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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

Delay in a new password actually taking effect

lottiemclottiemc Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users Posts: 0 Arc User
edited June 2013 in Bug Reports (PC)
Last evening, I attempted to change my password due to an Account Guard alert . I was informed that the reset had been successful but I was unable to access my game and eventually the website. I then, again, reset my password, was told that it had been successful but still was unable to access either the game or the website. I was repeatedly told that I had either an invalid user name or an invalid password. In each case, I re-tried several times, having made sure that I didn't have caps locked and whatever else I could think of that might have been a stumbling block.

This morning when I again attempted to log in to both game and website, I was able to do so using the second new password. I do not know if this delay is a bug or some other issue but I thought that I should bring it to your attention.

Thank you,

Lottie
Post edited by lottiemc on

Comments

  • ssensseissenssei Member Posts: 1 Arc User
    edited June 2013
    Tnx for posting this, you saved few of my nerves :) I guess I'll just wait for few hours before I try the game
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