.bell.ca [64.230.48.134]
    0/ 100 = 0% |
    6 63ms 0/ 100 = 0% 0/ 100 = 0% newcore2-chicago23_so1-0-0.net.bel
    l.ca [64.230.147.170]
    0/ 100 = 0% |
    7 66ms 0/ 100 = 0% 0/ 100 = 0% bx6-chicago23_POS0-3-0-0.net.bell.
    ca [64.230.186.202]
    0/ 100 = 0% |
    8 60ms 0/ 100 = 0% 0/ 100 = 0% te0-0-1-2.rcr11.ord09.atlas.cogent
    co.com [154.54.11.29]
    0/ 100 = 0% |
    9 63ms 9/ 100 = 9% 9/ 100 = 9% be2310.ccr41.ord01.atlas.cogentco.
    com [154.54.31.89]
    0/ 100 = 0% |
    10 81ms 1/ 100 = 1% 1/ 100 = 1% be2137.ccr21.bos01.atlas.cogentco.
    com [154.54.43.194]
    0/ 100 = 0% |
    11 115ms 7/ 100 = 7% 7/ 100 = 7% te4-4.ccr01.bos06.atlas.cogentco.c
    om [66.28.4.42]
    0/ 100 = 0% |
    12 82ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
    0/ 100 = 0% |
    13 79ms 0/ 100 = 0% 0/ 100 = 0% patchserver2.crypticstudios.com [2
    08.95.185.41]

    Trace complete.
  • eocrooseocroos Member, NW M9 Playtest Posts: 48 Arc User
    edited October 2014
    Cryptic dont like Bell, i cant even do dailies/innvoking. i can only just do professions through gateway and hope for a fix.
  • group5egroup5e Member Posts: 294 Arc User
    edited October 2014
    eocroos wrote: »
    Cryptic dont like Bell, i cant even do dailies/innvoking. i can only just do professions and hope for a fix.

    People that aren't on bell are also reporting issues now it seems. I don't think its Bell Canada's issue as every other mmo I play is playable through them.
  • drezzatdrezzat Member Posts: 291 Arc User
    edited October 2014
    I don't know if this helps but sometimes it's PWE servers just getting overloaded during an event where everyone is playing but most of the time I find it is my isp. The connection will look fine in a trace route or ping and all the speedtests report good but they have what my service supv tech called a "pulse" i think where every few seconds or minutes the connection just dies and then it's great again. It's a real pain in the butt to find and fix and because I have an ongoing customer relationship with this supervisor I learn a lot about this stuff. Try hitting enter for chat and typing netgraph 2 and hit enter you will get a graph of your pings on the left and readout on the left as you play, if you see it going high every so often chances are your ISP is having the same problem and since it only affects streaming like games and stuff until enough people complain they won't even admit there's a problem most of the time
  • sylveri0nsylveri0n Member Posts: 15 Arc User
    edited October 2014
    I don't know what happened..... but for the last two days all of these problems have dissapeared for me. I'm sure it will break tomorrow.
  • hercules125hercules125 Member Posts: 427 Arc User
    edited October 2014
    I've been having the same issue for quite some time. Constant rubberbanding, "server not responding" messages,
    disconnects, and the like.

    I can go to my browser and hit other websites just fine, and speed tests also appear to be fine. It's just this game.




    Computing statistics for 425 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 . [
    10.0.0.5]
    0/ 100 = 0% |
    1 28ms 0/ 100 = 0% 0/ 100 = 0% 10.0.0.1
    0/ 100 = 0% |
    2 37ms 0/ 100 = 0% 0/ 100 = 0% 50.147.88.1
    0/ 100 = 0% |
    3 35ms 0/ 100 = 0% 0/ 100 = 0% te-9-3-ur01.abingdon.va.knox.comca
    st.net [68.85.206.153]
    0/ 100 = 0% |
    4 32ms 0/ 100 = 0% 0/ 100 = 0% te-3-4-ur01.gray.tn.knox.comcast.n
    et [68.85.206.41]
    0/ 100 = 0% |
    5 29ms 0/ 100 = 0% 0/ 100 = 0% te-8-4-ur02.gray.tn.knox.comcast.n
    et [68.85.171.78]
    0/ 100 = 0% |
    6 39ms 0/ 100 = 0% 0/ 100 = 0% xe-1-0-0-0-ar02.bluelight.tn.knox.
    comcast.net [68.85.171.69]
    0/ 100 = 0% |
    7 107ms 0/ 100 = 0% 0/ 100 = 0% xe-0-0-4-0-ar01.goodslettvll.tn.na
    sh.comcast.net [68.85.171.210]
    0/ 100 = 0% |
    8 106ms 0/ 100 = 0% 0/ 100 = 0% he-5-4-0-0-cr01.56marietta.ga.ibon
    e.comcast.net [68.86.90.189]
    0/ 100 = 0% |
    9 89ms 0/ 100 = 0% 0/ 100 = 0% c-eth-0-2-0-pe05.56marietta.ga.ibo
    ne.comcast.net [68.86.86.82]
    0/ 100 = 0% |
    10 76ms 0/ 100 = 0% 0/ 100 = 0% te0-0-0-19.ccr21.atl02.atlas.cogen
    tco.com [154.54.10.233]
    0/ 100 = 0% |
    11 --- 100/ 100 =100% 100/ 100 =100% be2051.ccr42.atl01.atlas.cogentco.
    com [154.54.0.161]
    0/ 100 = 0% |
    12 70ms 0/ 100 = 0% 0/ 100 = 0% be2169.ccr22.dca01.atlas.cogentco.
    com [154.54.31.98]
    0/ 100 = 0% |
    13 71ms 0/ 100 = 0% 0/ 100 = 0% be2149.ccr22.jfk02.atlas.cogentco.
    com [154.54.31.126]
    0/ 100 = 0% |
    14 70ms 0/ 100 = 0% 0/ 100 = 0% be2096.ccr22.bos01.atlas.cogentco.
    com [154.54.30.42]
    0/ 100 = 0% |
    15 --- 100/ 100 =100% 100/ 100 =100% te4-2.ccr01.bos06.atlas.cogentco.c
    om [66.28.4.254]
    0/ 100 = 0% |
    16 70ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
    0/ 100 = 0% |
    17 59ms 0/ 100 = 0% 0/ 100 = 0% patchserver2.crypticstudios.com [2
    08.95.185.41]

    Trace complete.
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