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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

There was an error loading the login page

ferretofdeathferretofdeath Member Posts: 9 Arc User
edited May 2014 in Bug Reports (PC)
This is getting ridiculous. I haven't been able to login for hours. Same thing last night.

"There was an error loading the login page. Please restart the launcher and try again.

Error -118 when loading url /launcher_login"

Last night it was terrible lag, getting disconnected from the server, then "Trying to update the launcher. Please be patient. Tried connecting 4,5,6... times", then another error about not being able to connect to the account server. Tonight it gets to the "Logging in, please wait" spinny thing, then gives the error at the top of this post. This has been going on for hours.

This is a big deal. I would expect to see an official post from Tech Support about this when players can't even get into the game.
Post edited by ferretofdeath on

Comments

  • yabanjin62yabanjin62 Member, Neverwinter Beta Users Posts: 3 Arc User
    edited May 2014
    I am encountering the exact same issues. Restarted the client multiple times. restarted my pc twice, restarted my router, flushed the dns cache, uninstalled the game, reinstalled via Steam, same issues are persisting.
  • yabanjin62yabanjin62 Member, Neverwinter Beta Users Posts: 3 Arc User
    edited May 2014
    Screenshots:
    NWO_Launcher1.PNG
    NWO_Launcher2.PNG
    NWO_Launcher3.PNG
  • eldartheldarth Member Posts: 4,494 Arc User
    edited May 2014
    I had similar launching issues after a crash.

    CrypticError process seemed to screw up my networking, I couldn't even browse the web.

    As soon as I killed CrypticError process, networking recovered and I was able to get into launcher and game.
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  • compasscompass Member Posts: 1 Arc User
    edited May 2014
    I was unable to log in to Neverwinter after multiple tries even though I could log into Arc with no problems and was able to use the Internet just fine for other things. What worked for me to fix this was to reboot (turn off and then back on again) both my router and my DSL modem. I guess resetting my connection with the ISP did the trick. I've had cases in the past where I could not get to certain network places but could get to everywhere else I tried that were fixed by doing this.
  • twoedge1twoedge1 Member, NW M9 Playtest Posts: 79 Arc User
    edited May 2014
    yabanjin62 wrote: »
    Screenshots:
    NWO_Launcher1.PNG
    NWO_Launcher2.PNG
    NWO_Launcher3.PNG

    This is the exact same behavior I'm seeing with the launcher as well. This started happening late yesterday. I've tried some things mentioned in this thread but haven't had any luck.
  • kagu1865kagu1865 Member, Neverwinter Beta Users Posts: 2 Arc User
    edited May 2014
    I am having the same problem. It started last night and continues today. Has anyone seen anything on this?
  • ferretofdeathferretofdeath Member Posts: 9 Arc User
    edited May 2014
    I opened a ticket at https://support.arcgames.com, but I've received no response. I highly recommend the rest of you do as well. Without enough traction they will not see this as a priority.

    Googling these issues, it looks like this is a consistently recurring problem with many Perfectworld games. Maybe they don't do everything they can/should when moving or changing server IPs, etc and old route data hangs around. I dunno.
  • twoedge1twoedge1 Member, NW M9 Playtest Posts: 79 Arc User
    edited May 2014
    ferretofdeath wrote: »
    Googling these issues, it looks like this is a consistently recurring problem with many Perfectworld games. Maybe they don't do everything they can/should when moving or changing server IPs, etc and old route data hangs around. I dunno.

    It sure is frustrating. looking at where it's failing in trace route for me I'm not sure if there is anything they can do. It doesn't seem to be able to reach the patch server, it stops after ae9-0.DFW9-BB-RTR1.verizon-gni.net..

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  • ardeolardeol Member Posts: 3 Arc User
    edited May 2014
    I wonder... are all of us here using Verizon? It could be that the Verizon issue from last year is back from the grave.
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  • kagu1865kagu1865 Member, Neverwinter Beta Users Posts: 2 Arc User
    edited May 2014
    I am using Verizon as well. What was the issue last year? I only starting playing at the beginning of this year.
  • twoedge1twoedge1 Member, NW M9 Playtest Posts: 79 Arc User
    edited May 2014
    I was able to log into Neverwinter today around 5:00pm CST. I didn't change anything or 'do' anything, it just started working again.
  • valcontar73valcontar73 Member Posts: 337 Arc User
    edited May 2014
    Still can NOT connect.

    I can do a ping to "patchserver.crypticstudios.com" but the launcher still get the same error: "Error -2 when loading url /launcher_login"
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