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Account hacked, items stolen
gorrund
Member, Neverwinter Beta Users Posts: 11 Arc User
So it's been a fun day for me. This morning I logged into Gateway and noticed some of my profession tasks were completed when they should have still had time left on them. I log into the game and see that I am standing next to the postal courier in PE...which was weird since when I logged off last night I was somewhere else completely. A few seconds later I get a 'logged in from another location' and was booted out of the game. After a few seconds of saying WTF to myself, I realized someone else was in my account. I logged back in real quick to boot the other person out and went to the PW site to change all my login info. So then logged out, back in with new info, and surveyed the damage. Most of my profession resources/assets were gone and a few other items. Looks like I was in before they could do anything like delete my armor, weapons, toons, etc. I didn't really have too much of value, some steel tools, one mithral swivel knife, bunch of green workers, and lots of leather, residuum, vitriols, ore. They also got a bunch of rank 5 enchants.
So then I check my email and see that there was a Password Recovery message stating that I had requested a password reset and that if I didn't to just ignore it. The password however was never changed, and the hacker was somehow able to use my own password. I don't use easily guessed passwords so no idea how they got it. I only play on this particular pc at home as well. And no, before someone says it, I have never used a gold site.
Shortly after, I start searching the auction house for my missing good. There I find one person selling exactly what was missing from me. The exact number of tools, resources, enchants all for sale on the AH. The all had 4 days, 23 hours, and some minutes left on timer so they were just listed. I took bunch of screenshots of everything I could find, and submitted a ticket.
I find it worrisome that someone can get into an account so easily. I've run all types of malware, virus, etc scans and nothing wrong with this pc. This would really suck for someone who had a lot of valuable items on their toon. Now I'm hoping it doesn't take a week for support to get my items back.
So then I check my email and see that there was a Password Recovery message stating that I had requested a password reset and that if I didn't to just ignore it. The password however was never changed, and the hacker was somehow able to use my own password. I don't use easily guessed passwords so no idea how they got it. I only play on this particular pc at home as well. And no, before someone says it, I have never used a gold site.
Shortly after, I start searching the auction house for my missing good. There I find one person selling exactly what was missing from me. The exact number of tools, resources, enchants all for sale on the AH. The all had 4 days, 23 hours, and some minutes left on timer so they were just listed. I took bunch of screenshots of everything I could find, and submitted a ticket.
I find it worrisome that someone can get into an account so easily. I've run all types of malware, virus, etc scans and nothing wrong with this pc. This would really suck for someone who had a lot of valuable items on their toon. Now I'm hoping it doesn't take a week for support to get my items back.
Post edited by gorrund on
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No it won't take a week, some guildies and I who actually used the ticket support in the last 2 months it averages 4 weeks, out of 5 tickets their fastest reply was 19 days and longest 29 days, mine took 26 days, i'd say expect 3 weeks at least.
1. Did you use that password for other sites/games?
2. Have you been to some suspicious sites? Nowadays antivirus programs rank the sites.
3. Do you have Remote Desktop Connection active on your PC?
4. Do you have antivirus/firewall on your PC?
5. Are you using international torrent sites? Some of them install malicious software on PC.
6. Perhaps, you used Gateway in some public place? Any place?
The chances are they have access to your email address, or access to your computer. There is no way someone could login to your character and simply steal everything without that email verification code. Unless there is a hack or exploit which bypasses everything that no one is aware of.
So I guess the best thing for you to do is change your email and account password. If you use the same password for anything else like your social networking sites, I'd also change those. Since you had no success with your antivirus, there is nothing much you can do and hope it's gone. You can do a system restore to the date prior to installing NW but that's a little extreme.
https://www.youtube.com/watch?v= http://www.youtube.com/user/moegoodtime
My gaming passwords are always different from email/forums. I don't use any torrents, all my software is legit, and haven't been to anything suspicious that I know of at least. i do have antivirus running all the time and firewall up. I have had the Remote Desktop Connection and related turned off since I built this pc about 4 months ago. I haven't used Gateway anywhere else either. If I'm going out I just set some extra long tasks to run. The only thing I've done that would even indicate publicly that I'm playing NW is 'Like' the Neverwinter facebook page...and I use a different password for FB as well.
So I'm truly baffled. In the meantime I've changed my passwords and user email/login on just about everything I use online.
Here's an Idea, bare with me....Change It All Period. If it baffles you and has you second guessing how a hacker could have gained access to your Neverwinter account.....Change it all, change your email, change your social networking sites passwords, change your password you use to log into your computer, change all the passwords used to log into different games you play.
Why risk having another issue, I'd take out a piece of paper and I would re do all my passwords for all my accounts, then run a systems check to make sure I don't have any unwanted stuff installed on my computer. Once all of that's done I'd make a note of all the new passwords (in case your like me and would forget) and then stick that paper away so only you have access to it.
Life is a dream for the wise, a game for the fool, a comedy for the rich, a tragedy for the poor.
~Sholom Aleichem
This right here, any time I've had to re-install Neverwinter, I've always been prompted to enter a code that was sent to my E-mail Address before I was able to play the game. You are also prompted to enter a code after re-installing Neverwinter on your computer and you visit Neverwinters Gateway site for the first time.
Life is a dream for the wise, a game for the fool, a comedy for the rich, a tragedy for the poor.
~Sholom Aleichem
I've brought out my 'Tome of Passwords' which has every password and logon I've used over many many years. Continuing on to change it all! I do have to write them down too.
i lost my 4 char. lvl 60 like that - that **** after deleted my characters created new one, very funny
Just checked the post date also. Please check your post dates and if more than 30 days have passed, please start a new thread. Necro'd threads may be left open at the discretion of the community staff however this would not qualify.
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