test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Neverwinter Discussion › General Discussion (PC)

I've been hacked

dairafoxdairafox Member Posts: 5 Arc User
edited March 2014 in General Discussion (PC)
Hi everybody, today (3 or 4 hours ago) my account has been hacked in some sort of way that I don't know. I want to say that I'm the kind of guy that ALWAYS is taking care of my account's security, and I've never had an issue in any other game of this type because I'm really really careful with them, however it happened and lost about 300-400 bucks I had in gear and stuff for selling, like my 3 Thayan Books of the Dead that was saving for sell when the Unearthed box expires (at 4 mil each, that would be 12 mil AD worth).
I haven't downloaded any suspicious software or surfed unwanted websites. Actually I used to just login to facebook and open up NW client, that's it, nothing else done with my computer.
I'm totally disencouraged to play now, there's no point on keep on playing this, and thinking about the money spent here, wasted this way, makes me really sad.
I hope Cryptic would help me in any way, however I really doubt they can get anything back.
Thanks for reading, farewell.
Post edited by dairafox on

Comments

  • orangefireeorangefiree Member, NW M9 Playtest Posts: 1,148 Arc User
    edited March 2014
    Contact support, I've heard they can rollback your account to before you got hacked. It will take a few days, but from what I hear they usually do respond at some point.
    Neverwinter players are stubborn things....until you strip them down to bone. (Cursed players, my flowers, MINE!) Oh how I plotted their demise.
  • dairafoxdairafox Member Posts: 5 Arc User
    edited March 2014
    I already submit a support ticket with all the issue, date and time this occurred. Also did a whole scan in my computer with my antivirus and anti-malware software, and nothing popped up, so I changed all of my passwords from this and all other games accounts.
  • orangefireeorangefiree Member, NW M9 Playtest Posts: 1,148 Arc User
    edited March 2014
    dairafox wrote: »
    I already submit a support ticket with all the issue, date and time this occurred. Also did a whole scan in my computer with my antivirus and anti-malware software, and nothing popped up, so I changed all of my passwords from this and all other games accounts.


    All you can do is wait for a response. It will take a few days and the fix involve rolling back your account, but they will get it done. At least from what I've heard, luckily it has never happened to me.
    Neverwinter players are stubborn things....until you strip them down to bone. (Cursed players, my flowers, MINE!) Oh how I plotted their demise.
  • dairafoxdairafox Member Posts: 5 Arc User
    edited March 2014
    orangefiree wrote: »
    All you can do is wait for a response. It will take a few days and the fix involve rolling back your account, but they will get it done. At least from what I've heard, luckily it has never happened to me.

    Looking forward for the response, hope they can rollback my account, that would really help to recover all my stuff.

    My sincere thanks for your concern.
  • dairafoxdairafox Member Posts: 5 Arc User
    edited March 2014
    Btw, there's something I want to add. They somehow bypassed the Account Guard system, because there's no recent activity on my e-mail account, so the code providing account access never arrived. Means they skipped the code request for new computers and went directly to my characters.
  • lewstelamon01lewstelamon01 Member Posts: 7,415 Arc User
    edited March 2014
    Unfortunately, you'll have to wait for your response from CS for this matter. Sorry that this happened to you, but this isn't a topic for discussion on the forums as account matters are a confidential matter between you and support.
    ROLL TIDE ROLL

    Great Weapon Fighter: Because when is today not a good day to die?

    PC and PS4 player. Proud Guildmaster for PS4 Team Fencebane. Rank 5 Officer for PC Team Fencebane. Visit us at http://fencebane.shivtr.com
This discussion has been closed.