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Missing Guardian pack items.
magusddd
Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 12 Arc User
I did the quest rags to riches. I am level 7. I also checked on the Founder merchant. I do not have my gold moonstone regalia mask, ring of violet continual light, bottle of levity, greycloaks legacy, robe of useless items, and adventurers helper pack.
I did get a mail that contained some dyes, some party poppers and something else. I also got a box at level 5 that had the arcane/religious/dungeoneer/nature/thieves kits. I was able to get my xp boost as well. Maybe these are part of the adventures helper pack I'm not sure. But I for sure did not get the other items. They are not in my mailbox. I checked the courier and the founder merchant.
I put in a ticket in game, but the response was just an auto response telling me to do the quests.
I did get a mail that contained some dyes, some party poppers and something else. I also got a box at level 5 that had the arcane/religious/dungeoneer/nature/thieves kits. I was able to get my xp boost as well. Maybe these are part of the adventures helper pack I'm not sure. But I for sure did not get the other items. They are not in my mailbox. I checked the courier and the founder merchant.
I put in a ticket in game, but the response was just an auto response telling me to do the quests.
Post edited by magusddd on
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RE: accidentally deleted founders email [Incident: 130427-000809]
From: xxxxxx
Sent: Sat 4/27/13 11:53 PM
To: PWE Customer Service (xxxxxx)
1 attachment
New Bitmap Image.bmp (5.9 MB)
I have attached a screenshot of what the founders merchant looks like.
From: customerservice@perfectworld.com
To: xxxxx
Date: Sat, 27 Apr 2013 16:29:30 -0700
Subject: accidentally deleted founders email [Incident: 130427-000809]
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
We appreciate your patience as we worked to resolve this issue.
Thank you for allowing us to be of service to you.
To access your question from our support site, click here.
Subject
accidentally deleted founders email
Discussion Thread
Response Via Email (Support Staff 34) 04/27/2013 04:29 PM
Hello
Thank you for taking the time to contact support.
In order to claim your items in game, please make sure that you do the following:
1) Complete the first part of the tutorial to reach Protector's Enclave.
2) Speak to Sergeant Knox when you arrive in Protector's Enclave.
3) Take and Complete the quest Rags to Riches.
4) Locate the Postal Courier after completing the Rags to Riches quest to claim your Founder's Pack items.
After that, you should have all your items!
You may also visit the Founders Merchant on the opposite side of the Hall of justice from Sergeant Knox. He is located in a small booth near Sergeant Quinn. Any deleted or lost items can be recovered from the Founders Agent.
We hope to see you in game soon.
Perfect World Support
Customer By Email 04/27/2013 12:57 PM
I did the things you listed. I got the item from the Founders merchant which contained my nature/arcane/etc kits as well as some ID scrolls and xp buff, and I got an item that says welcome to Neverwinter which had the dyes and party poppers. How do I get my gold moonstone regalia mask, ring of violet continual light, bottle of levity, greycloaks legacy, robe of useless items, and adventurers helper pack?
From: customerservice@perfectworld.com
To: xxxxxx
Date: Sat, 27 Apr 2013
10:59:47 -0700
Subject: accidentally deleted founders email [Incident: 130427-000809]
Response Via Email (Support Staff 34) 04/27/2013 10:59 AM
Hello
Thank you for taking the time to contact support.
In order to claim your items in game, please make sure that you do the following:
1) Complete the first part of the tutorial to reach Protector's Enclave.
2) Speak to Sergeant Knox when you arrive in Protector's Enclave.
3) Take and Complete the quest Rags to Riches.
4) Locate the Postal Courier after completing the Rags to Riches quest to claim your Founder's Pack items.
After that, you should have all your items!
You may also visit the Founders Merchant on the opposite side of the Hall of justice from Sergeant Knox. He is located in a small booth near Sergeant Quinn.
Perfect World Support
Customer By Web Form 04/27/2013 10:19 AM
I was learning the mail system and accidentally deleted my founders mail along with the item in the mail. Can this be restored please? Or if its in a new location where can I find it?
Question Reference #130427-000809
Product Level 1: Neverwinter
Category Level 1: Customer Support
Category Level 2: Gameplay
Date Created: 04/27/2013 10:19 AM
Last Updated: 04/27/2013 04:29 PM
Status: Solved
Connection Type:
Date/Time of Problem:
Character: Brakur Stoneshield
Server: Mindflayer
Operating System
Internet Service Provider
Computer Manufacturer
Transaction ID
N/A
This should have been resolved with yesterday's patch. Please let us know if the issue persists, and thanks for your patience!
People are dishing out cash to support your game, support YOU as a company and help pay peoples salaries so they can live their life and you can't even make sure players get the items they paid for? Then make them wait days even weeks with no responses?
That's pretty scumbag-ish IMO and makes me ashamed for buying a Guardian Pack.
OH BTW NEVER GOT MY MASK EITHER