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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

game crashing when attempting to launch

phineasjphineasj Member Posts: 16 Arc User
edited September 2014 in Bug Reports (PC)
I have unistalled arc and game twice this week. I launch Arc, then hit the play neverwinter button, launcher starts up, then crashes: error # 34805639

"Fatal error: JavaScript exception: Uncaught TypeError: Srting is not a funtion

"Technical Details: LauncherAPI.loginReady((null))"

Any ideas what the problem might be? I even unistalled and did a fresh JAVA install

Win7 64-bit home premium
AMD Quad core
6gigs ram
AMD Radeon 6620G


P.S. I have been able to get in the game occasionally over the last couple of days, but as soon as I log off client, the fatal script error happens again
Bammer, Branch leader of NOR
You can cantact me: Bammer@newoutriders.org for more info
newoutriders.org/join

Post edited by Unknown User on

Comments

  • UnknownUnknown
    edited September 2014
    This content has been removed.
  • phineasjphineasj Member Posts: 16 Arc User
    edited September 2014
    magenubbie wrote: »
    As far as I know, Cryptic doesn't do IP bans. PWE does only national IP range bans, blocking out entire countries. So that won't be it.
    The only thing I can think of is that you might have missed the flash update last week. Try updating that if you haven't.


    i kinda figured might be the case on th IP thing, but as far as missing update, I login and play for 1-3 hours, every day. so I'm thinking I didn't miss something. I reinstalled arc client and tried downloading again. this time, there is no option to even download game. I also tried using steam. I was able to download client, but as soon as neverwinter tried to start for the updating, I got same crash and error as above.
    Bammer, Branch leader of NOR
    You can cantact me: Bammer@newoutriders.org for more info
    newoutriders.org/join

  • tacc666tacc666 Member Posts: 11 Arc User
    edited September 2014
    I'm having the same problem since yesterday. What region and ISP are u on? The thing is i tryed loging on at home on my two PCs and it didnt work ... than i tried on my notebok at my workplace and it worked fine... but when i brougth it home and launched the same error occured as on my two PCs.
    Now i somehow managed to launch it on my PC but on my girls PC it still dont work.

    Best regards
  • phineasjphineasj Member Posts: 16 Arc User
    edited September 2014
    tacc666 wrote: »
    I'm having the same problem since yesterday. What region and ISP are u on? The thing is i tryed loging on at home on my two PCs and it didnt work ... than i tried on my notebok at my workplace and it worked fine... but when i brougth it home and launched the same error occured as on my two PCs.
    Now i somehow managed to launch it on my PC but on my girls PC it still dont work.

    Best regards

    Same issue here, I tried all the same on my older desktop, and got all the same errors. I live in Boston area so I didn't think the problem was an IP block, but still needed to ask
    Bammer, Branch leader of NOR
    You can cantact me: Bammer@newoutriders.org for more info
    newoutriders.org/join

  • tacc666tacc666 Member Posts: 11 Arc User
    edited September 2014
    well i got nothing... :( pls help
  • tacc666tacc666 Member Posts: 11 Arc User
    edited September 2014
    phineasj can you do a tracert for me :

    open CMD and tipe in : tracert launcher.playneverwinter.com

    I think it has something to do with packet routing... i want to compare yours with mine
  • tacc666tacc666 Member Posts: 11 Arc User
    edited September 2014
    One more thing....

    When i start the game via arc i get this error:
    error2.png

    When i start the game via steam i get this error:
    error1.png
  • phineasjphineasj Member Posts: 16 Arc User
    edited September 2014
    Yeah, my error is the exact same as both of these

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Bigdave>tracert launcher.playneverwinter.com

    Tracing route to launcher.playneverwinter.com [208.95.185.61]
    over a maximum of 30 hops:

    1 3 ms 1 ms 1 ms (my ip addy)
    2 * * * Request timed out.
    3 17 ms 12 ms 21 ms te-0-7-0-7-sur02.westroxbury.ma.boston.comcast.n
    et [68.85.187.169]
    4 15 ms 11 ms 10 ms be-23-sur03.westroxbury.ma.boston.comcast.net [6
    9.139.221.226]
    5 15 ms 21 ms 12 ms be-20-ar01.needham.ma.boston.comcast.net [68.85.
    106.21]
    6 19 ms 18 ms 17 ms 68.86.166.165
    7 16 ms 18 ms 20 ms te-0-1-0-2-pe04.ashburn.va.ibone.comcast.net [68
    .86.84.242]
    8 18 ms 17 ms 18 ms be7922.ccr21.jfk10.atlas.cogentco.com [154.54.13
    .161]
    9 23 ms 19 ms 18 ms be2058.mpd21.jfk02.atlas.cogentco.com [154.54.46
    .69]
    10 55 ms 24 ms 26 ms be2095.ccr21.bos01.atlas.cogentco.com [154.54.30
    .38]
    11 35 ms 45 ms 27 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    12 47 ms 102 ms 648 ms 38.111.40.114
    13 23 ms 25 ms 23 ms neverwinter.fr [208.95.185.61]

    Trace complete.
    Bammer, Branch leader of NOR
    You can cantact me: Bammer@newoutriders.org for more info
    newoutriders.org/join

  • tacc666tacc666 Member Posts: 11 Arc User
    edited September 2014
    Hi,

    Just so you know. I have Uninstaled/reinstaled/updated multiple browsers, flash,java, the game... in the end i reinstaled my OS)win 8.1 and nothing works. Now i submitted a ticket... and am waiting for response. As soon as i hear from them i will let you know.

    Best regards
  • UnknownUnknown
    edited September 2014
    This content has been removed.
  • phineasjphineasj Member Posts: 16 Arc User
    edited September 2014
    magenubbie wrote: »
    Sorry. The lack of capitals in my post probably got you confused. My apologies. I meant the latest Flash player updates. That's not a part of the game updates, but causes a lot of issues when not fully up-to-date.

    I have updated and or re-installed everything short of OS. All other games on my machine run and play as they should, only neverwinter. I also can't get all the way into the gateway, I can login, and next screen stay blank.
    Bammer, Branch leader of NOR
    You can cantact me: Bammer@newoutriders.org for more info
    newoutriders.org/join

  • tacc666tacc666 Member Posts: 11 Arc User
    edited September 2014
    Hello,

    Just to give an update. I am giving the Nw staff the information they require no solution yet
  • tacc666tacc666 Member Posts: 11 Arc User
    edited September 2014
    So, 9 days have passed... The tech support is schraching theyr heads. People have no clue what so ever is causing this proble. What can i say uninstall and goodbye Nw. :(
  • zajebibrezajebibre Member, Neverwinter Beta Users Posts: 7 Arc User
    edited September 2014
    Huh, about 2 hours ago I've got DC, and since than im unable to connect. Im using EU2 proxy. Does anyone else having this problem?
  • kolo7kol9kolo7kol9 Member Posts: 5 Arc User
    edited September 2014
    I'm from Germany and it seems that many people have this Problem. Me myself can not join the Game or the Gateway.
  • demonmongerdemonmonger Member, NW M9 Playtest Posts: 3,350 Arc User
    edited September 2014
    safe mode try it
    [SIGPIC][/SIGPIC]
    I hate paying taxes! Why must I pay thousands of dollars in taxes when everything I buy is taxed anyways!
  • haerolacadaehaerolacadae Member Posts: 0 Arc User
    edited September 2014
    Safe Mode fails.
  • tacc666tacc666 Member Posts: 11 Arc User
    edited September 2014
    Hello,

    I'm back! :) I have been working on the "javascript" problem. Seems it's got something to do with my local network...

    I have a router (linksys E1200) connected on my modem... and from there on the connection goes on a switch(some asus switch). On that switch I have 2 computers that me and my girl use for Nw. If i connect each of those computers to the modem directly, i can start the game loader. Once i'we got my loader opened, i can do the same with the other PC and recconect both PCs on my router-switch. I'm still not sure, if its the router or the switch thats causing the error. Will do a firmware upgrade on my router till the end of the week.

    If any of you guys have routers or switches between your modem-pc, try to connect your pc directly on the modem and let me know. And pleas type which router/switch you have.

    thanks

    Best regards

    Best regards
  • gulxgilamarthgulxgilamarth Member Posts: 21 Arc User
    edited September 2014
    Been having several related error's over the last few days. Not using WiFi and traceroute etc checks out fine. Last night it went from rubberbanding, dc'n, etc to finally the play button not even turning on. Also no switch.

    Just but it on hold till this mornin's patch to see if that'd help. So far so good as the patching progress now seems to be working with hopes of the play button following.

    Anyone else having better luck so far?
  • tacc666tacc666 Member Posts: 11 Arc User
    edited September 2014
    Hi,

    Although I have upgraded my router firmware and changed my switch, the problem still persisted. Right now i have tried flushing my dns, and for now that helped. I can start the game loader on both computers.

    You can try flushing your DNS to help with connection issues.

    1) Press the Windows Key + R

    Should bring up Run window.

    2) Type in "cmd" and press Enter

    A black command prompt window should appear.

    3) Type in "ipconfig /flushdns" and press Enter.

    hope this helps

    Best regards
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