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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

FATAL Error: Won't get past Cryptic LOGO

fireyquestfireyquest Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 12 Arc User
edited August 2013 in Bug Reports (PC)
Please HELP! Love this game and can't get on to play. I keep getting to the Cryptic Logo and then the game stalls there for a bit and then crashes out. Gives me the following message: Fatal Error: Unable to initialize on-demand patching and connect to Patch Server: The connection was idle for too long.

How do I fix this?
Post edited by fireyquest on

Comments

  • ambisinisterrambisinisterr Member, Neverwinter Moderator Posts: 10,462 Community Moderator
    edited August 2013
    Try disabling "On Demand Patching" in the Launcher Options.
  • versh777versh777 Member Posts: 2 Arc User
    edited August 2013
    I have this exact same problem. I was away for a week and when I came back on Saturday, I started getting this error. I have tried everything from rebooting my PC, restarting my network, reinstalling the game, disabling on-demand patching in the launcher, launching in safe mode, disabling firewall and virus scanning. All results in the same behavior.
  • fireyquestfireyquest Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 12 Arc User
    edited August 2013
    I already attempted the disabling that option. Did nothing for me. I seriously don't want to reinstall the game, as a DSL user, it would take quite alot of time to download, and it seems it didn't help versh777 either.....
  • fireyquestfireyquest Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 12 Arc User
    edited August 2013
    I am reading all of these Verizon blocking posts... I am using Verizon DSL. Is this the cause?
  • fireyquestfireyquest Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 12 Arc User
    edited August 2013
    Downloaded a VPN. This was being caused by Verizon blocking your game. I am now able to log in and play. Why would Verizon be blocking you???
  • versh777versh777 Member Posts: 2 Arc User
    edited August 2013
    My brother started having this problem today and, on a whim, he installed some pending optional windows updates and it cleared it up. I also installed pending updates and then was able to play. I have Verizon Fios and my brother, I believe, has Time Warner. Not sure why it worked, but it worked...
  • chr15bchr15b Member Posts: 12 Arc User
    edited August 2013
    Bump! I am having this problem, can't get past the CRYPTIC loading screen. :(
  • the1tiggletthe1tigglet Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 1
    edited August 2013
    fireyquest wrote: »
    Please HELP! Love this game and can't get on to play. I keep getting to the Cryptic Logo and then the game stalls there for a bit and then crashes out. Gives me the following message: Fatal Error: Unable to initialize on-demand patching and connect to Patch Server: The connection was idle for too long.

    How do I fix this?

    Oddly it's a thing with this company's launcher. Turning on demand patching off for all of the games is a must. Not sure why no one has made this a default over there yet.
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