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What is the Arc Client?
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A Brief Survey on our Communications
dezstravus
Member Posts: 2 Arc User
Hey All,
We're running a quick survey to get your feedback on our communications.
If you have a moment, please take the time to fill it out. There's only four questions, and they are all multiple choice.
https://www.surveymonkey.com/s/7ZQ9PMX
Thank you in advance for providing us with your valuable feedback!
We're running a quick survey to get your feedback on our communications.
If you have a moment, please take the time to fill it out. There's only four questions, and they are all multiple choice.
https://www.surveymonkey.com/s/7ZQ9PMX
Thank you in advance for providing us with your valuable feedback!
Post edited by dezstravus on
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Comments
Need to improve it's handling of:
bots spam grouping tools spam bots
What Class Are You?
As entertaining that may be, I expect the results will be for Cryptic's eyes only. Obviously.
Other companies publish the results of their surveys, but I imagine their results may not be as embarassing as PWE's.
I want this class in NW.
Hahaha, let's just assume they WON'T show this publicly, which simply verifies what you already assume about the results hahaha.
Wehn the BoP ideas was introduced for the first time back in june, they shelved it and said "see we listened" - but what do we have now?
THey said now about the TR nerf (which was partially rescinded), "see we listen" -- but i fully expect them to bring back another nerf to TR.
ANd also now, all the major game changes and nerfs, being release to test 3 days before they hit live, shows that they dont want plalyer feedback about that. THose changes will be on live.
Nailed it
Your communication sucks. We want more classes, real bosses in the Foundry such as DRAGONS, and the Drow race you were supposed to release a nearly month ago would also be nice too. Too late now though, you won't be getting anymore of my money. Be glad you got eighty bucks for your stupid game with only four classes, and a broken, rigged, severely limited UGC system.
Ya right they would never ever do that. Whats the point nothing will change from the poll.
Needs improviment should of had a lower option "fail" on most of them
http://nw-forum.perfectworld.com/showthread.php?441021-The-incompetent-support-personels
http://nw-forum.perfectworld.com/showthread.php?445231-Please-improve-your-Customer-Service
http://nw-forum.perfectworld.com/showthread.php?433401-What-do-we-need-to-do-to-actually-get-our-tickets-answered-and-receive-help
http://nw-forum.perfectworld.com/showthread.php?437971-Is-this-what-passes-for-Customer-Service-in-PW
http://nw-forum.perfectworld.com/showthread.php?433141-Worst-ticketingservice-in-the-history-of-MMO-gaming
None of them being bar charts (let alone based on quantitative data), but nice try...
A city to protect
innocents to save
"Why?" They ask "they hate you"
We're heroes it's what we do.
*patiently waiting on Paragon City*
If someone could just find the forum posts praising their customer support/communication, I'd gladly make a bar graph for everyone. Right now, it would just be a pie chart with a big solid red circle reading "Unsatisfied."
Anyway, my point is, if we aren't allowed to complain about it on the forums, I doubt they'll release feedback about themselves that is of course going to be overwhelmingly negative.
Except the entirety of your post is based on supposition, the forums are rarely a place to gain an accurate viewpoint of the playerbase... they are generally full of individuals who's own personal expectations haven't been met. I'd bet quite a lot of money that the majority of the respondees aren't actually going to answer the actual questions asked, but merely use it as a vehicle to vent their frustrations and pet peeves.
A city to protect
innocents to save
"Why?" They ask "they hate you"
We're heroes it's what we do.
*patiently waiting on Paragon City*
When you find these individuals who aren't dissatisfied with the state of the game, and lack of communication, please, refer them to me, so that I may compile more useful data that isn't based on supposition. I'd love to make a bar graph this evening, nothing is more fun than making bar graphs to appease the masses on a forum about a game you no longer play. The thing is, I need data for that. After scouring the boards, all the data I could find was a lot of negative posts about customer support in The Lower Depths. Can you honestly give me an example of good communication from the devs or customer support? I can assure you, they've done nothing in my experience but heavily moderate the posts containing good feedback and suggestions that could have made a big difference in overall customer satisfaction, and reply to customer support tickets with automated responses that have nothing to do with the actual tickets.
He must be referring to all those bots in Protector's Enclave and the PVP arena.
The foundry area does pretty well, and they do post a very rare actual post here and there. But if you look at the majority of their communications its empty 1 liners mostly from the community manager just to try and make it look like they are staying in contact.
I do find it rather amusing that about a week before the survey suddenly a load of posts were responded to with those empty 1 liners, perhaps to try and coax a better response to that question lol.
The reason? Using "profane" words like "child" and "jungle".
glassdoor.com - Cryptic Studios Review
Even if they would provide them, they'd be moderated like comments on forums. There's simply no way of getting a notoric liar to tell the truth.
an unhappy customer is far more likely to share their experience with others than a happy customer. any consumer analyst would agree. and you don't have to go far to find happy customers. they're all playing and grinding while you're posting on the forums.