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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Account hacked

bobbyjackabbottbobbyjackabbott Member Posts: 4 Arc User
edited July 2014 in General Discussion (PC)
My account was hacked last night and the customer support page will not come up. Is there anywhere else I can go to report my account hacked?
Post edited by bobbyjackabbott on

Comments

  • iambecks1iambecks1 Member Posts: 4,044 Arc User
    edited July 2014
    You need to log in using arc. https://support.arcgames.com/
    YourSecretsAreOurSecrets.gif
  • UnknownUnknown
    edited July 2014
    This content has been removed.
  • hamletswordshamletswords Member, Neverwinter Beta Users Posts: 1,320 Bounty Hunter
    edited July 2014
    Guess that AD wasn't cheaper from that website after all....
    My Harem: Dawn HR, Erin CW, Piper TR, Zoe GWF
  • bobbyjackabbottbobbyjackabbott Member Posts: 4 Arc User
    edited July 2014
    The customer support website for arc keeps failing to load. I will try the email. Thank you beck and nubbie.

    To you hamlet, No, I never went to another website to buy any gold or diamonds. The only thing different I have done is use the Neverwinter Gateway from my laptop last night. It sent me a validation code for the new computer and I sent it. This morning, when I logged into NW, all my zen and diamonds where taken within 10 minutes of me logging into Gateway.
  • UnknownUnknown
    edited July 2014
    This content has been removed.
  • rashylewizzrashylewizz Member Posts: 4,265 Bounty Hunter
    edited July 2014
    Probably bought too much AD in a single purchase
  • zolimoszolimos Member Posts: 119 Arc User
    edited July 2014
    It might take a little while, but they will take care of you. The same thing happened to me a few weeks ago. One of my 3 accounts (for my kids and I) was hacked. No strange activity or questionable behavior, but they (hackers) got in and stripped everything. Support was responsive and very helpful. We only ended up losing a few unique items that could not be restored.

    Don't despair. If you are not at fault, I'm confident they will get you back on your feet.
  • ironzerg79ironzerg79 Member, Neverwinter Moderator, NW M9 Playtest Posts: 4,942 Arc User
    edited July 2014
    hamletswords wrote: »
    Guess that AD wasn't cheaper from that website after all....

    And guess what. The same guys now have all his credit card information, too :)
    "Meanwhile in the moderator's lounge..."
    i7TZDZK.gif?1
  • doriangreighdoriangreigh Member, NW M9 Playtest Posts: 707 Arc User
    edited July 2014
    zolimos wrote: »
    It might take a little while, but they will take care of you. The same thing happened to me a few weeks ago. One of my 3 accounts (for my kids and I) was hacked. No strange activity or questionable behavior, but they (hackers) got in and stripped everything. Support was responsive and very helpful. We only ended up losing a few unique items that could not be restored.

    Don't despair. If you are not at fault, I'm confident they will get you back on your feet.

    There is a procedure and resolution to this, not guaranteed but it worked for me ... just follow up once you get support pages or emails working. The resolution may take some time but well worth it in light of how much time you may have invested that has been lost due to thieving individuals. Be patient but I agree with the quoted poster, they will resolve your issue if you follow their instructions.
  • rashylewizzrashylewizz Member Posts: 4,265 Bounty Hunter
    edited July 2014
    ironzerg79 wrote: »
    And guess what. The same guys now have all his credit card information, too :)

    Should've used paypal
  • sexwax45sexwax45 Member Posts: 0 Arc User
    edited July 2014
    I had the same issue below is the info i got back from support if you include this it should save you from waiting a few days to hear back. Good Luck oh and make sure if you got any auctions or anything in your mail box you move it or it will be deleted.

    << removed personal communication >>
  • UnknownUnknown
    edited July 2014
    This content has been removed.
  • frishterfrishter Member Posts: 3,522 Arc User
    edited July 2014
    Oh look people making assumptions about the OP when they don't know what they're talking about. The fact is the OP got hacked and so is a victim. If you don't know the extra details then don't be judgemental. No matter how safe you are, you are never hackproof.
  • melodywhrmelodywhr Member Posts: 4,220 Arc User
    edited July 2014
    since this is a support issue, additional commentary is not necessary. the OP's question was answered, although i would like to add that if you are emailing support, you want to do so from your registered email address.


    we are closing this thread. OP if you have further questions concerning this issue, please PM someone from the community team. bear in mind that at the forum level, we cannot provide answers to support issues.

    thank you. :]
This discussion has been closed.