test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Neverwinter Discussion › Bug Reports (PC)

Launcher will not load

rick4003rick4003 Member, NW M9 Playtest Posts: 30 Arc User
edited April 2015 in Bug Reports (PC)
Last night after a launcher patch attempt I was no longer able to access neverwinter or star trek online. I get the error.

Insufficient Permissions

The launcher was unable to write to directory g:/program files/steam/steamapps/common/champions online/live

If problems persist, please contact Technical support.

I do not have champions online installed or a G drive. STO was steam, neverwinter was a stand alone client. I have tried reinstalling both. Neverwinter to a new directory though arc. I submitted a ticket but was hoping someone else has seen this.
Post edited by rick4003 on

Comments

  • rick4003rick4003 Member, NW M9 Playtest Posts: 30 Arc User
    edited June 2014
    An idea came to me as I was writing the post and I got it figured out. I must have had once installed Champions prior to a HDD crash 6 months ago. Patcher must have been looking at a bad registry entry. I installed Champions online to rewrite the registry entries and both games now work.
  • lstsprtlstsprt Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users Posts: 1 Arc User
    edited March 2015
    rick4003 wrote: »
    An idea came to me as I was writing the post and I got it figured out. I must have had once installed Champions prior to a HDD crash 6 months ago. Patcher must have been looking at a bad registry entry. I installed Champions online to rewrite the registry entries and both games now work.

    Can agree this did fix the problem.
  • killiga0killiga0 Member Posts: 1 Arc User
    edited April 2015
    rick4003 wrote: »
    An idea came to me as I was writing the post and I got it figured out. I must have had once installed Champions prior to a HDD crash 6 months ago. Patcher must have been looking at a bad registry entry. I installed Champions online to rewrite the registry entries and both games now work.

    Hi , i'v been having the same problem with neverwinter but i dont understand hoe to reinstall while rewriting the registry ... could you explain abit please. thank you
Sign In or Register to comment.