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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Maybe I'm blind, where's my Feywild Pack?

lotoranlotoran Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 9 Arc User
edited August 2013 in General Discussion (PC)
So, I bought the Feywild Starter Pack and my friend bought the Knight of the Feywild pack. Neither of us can find out packs anywhere. In the FAQs it says the KotF pack comes in the mail and my FS Pack I get from the Rewards Claims Agent. I've checked both my mail and the Agent I can't find anything. Everything in the rewards claim agent says I need to buy the pack before I can claim the items. :(
Before anyone asks, no I have not claimed anything from the pack on any character yet and yes I double checked my purchase history to make sure I actually did buy it and it was completed. Also, yes I am waaaaay past the tutorial. :p
Post edited by lotoran on

Comments

  • bioshrikebioshrike Member, NW M9 Playtest Posts: 4,729 Arc User
    edited August 2013
    If nothing shows up in the Zen store, rewards claim agent (across from gt Knox), or in your in-game mail, then file a ticket as the pack wasn't applied to your account.
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  • lotoranlotoran Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 9 Arc User
    edited August 2013
    Have they fixed the ticket system yet? Oh I hope so. :p
  • ladynightroadladynightroad Member, Neverwinter Knight of the Feywild Users Posts: 0 Arc User
    edited August 2013
    You are not the only one I submitted a ticket and they closed it on me saying whats already said in the forums about doing the rags to riches quest and stuff and I have still not gotten mine I submitted another one hopefully they fix this...without closing yet another ticket on me
  • ranncoreranncore Member, Moderators, Neverwinter Beta Users, Neverwinter Knight of the Feywild Users Posts: 2,508
    edited August 2013
    File a ticket under the billing/accounting section, as you have paid for something that was not rendered. Pretty odd coincidence that neither you or your friend were given the pack.

    My brother and I both bought ours and his wasn't received. Fortunately we both were checking out the preview shard, and the ticket he submitted was resolved before the x-pack hit the live server (a matter of a few days).

    So, another issue of reported malfunctions that made it through preview to live, but at least I can assure you that the billing department is quick to amend these mistakes.
  • samntha1703samntha1703 Member Posts: 1 Arc User
    edited August 2013
    I am payed at 2013-08-09 but it is not here.
    The support is not responding.
    For 50 € that is sad.

    Please Help
  • vvergvverg Member, NW M9 Playtest Posts: 199 Arc User
    edited August 2013
    samntha1703 wrote: »
    I am payed at 2013-08-09 but it is not here.
    The support is not responding.
    For 50 € that is sad.

    Please Help

    That's strange, I got a reply within 24 hours and they manually applied it on my account.
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  • ambisinisterrambisinisterr Member, Neverwinter Moderator Posts: 10,462 Community Moderator
    edited August 2013
    samntha1703 wrote: »
    I am payed at 2013-08-09 but it is not here.
    The support is not responding.
    For 50 € that is sad.

    Please Help

    If you filed it within the last day or so expect a slower response.

    There are a lot of tickets which get submitted after big updates and the weekends are a slow time for responses even at the best of times. :(
  • franzautfranzaut Member Posts: 1 Arc User
    edited August 2013
    ambisinisterr wrote: »
    If you filed it within the last day or so expect a slower response.

    There are a lot of tickets which get submitted after big updates and the weekends are a slow time for responses even at the best of times. :(

    Over 24 Hours. Support is still not answered.
    Something is a cheek. How to deal with paying customers.
  • ellarawielellarawiel Member, Neverwinter Knight of the Feywild Users Posts: 5 Arc User
    edited August 2013
    The same thing happened to me. After sending in a ticket, I had the pack within a couple of hours.
  • heavydee1989heavydee1989 Member Posts: 1 Arc User
    edited August 2013
    I've had the same thing, posted my ticket over 30 hrs ago, no response =/
This discussion has been closed.