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GM ticket-- Fail again.
durango333
Member Posts: 11 Arc User
What am I supposed to do put in another ticket? this will be the third, they keep sending me generic emails about what they can't do that are unrelated to the issue and marking it as solved. its very frustrating.
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There is a workaround to that issue posted here.
the other day I typed my PW in wrong too many times (due to cat sitting on my enter key) and after 3 tries it says wait a few moments, come to find out 2hrs later, it says " Too many attempts, Please try again in a few moments"
I wait the next day, same thing so I make a new character to find out what the hell is wrong with the login and it says the same exact thing, so I took a guess and figured they blocked my IP without notifying me and saying "Too many attempts we have blocked your I.P. for now" so I changed my I.P. and what do you know, I logged in just fine.
So keep that in mind if you ever enter your PW wrong more than 5 times. What I'm trying to say here is, don't bother sending a ticket in just figure out the solution to your problem on your own. It WILL be much faster and knowledgeable.
I've worked for companies that have bots in their system to keep things moving along. If a ticket is open for xx amount of time, a bot / process moves it into a different queue, sends out a generic email and increases the urgency (but not really).
From that point on, the ticket goes around on an automated queueing system (similar to your suitcases on the convery system in an airport) until a human gets involved and removes it from the system to actually deal with it.
If you're lucky it gets addressed and resolved within an acceptable amount of time, if you're unlucky, your 'ticket' ends up in lost-luggage 5000 miles away from the beach you're lying on.
Worst-case scenario is if these systems either haven't been configured properly, or haven't got a loop in the system at which point the tickets reach the 'end' of the queueing system and either get closed or deleted.
This seems to be the case exactly. If the game works for you, then you don't need support unless it's possibly with a transaction of zen, which means you are spending real money. If it doesn't work for you, then you should for sure know not to spend any real money, and they assume that to be the case and offer no support for you.
I've had tickets open with obvious bot responses too, and really I was in shock that I got a response at all. I really believe players would be more satisfied if they actually said outright that they didn't offer any game support, it is what it is, but if you have problems with real money transaction, then maybe they will look into it.
The best part of the whole thing, that you get a response to the ticket that's obvious automated, which tells you there is no fix for your issue any nothing useful, but it takes a month to get that response. If they just bot back responses, why not just have them auto-send within like an hour? It might actually make players feel better, doubt it though really lol.
The old Squeaky Wheel approach to customer service! Still a classic. Good luck!
I hate to be a kicker,
I always long for peace,
But the wheel that does the squeaking,
Is the one that gets the grease.
That is so true, But really if they just said they can't or won't fix it, that's fine. and if they put a list of things they can't do on the GM ticket page that's fine by me also, but they make it seem like they will do all the fixes for you they list all the problems they will solve, but then waste your time and theirs by emailing a list of things they can't fix a month later. My mistake was buying Zen, if it wasn't money indirectly from my pocket that I'm trying to sort out I wouldn't bother with all this. And I can say I have learned a lesson to see what the support system in a game is like first before I invest any real money.