how do i turn off account guard??

Comments

• sominator Member Posts: 0 Arc User

  March 2013 edited March 2013

  If you're having authentication issues, please look here first: http://nw-forum.perfectworld.com/showthread.php?71031-One-time-Code-or-Authentication-issues-Read-this-first!
  

  cryght wrote: »

  the account guard faq says i can opt out in it.. but theres no area for me to find in my acocunt settings....

  Proud member of Team Fencebane, official guild of the unofficial Neverwinter Adventure Hour!

  0
• vinnytb Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User

  May 2013 edited May 2013

  Yes please, where can we opt out? I'm kind of past the point where I want to try and get it to work, I just want it to go away. I'll take the risk. And I'd rather not have to contact support. If things are that bad I'd rather just go do something else.

  0
• kittylicous Member, Neverwinter Beta Users Posts: 2 Arc User

  July 2013 edited July 2013

  I know how you feel. Every time I clean my computer it doesn't recognize my account anymore. I tried changing the option to a public computer so it would not ask me anymore and the site rejects every time. I contacted support and they sent me to star trek which I do not even play and then told me I can disable my account guard, but I also can not find the disabling option.

  0
• dandamis Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User

  July 2013 edited July 2013

  from the FAQ:

  Q: Can I opt out of Account Guard?
  
  Yes. Login to the Champions or Star Trek website, click on "My Account", then in the Profile section, click on "Account Guard". This will redirect you to the secure site, where you can manage your saved clients and browsers, or disable Account Guard entirely.

  
  Yes, I realize it says champions and star trek, not neverwinter. If you try it with neverwinter website it won't show the option. Follow these instructions exactly as stated even if you don't play those games and you will get to the account guard management page where you can disable it. I tried it - it works.

  0
• inconel1370 Member, Neverwinter Beta Users Posts: 72

  July 2013 edited July 2013

  I just did this, and it worked. Thanks dandamis.
  
  

  dandamis wrote: »

  from the FAQ:
  
  
  Yes, I realize it says champions and star trek, not neverwinter. If you try it with neverwinter website it won't show the option. Follow these instructions exactly as stated even if you don't play those games and you will get to the account guard management page where you can disable it. I tried it - it works.

  0
• ninjagranny Member, Neverwinter Beta Users Posts: 0 Arc User

  March 2014 edited March 2014

  inconel1370 wrote: »

  I just did this, and it worked. Thanks dandamis.

  
  I just get sent to arc website - no way to turn off account guard and I have to redo the one time code every time i log in

  0
• syka08 Member, Neverwinter Beta Users Posts: 0 Arc User

  March 2014 edited March 2014

  Bit of a necro here, but try this if you're really at your wit's end.
  
  It'll disable it completely, for both gateway and regular account log-in, which'll leave you extra vulnerable to hacking. So I strongly caution against using this course of action, but it does exist:

  syka08 wrote: »

  If you're looking to disable it, head over here: https://secure.crypticstudios.com/
  
  If you're wanting to know why it's constantly being requested, the only thing I can think of is that it really only seems (to me) to want to save one computer at a time. So if you're using multiple computers to access it that may be a reason.
  
  Alternatively, here at work all browsers are set up to dump their cahce, cookies, and history once closed out. If you have a similiar set-up, that may also be a reason why.

  contents to be decided

  0