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Forums > Home› Neverwinter Discussion › General Discussion (PC)

My friend got hacked and we don't know what to do!

yoshio84yoshio84 Member Posts: 6 Arc User
edited December 2013 in General Discussion (PC)
My friend (<Name Removed>) got hacked yesterday and want to submit a ticket, but we don't know were to post this. He lost all AD, gold, some items (a Greater Vorpal, for example). What we can do to help and recover the items?
Post edited by yoshio84 on

Comments

  • xellizxelliz Member Posts: 955 Arc User
    edited December 2013
    The first place I would think would be under help in game. I don't know if there is a topic for this on the forums or not.
    Foundry - Fight Club? (nw-dluqbofu7)
    - JailBreak (in development)
  • ljz6ljz6 Member Posts: 74
    edited December 2013
    https://support.perfectworld.com/app/home


    Submit a ticket to support, that's the best you can do to try and resolve this issue.
  • yoshio84yoshio84 Member Posts: 6 Arc User
    edited December 2013
    Ty. I will try.
  • mikabella2mikabella2 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited December 2013
    My boyfriend was also hacked the other day, we've sent in a support ticket but well... we dont have high hopes =/
    | Guild: Novus Ordo|
  • imsmithyimsmithy Member Posts: 1,378 Arc User
    edited December 2013
    Tell him to get in touch with support , I doubt they will discuss your friends account with you , they will probably reply with a bunch of questions for him to answer then they will take a look at his account activity and see what has gone on , as others have said though there isn't much anybody on the forum can do to help him.
  • tang56tang56 Member, Neverwinter Beta Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild Users Posts: 0 Arc User
    edited December 2013
    From what I've heard about the response to hacking, that is to say, none, literally none of the people I know in-game who were hacked got their stuff back...they've now, unsurprisingly, quit. Some were big spenders too (in the region of over 5 digit zen purchases in one go). I wish you all the best of luck.

    I presume that you've already changed your game password and email password? Probably best to check your deleted emails folder too, since getting access to a PWE account requires their account guard code which is sent via email.
    RIP Neverwinter 26/06/2014
  • ambisinisterrambisinisterr Member, Neverwinter Moderator Posts: 10,462 Community Moderator
    edited December 2013
    Hey there,

    As others have said you must contact support. These types of issues can not be solved on the forums.

    And make sure you first scan your computer(s) for any malware or viruses and then change your password.

    Sorry that I can not be of more help and best of luck.
This discussion has been closed.