Failed system specs check?

soldeadeye · August 2014

For some reason i can't access the Tech Support forums so i thought here would be a good place to post this.

When i launch Neverwinter it says:

"It has been detected that your computer configuration may not be able to run this application.

Your computer appears to be using an unsupported video card. This application may run poorly or not at all.

Do you wish to attempt to run the application anyways?
Yes, with lowered settings
Yes, with default settings"

and when i actually do try playing with either settings the resolution is never right even if i change it manually and the aspect ratio and resolution always reset itself when i start the game up again. Graphic settings will randomly change or reset without me messing with them. I'm not really sure what is going on.

My video card is an AMD Radeon HD 6790 and has no problem running any other games i play. Why am i getting this message and is there any way to fix it?

charononus · August 2014

What OS are you running? Is your video card driver up to date? Is your copy of windows up to date? I have a feeling this is either something is wrong with your card, or more likely something is wrong with your software configuration.

soldeadeye · August 2014

Windows 7 Professional 64bit and yes i check for video card driver and windows updates weekly. My card isn't even a year old and like i said it only gives me problems with Neverwinter. If it was my card you think it would affect all games and not just 1 game? I've tried uninstalling Neverwinter and deleting all directories having anything to do with it and i still get this error when i launch the game.

charononus · August 2014

soldeadeye wrote: »

Windows 7 Professional 64bit and yes i check for video card driver and windows updates weekly. My card isn't even a year old and like i said it only gives me problems with Neverwinter. If it was my card you think it would affect all games and not just 1 game? I've tried uninstalling Neverwinter and deleting all directories having anything to do with it and i still get this error when i launch the game.

Yeah I don't consider a bad card to be a high probability that it's a bad card. Do you use any of this software? http://nw-forum.perfectworld.com/showthread.php?164181-Known-software-conflicts

soldeadeye · August 2014

I have Teamviewer and Mumble installed but rarely use them. I must use MSI Afterburner for my video card for the fan curve setting as my driver settings don't manage my fan speed very well (i also have the MSI Afterburner Overlay disabled which i know is what causes the majority of issues with video games). I don't use Display Fusion or have it installed.

soldeadeye · August 2014

Anyone else have any suggestions? Didn't know if charonous fell asleep or not :P

Unknown · August 2014

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hustin1 · August 2014

soldeadeye wrote: »

For some reason i can't access the Tech Support forums so i thought here would be a good place to post this.

When i launch Neverwinter it says:

"It has been detected that your computer configuration may not be able to run this application.

Your computer appears to be using an unsupported video card. This application may run poorly or not at all.

Do you wish to attempt to run the application anyways?
Yes, with lowered settings
Yes, with default settings"

and when i actually do try playing with either settings the resolution is never right even if i change it manually and the aspect ratio and resolution always reset itself when i start the game up again. Graphic settings will randomly change or reset without me messing with them. I'm not really sure what is going on.

My video card is an AMD Radeon HD 6790 and has no problem running any other games i play. Why am i getting this message and is there any way to fix it?

I'd be very happy if they'd remove the nag checks. I play Neverwinter on a laptop running Windows 2000 SP4. The OS is upgraded with patches I made myself and has all of the API calls that Neverwinter needs. The video card is an NVidia FX 3600M and performs just fine. I do not need the Neverwinter client to nag me every 30 days about my system setup. I know what I'm doing!

Unknown · August 2014

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hustin1 · August 2014

One of these days I'm going to go to Cafepress and make myself a hat. I'm not sure what I'll put on it, maybe something like "OUT DX, AL"

Ah, the good old days of doing VGA on bare metal.

(and they're not that old to me...those were luxurious times!)

Unknown · August 2014

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charononus · August 2014

hustin1 wrote: »

I'd be very happy if they'd remove the nag checks. I play Neverwinter on a laptop running Windows 2000 SP4. The OS is upgraded with patches I made myself and has all of the API calls that Neverwinter needs. The video card is an NVidia FX 3600M and performs just fine. I do not need the Neverwinter client to nag me every 30 days about my system setup. I know what I'm doing!

Out of curiosity, why do that? It seems like it would take a lot of work to get that done and there are very cheap new and used systems that could run Neverwinter, is there a reason for it, or is it a because I can thing?

hustin1 · August 2014

I like the fact that the OS is stable and light, and most importantly, doesn't get in the way. I have to use Win7 at work and I can't stand how they dumbed it down and added all manner of extra steps to do something. And, there's no small amount of inertia at work: 2k is simply familiar to me and does what I want.

charononus · August 2014

hustin1 wrote: »

I like the fact that the OS is stable and light, and most importantly, doesn't get in the way. I have to use Win7 at work and I can't stand how they dumbed it down and added all manner of extra steps to do something. And, there's no small amount of inertia at work: 2k is simply familiar to me and does what I want.

Makes sense, same reasons a lot of people run linux then.

Unknown · August 2014

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hustin1 · August 2014

magenubbie wrote: »

At least 50% because I can. It's the eternal question: Does the possibiliy exists that something is possible. It's the leading question every decent scientist gets up in the morning.

Well, I was a Physics major...

query523 · August 2014

soldeadeye wrote: »

Windows 7 Professional 64bit and yes i check for video card driver and windows updates weekly. My card isn't even a year old and like i said it only gives me problems with Neverwinter. If it was my card you think it would affect all games and not just 1 game? I've tried uninstalling Neverwinter and deleting all directories having anything to do with it and i still get this error when i launch the game.

Likely this is your problem. Newer equipment. They are pretty bad at keeping up with hardware. I have to disable 1/2 my cores to make preview work.

charononus · August 2014

magenubbie wrote: »

At least 50% because I can. It's the eternal question: Does the possibility exists that X is possible? If so, prove it. If not, prove that. It's the leading question and the reason every decent scientist gets up in the morning.
And he made something works.

Oh I've done plenty of because I can things. I'm just always fascinated by other peoples reasons for doing things. People are interesting in that respect.

Unknown · August 2014

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hustin1 · August 2014

I enjoy it more, though finding a gig where I'm granted some leeway to be creative in problem-solving can be a challenge. I find that I have to really dazzle people before they decide to treat me as something more than a drone, but it's doable. It's also a lot easier to find work in software!

Unknown · August 2014

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soldeadeye · August 2014

magenubbie wrote: »

The only thing I can think of to do, is get rid of your video drivers and additional software, reboot, reinstall with no extras and additional software aka drivers only and everything at default. Then try again. When that works, add 1 piece of optional stuff, mods and the like at the time and test. You should be able to locate the conflicting software or setting.

As a final suggestion, seeing that Afterburner could be a potential issue even without overlay active, see if you can use Speedfan instead to manage your fan if that's all you need AB for.
But unless you're overclocking, the default options from your GPU drivers should be sufficient to keep your GPU cooled. If it's not and you're not overclocking, you may have an other issue all together. Speedfan can help you with that as well, as it can monitor all temperature sensors on both your motherboard and GPU. Your GPU should be fine as long as it doesn't approach or go over 100C. Normal idle GPU temperatures are between 35-50C depending on model and version.

I've tried using Speedfan but you can't set a custom fan curve like you can with MSI AB. All i seen you can set is to leave the fan at a certain % which i don't like doing. All my GPU temps are fine. I've also tried running Neverwinter without AB running and i still get the failed system specs check.

hustin1 · August 2014

magenubbie wrote: »

Sure. And it pays quite well if you speak the right languages. A few languages even grant you a lifetime job if you so desire. No questions asked. But for some strange reason it wouldn't surprise me one bit if you were fluent in the most important ones. Or the most interesting ones xD

Ada and Java wouldn't be in that list would they?

Not COBOL, though. I. Can't. Do. It.

soldeadeye · August 2014

Okay can we get back on track please. I didn't make this thread so we can all discuss what jobs we have and what languages we speak. Still having this issue

soldeadeye · August 2014

query523 wrote: »

Likely this is your problem. Newer equipment. They are pretty bad at keeping up with hardware. I have to disable 1/2 my cores to make preview work.

If this is the case then that is really sad on PWE's part. I can play classic 90's games like Doom, Duke Nukem 3D and such and has no problem recognizing any of my hardware but a game that's barely a year old has a problem? SMDH

query523 · August 2014

soldeadeye wrote: »

If this is the case then that is really sad on PWE's part. I can play classic 90's games like Doom, Duke Nukem 3D and such and has no problem recognizing any of my hardware but a game that's barely a year old has a problem? SMDH

there is a whole thread in bug report from core8 users trying to reconfigure to use preview. Look it up. Fortunately my board's architecture allow me to double feed 4 rahther than totally disabling the other 4. Still had to drop graphics settings and I am using 2 cards on XFire.

soldeadeye · August 2014

query523 wrote: »

there is a whole thread in bug report from core8 users trying to reconfigure to use preview. Look it up. Fortunately my board's architecture allow me to double feed 4 rahther than totally disabling the other 4. Still had to drop graphics settings and I am using 2 cards on XFire.

That's just insane. PWE what are you guys doing, going backwards instead of forwards? Anyone else have any suggestions?

Failed system specs check?

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