Mail item lost

crescent80 · May 2013

First of all, sorry for my poor english.
I have sent in game mail to myself for exchange items. The full pvp set for my toon.
The mail disappear and items seems to be lost.
The icon mail is active, just like when you receive mail, but if i open the box there is nothing.
Any advice?I have do 2 tycket, but costumere support in this game is <font color="orange">HAMSTER</font>.

kirukia · May 2013

Same thing is happening to my friend and I.
We've both sent each other items in the mail and when we open up our mailbox the icon is eternally "active" until we log off, but there is no new mail. The mail we sent never reached the other person.

kevlintallfellow · May 2013

I've been having problems with in-game mail for about a week now.

I've been using mail to consolidate all of the various bounty items that I've obtained while leveling a couple of my characters, as well as mailing class specific items to myself so that they're available to other characters that I play. This was working fine about 10 days ago. Lately, however, when I try to send mail to myself, I see the "Message Sent!" appear at the bottom of the mail window, but the mail never gets sent. I can't mail items to myself using the postal courier. I can't even send text-only mail to myself, using either the postal courier or the mail button at the top of the screen.

I can mail text messages and items to an alternate account, but if I log on to that account, I can *not* mail items back to my primary account. My alternate account can't even send replies to my primary account's test mails that I sent.

It seems that lately, quite a few people are having issues with mail not working properly or at all, especially mail that they try to attach items to.

What's going on, here?

dblackse · May 2013

^ exactly what he said... same problem, it even extends to being unable at times to place stuff in the guild bank, thus prevent that from being used to swap gear.

kevlintallfellow · May 2013

Seriously, guys, can we get some kind of official response about the broken mail system?

vontommy · May 2013

I've been having the same problem and I've sent several messages to "support" but have not gotten a response.

wompoo1 · June 2013

Same issue here and no response, it is frustrating, as I would like to delete a character. Frankly I'm not enjoying it... but I will not delete the items held as that would be plain foolish. So how about a fix? PWE, Cryptic? anyone, Ao if you haven't been stab by Cyric yet.

kevlintallfellow · June 2013

It would appear that there is currently a limit on how many mails I can have in my mailbox with items attached.

After removing some items from two different mails, I was able to send two more mails with items attached, but the third mail ended up doing the same thing: "Message Sent!" without sending the message or the items.

Are we not meant to leave items in the mail until we can use them or find a place for them?

lunacrist · July 2013

I have sent numerous items between characters, including rare purples, and nothing has been delivered. I hope it is not all lost.

blackadderames · August 2013

Meant to spend money and then have it vanish...

blackadderames · August 2013

lunacrist wrote: »

I have sent numerous items between characters, including rare purples, and nothing has been delivered. I hope it is not all lost.

Sorry i hope you didnt spend money. These items are lost. I had same issue - game doesnt work very well.

wilrana · August 2013

They have no answer for us. I bought a Phoera at the AH and lost my Companion. I thought it was bound automaticaly but it is not the case it did all sort of tests like sorting my inventory multiple times and can't find it anywhere.

I opened a case and the only answer I received is open a bug report and we are sorry you lost your item but we can't do **** for you even if you paid 180000AD for it. They also told me that they can't track your Items... They can track gold sellers but not our stuff... Yeah, right....

Here is the thread

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

We appreciate your patience as we worked to resolve this issue.

Thank you for allowing us to be of service to you.

To access your question from our support site, click here.

Subject
Missing Phoera from Mail

Discussion Thread
Response Via Email (Support Staff) 08/08/2013 03:46 AM
Hello

Thank you for your feedback! This MMORPG is a living and evolving experience. As such, the Game will continue to change as we implement and polish new features.

If you wish to discuss your feedback with the game community, we encourage you to do so on the official forums (which you can reach through the community link on the launcher).

We appreciate your feedback and thank you for playing!

Perfect World Support
Check out the new Fury of the Feywild module for Neverwinter.
Customer By Web Form 08/07/2013 01:16 PM
This is a really good way of stealing people's money. Make a bug pretend it is a bug but all the items we buy from the AH are real money and all of a sudden they disappear from our boxes...

That is a real scamming.

Customer By Web Form 08/07/2013 08:00 AM
are you kidding me... that's 20$.

I already gave you more than 400$ for this game and you are telling me that there is nothing to do...

Response Via Email (Support Staff) 08/07/2013 07:50 AM
Hello

I'm sorry to hear you lost your Astral Diamonds. Unfortunately, we won't be able to assist you with this issue. At this time items which are disappeared without any trace do not qualify for reimbursement or replacement.

We appreciate your patience and understanding in this matter. Thank you for playing!

Perfect World Support
Check out the new Fury of the Feywild module for Neverwinter.
Customer By Web Form 08/07/2013 07:32 AM
so what happens with my 180000ad i lost in the process?

Response Via Email (Support Staff) 08/07/2013 07:30 AM
Greetings,

Based on the information you've provided your issue may be the result of a currently unknown game play bug. While we understand you would like us to be able to resolve your issue quickly, some issues require further development from departments outside our control and cannot be resolved by a GM.

With that said, we would like to encourage you to submit a Bug Report, with your findings, directly to our QA team. This may be done by selecting 'Bug Report' from the list of available help options. Do note that Bug Reports are reviewed by members of the QA team, however you will not be able to edit or view any reported bugs. Additionally, Bug Reports do not receive personalized responses.

Please rest assured that our developers work to resolve all bugs as quickly as possible.

In the future, to help us provide the highest quality service to our players, please use the "Report a Bug" button in the Help and Support menu, rather than "Request GM Help", when reporting possible bugs that may not require immediate intervention by a GM.

Thank you,

Perfect World Support
Check out the new Fury of the Feywild module for Neverwinter.
Customer By Web Form 08/07/2013 06:47 AM
And no error message
Customer By Web Form 08/07/2013 06:47 AM
i doubled check my mail and my inventory. I can't find it anywhere.I have one in the bank that I received from a box and that is all. I even clicked on sort multiple times and moved my items around in my bags.
I have looked under the idle companions tab and same result. I haven't sent it to my other chars.
Response Via Email (Support Staff) 08/07/2013 05:28 AM
Greetings,

Thank you for contacting us about this. I currently lack the information to get an accurate picture of the issue you discuss in your ticket. Please edit this ticket and include as much information as you can, so that I can do my best to resolve your issue.

Have you received an error message? If yes, please tell us the exact message.
Please can you carefully check your inventory, overflow bag and bank slots?
Have you already checked your Companions tab on your Character sheet?

We appreciate your feedback and thank you for playing!

Perfect World Support
Check out the new Fury of the Feywild module for Neverwinter.
Customer By Web Form 08/06/2013 02:22 PM
I took a phoera from my mail that I won from the auction house and it is not showing in my bags...

Question Reference #130806-001042
Product Level 1: Neverwinter
Category Level 1: Customer Support
Category Level 2: Gameplay
Date Created: 08/06/2013 02:22 PM
Last Updated: 08/08/2013 03:46 AM
Status: Solved
Connection Type:
Date/Time of Problem:

Mail item lost

Comments