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2 things to adress wich are annoying and rediculous

vendingtonvendington Member Posts: 21 Arc User
edited June 2013 in General Discussion (PC)
Hello all,

i would like to adress somethings that bothered me alot the past weeks

Forum Threads : Why is this annoying thing exist that you must wait a long time before you can even post Threads, i find this rediculous in anyway and the company is preventing people from placing bugs or serious issues ect ect.. ( now finaly i am able to post threads :/ after like 4+ weeks )

Chat ban: not only did i just recieve 2 chatbans in the last 2 days by only posting 1 sentence ( no not repeatetly ! )( i think this is a bug and needs to be adressed asap ) but also if you recieve a chat ban why is this for the hole chat itself??.. you cant even whisper or do any other chat anymore wich is just rediculous becouse than you cant even reply to someone selling an item that you realy want for example or you are looking for a group on a dungeon.

Cheers
Post edited by vendington on

Comments

  • ambisinisterrambisinisterr Member, Neverwinter Moderator Posts: 10,462 Community Moderator
    edited June 2013
    Why must you wait?
    That system was a godsend. Before that system bots would run rampant and post hundreds of spam threads per day directing players to malicious websites. It's a minor inconvenience for the average player which has all but stopped spam bots from flooding the forums.
    If the delay lasts longer than a week send a support ticket and a customer service representitive will change your permission settings.


    Why were you chat banned?
    You were reported for spamming zone chat by other players and automatically muted because of the volume of reports received in a short period of time. Doesn't matter if it was one line or hundreds.

    Honestly the best advice I can give is to not use Zone Chat as a LFG or Trade Channel. Players report those who do constantly because, like it or not, they are considering it spam. :(

    In the future use a custom channel to trade and look for groups. The Cryptic system was purposely designed so players would create their own channels that suited their own needs rather than supplying a bunch of "Official" channels. Obviously there's a large demand for them so perhaps that will change but as of this moment the best thing everybody can do is stop using Zone Chat as an all around spam bin. ;)

    You can give feedback to improve the system here.
  • vendingtonvendington Member Posts: 21 Arc User
    edited June 2013
    '' You were reported for spamming zone chat by other players and automatically muted because of the volume of reports received in a short period of time''

    why is this system even existing? its exploiteble in any sence and doesnt make any sence...

    i was posting this sentence : Lvl 60 Tank with 12.500 Gear Score LF Brony Related guild. that means if there are are haters they just repot me on a ( racist basis imo ) and they just can decide wether to chat ban me??

    this is seriously the most rediculous system i have ever seen ... im sorry to say but other players should not be able to say what others should do in this sence
  • theviking2006theviking2006 Member, Neverwinter Beta Users Posts: 817 Bounty Hunter
    edited June 2013
    vendington wrote: »
    '' You were reported for spamming zone chat by other players and automatically muted because of the volume of reports received in a short period of time''

    why is this system even existing? its exploiteble in any sence and doesnt make any sence...

    i was posting this sentence : Lvl 60 Tank with 12.500 Gear Score LF Brony Related guild. that means if there are are haters they just repot me on a ( racist basis imo ) and they just can decide wether to chat ban me??

    this is seriously the most rediculous system i have ever seen ... im sorry to say but other players should not be able to say what others should do in this sence

    Im sorry but how is the report spam feature being racist?
  • nullwolf1nullwolf1 Member, Neverwinter Beta Users Posts: 0 Arc User
    edited June 2013
    If I remember, they're looking into the chat ban system...

    Other than that... Brony... racist? really?
  • vendingtonvendington Member Posts: 21 Arc User
    edited June 2013
    i was posting that sentance 1 time every like 2 - 4 min , with the racist i mean , that for example haters and trolls just can decide to chat ban me on basis of the report spam button simply becouse the word brony is in it wich is again just rediculous ( and yes i know they report spam me only for that ) :/
  • ambisinisterrambisinisterr Member, Neverwinter Moderator Posts: 10,462 Community Moderator
    edited June 2013
    It exists so when somebody says:

    "Go to <website> to buy gold and AD <prices>" they get muted almost immediately which is a huge positive.
    If it didn't exist to begin with I can basically promise Zone Chat wouldn't even be able to be read due to the bot spam.

    As I said, use a custom channel. I don't report people for spamming zone chat but I can promise it irritates me to all hell and I absolutely understand why they would "abuse" the system. I am sorry that's all I can tell you to do other than suggest ways to make it less exploitable without making spam bots rampant here.
  • nick1sternnick1stern Member, Neverwinter Beta Users, Neverwinter Knight of the Feywild Users Posts: 330 Bounty Hunter
    edited June 2013
    Yeah not having a dedicated trade channel or looking for group channel is rather um polite word Inept
    Alowing other players to have control over bans without a moderastor checking to see if it is spam is,
    (only word) Stupid
    In view of the fact that a spam report auto ignores the person anyway having a mod
    check logs to see if a ban is warrented is the only thing that makes any logical sence.
  • theviking2006theviking2006 Member, Neverwinter Beta Users Posts: 817 Bounty Hunter
    edited June 2013
    vendington wrote: »
    i was posting that sentance 1 time every like 2 - 4 min , with the racist i mean , that for example haters and trolls just can decide to chat ban me on basis of the report spam button simply becouse the word brony is in it wich is again just rediculous ( and yes i know they report spam me only for that ) :/

    So...its not racist and you dont actually no what that word means.

    Anyways...

    Chat ban system exists, learn to co-exist or continue to have a difficult time finding other "Brony's"
  • faydrellefaydrelle Member, Neverwinter Beta Users Posts: 13 Arc User
    edited June 2013
    Honestly the best advice I can give is to not use Zone Chat as a LFG or Trade Channel. Players report those who do constantly because, like it or not, they are considering it spam. :(

    This feels like an incredibly broken system and all I have to do is read through the forum subjectlines for it to be apparent that it's an very unfavorable method of handling public channels that targets folks who are using chat channels for non-spammy purposes--people who simply wish to play the game. Essentially, you're saying that the official chat channels cannot be used for any communication. Heck, some claim to have been banned without even saying a word. This is the kind of stuff that needs to be addressed prior to the end of open beta in order to welcome players into a community that absolutely should be social, as it is a mmo game, correct? :confused: I don't know... I haven't even played since the whole AD fiasco but I really want to. I really want to look at that list of changes coming to the game and believe it could be great, but some major stuff is still being swept under the rug and that troubles me.

    Edit: I amend the statement about sweeping it under the rug after seeing the player challenge to change this, though it would be better if it wasn't such a lengthy process... sounds like we won't see any updates to this mess for a couple months :(
  • vendingtonvendington Member Posts: 21 Arc User
    edited June 2013
    It exists so when somebody says:

    "Go to <website> to buy gold and AD <prices>" they get muted almost immediately which is a huge positive.
    If it didn't exist to begin with I can basically promise Zone Chat wouldn't even be able to be read due to the bot spam.

    As I said, use a custom channel. I don't report people for spamming zone chat but I can promise it irritates me to all hell and I absolutely understand why they would "abuse" the system. I am sorry that's all I can tell you to do other than suggest ways to make it less exploitable without making spam bots rampant here.


    in my opinion , the chat ban should not ban you for EVERY chat you can do in the game, you should be able to whisper still if you need to contact someone for like party's or buying an item from another player, and no its not that a gold spammer takes the time to whisper than everyone who is playing in the game right now , and if they do than you can just block the person for example
  • ambisinisterrambisinisterr Member, Neverwinter Moderator Posts: 10,462 Community Moderator
    edited June 2013
    nick1stern wrote: »
    Yeah not having a dedicated trade channel or looking for group channel is rather um polite word Inept?
    Alowing other players to have control over bans without a moderastor checking to see if it is spam is, (only word) Stupid!
    In view of the fact that a spam report auto ignores the person anyway having a mod check logs to see if a ban is warrented
    is the only thing that makes any logical sence.

    They do check however due to the number of reports it takes far longer than the mute time.

    The system is immediate so that the problem stopped immediately. Less serious reports with less reports are reviewed in a queue as well but those take time. The system isn't un-moderated it's just not able to currently be moderated fast enough. You can see details about the improvements to that here.

    It's not abuse free but overall most of the mutes are preventable if players researched custom channels specifically set up to find groups and trade.
  • ambisinisterrambisinisterr Member, Neverwinter Moderator Posts: 10,462 Community Moderator
    edited June 2013
    vendington wrote: »
    in my opinion , the chat ban should not ban you for EVERY chat you can do in the game, you should be able to whisper still if you need to contact someone for like party's or buying an item from another player, and no its not that a gold spammer takes the time to whisper than everyone who is playing in the game right now , and if they do than you can just block the person for example

    It's there to prevent bots first and foremost. Not sure about you but I get bot whispers at least once a day or so and promptly report them for spam. ;)
  • chili1179chili1179 Member Posts: 1,511 Arc User
    edited June 2013
    What is ridiculous is your definition of racist.
    There is a rumor floating around that I am working on a new foundry quest. It was started by me.
  • nick1sternnick1stern Member, Neverwinter Beta Users, Neverwinter Knight of the Feywild Users Posts: 330 Bounty Hunter
    edited June 2013

    As I said, use a custom channel.

    In the case of trade or LFG how does a custome channel help.
    Custome channels are usually inn mmos created for guilds.
    For Global LFG.
    For RPers that chose not to disturb others.

    Not for trade or general looking for group.
    I mean for trade and LFG people must know it exists for it to be effective.
    The idea of a custome channel is to keep out those not part of your larger group.

    For cryptic to say create a custom channel does not solve the issue and indicates
    a level of lazieness when creating existing trade and LFG channels would be easy
    from the dev standpoint.
  • vendingtonvendington Member Posts: 21 Arc User
    edited June 2013
    It's there to prevent bots first and foremost. Not sure about you but I get bot whispers at least once a day or so and promptly report them for spam. ;)

    Right click that person and press ignore ??

    instead of a system that actualy chat bans people for saying 1 word becouse of being trolled by haters ??
  • theviking2006theviking2006 Member, Neverwinter Beta Users Posts: 817 Bounty Hunter
    edited June 2013
    vendington wrote: »
    Right click that person and press ignore ??

    instead of a system that actualy chat bans people for saying 1 word becouse of being trolled by haters ??

    You remind me of someone who thinks that they are just being stalked by this unknown group of "haters", but she was a cook in Arizona.
  • killerellakillerella Member Posts: 215 Arc User
    edited June 2013
    It exists so when somebody says:

    "Go to <website> to buy gold and AD <prices>" they get muted almost immediately which is a huge positive.
    If it didn't exist to begin with I can basically promise Zone Chat wouldn't even be able to be read due to the bot spam.

    That's not 100% accurate. I got instantly banned this morning for replying, "SHUTUP <website>" (2 words) to one of the spammers. So it seems like they ratcheted up the consequences. Now I'm banned, and my friends I invited to this game are still playing in the event, and they tell me the spammers are still at it.
  • nick1sternnick1stern Member, Neverwinter Beta Users, Neverwinter Knight of the Feywild Users Posts: 330 Bounty Hunter
    edited June 2013
    They do check however due to the number of reports it takes far longer than the mute time.

    The system is immediate so that the problem stopped immediately.

    Again thats nonesense..
    The problem is stopped immedietly for the person reporting since the one posting is auto ignored.
    No ban should ever be automated that requires a moderator to make the decision not a group
    of haters, elitists etc which we all know there are many of in any mmo.

    Saying create your own custome trade or LFG channel is lazy on the part of the dev team.
  • vendingtonvendington Member Posts: 21 Arc User
    edited June 2013
    You remind me of someone who thinks that they are just being stalked by this unknown group of "haters", but she was a cook in Arizona.

    like i said , i was posting the LF guild sentence once every 2-4 min , how can this ever be spam , on how the zone chat is right now ? so yes this was been done by trollers or haters , there is just no other way than that :/
  • nullwolf1nullwolf1 Member, Neverwinter Beta Users Posts: 0 Arc User
    edited June 2013
    killerella wrote: »
    That's not 100% accurate. I got instantly banned this morning for replying, "SHUTUP <website>" (2 words) to one of the spammers. So it seems like they ratcheted up the consequences. Now I'm banned, and my friends I invited to this game are still playing in the event, and they tell me the spammers are still at it.

    You typed the actual site. ;) -
    The spammers do their crazy site stuff. So ppl have to Report Spam them. Takes 21? Report Spams to instigate a 24 hour ban.
  • ambisinisterrambisinisterr Member, Neverwinter Moderator Posts: 10,462 Community Moderator
    edited June 2013
    Nick, the list of customer channels I posted includes channels specifically created to help players find parties and trade. The ones on that list, at least for the most part, aren't private channels but public channels specifically created for the public to use.


    Vendington, bots need a mute. That one's not up for debate. You won't find an MMO that says "just ignore hundreds of spam bots" rather than remove the problem altogether. One that did that is far worse than one where you can easily avoid getting falsely reported by following my very basic advice.

    Zone chat is there so players can communicate and ask questions. As near as I have ever heard nobody has been banned from zone chat (unless somebody and their guild felt like being jerks) for asking or answering questions. Those who say there were muted on the forums are always doing one of two things:
    Looking for a Group or Trading.

    Use custom channels specifically created for those purposes and the problems go away.
  • killerellakillerella Member Posts: 215 Arc User
    edited June 2013
    nullwolf1 wrote: »
    You typed the actual site. ;) -
    The spammers do their crazy site stuff. So ppl have to Report Spam them. Takes 21? Report Spams to instigate a 24 hour ban.

    No, I didn't use the whole name of the site, I left out the .com
  • vendingtonvendington Member Posts: 21 Arc User
    edited June 2013
    Nick, the list of customer channels I posted includes channels specifically created to help players find parties and trade. The ones on that list, at least for the most part, aren't private channels but public channels specifically created for the public to use.


    Vendington, bots need a mute. That one's not up for debate. You won't find an MMO that says "just ignore hundreds of spam bots" rather than remove the problem altogether. One that did that is far worse than one where you can easily avoid getting falsely reported by following my very basic advice.

    Zone chat is there so players can communicate and ask questions. As near as I have ever heard nobody has been banned from zone chat (unless somebody and their guild felt like being jerks) for asking or answering question. Those who say there were muted on the forums are always doing one of two things:
    Looking for a Group or Trading.

    Use custom channels specifically created for those purposes and the problems go away.


    ''Vendington, bots need a mute. That one's not up for debate. You won't find an MMO that says "just ignore hundreds of spam bots" rather than remove the problem altogether. One that did that is far worse than one where you can easily avoid getting falsely reported by following my very basic advice''

    Wrong , this so called solution all together only creates a bigger problem , with this you actual scaring away people or annoying people away from neverwinter itself , i would rather play in a game where sometimes a gold botter spams in a chat , you just can ignore , instead of right now not being able to communicate to any other player , simply by players that abuse this system
  • doogie74doogie74 Member Posts: 1,006 Arc User
    edited June 2013
    killerella wrote: »
    That's not 100% accurate. I got instantly banned this morning for replying, "SHUTUP <website>" (2 words) to one of the spammers. So it seems like they ratcheted up the consequences. Now I'm banned, and my friends I invited to this game are still playing in the event, and they tell me the spammers are still at it.

    Don't waste your time speaking to the spammers in zone chat. They aren't reading the zone chat. You probably got banned because some people could have seen the websited listed and just assumed you were one of the gold farmers.
  • nullwolf1nullwolf1 Member, Neverwinter Beta Users Posts: 0 Arc User
    edited June 2013
    killerella wrote: »
    No, I didn't use the whole name of the site, I left out the .com

    They must have a database of some of the sites so that even with out the .com it'll still tag you... Kinda sucks to get banned for yelling at them, but I'm sure they'll unban you for something like that.
  • nornsavantnornsavant Member Posts: 311 Arc User
    edited June 2013
    Ahh yes the chat bullies at it again. Interesting that when players hand out chat bans because you aren’t spouting memes and pop culture references and its WIA, other players hand out chat bans with the same system by using multiple accounts or friends and its “abuse”.

    Well the cool kids say you don’t get to talk in the game anymore because you don’t chat like they do and there is nothing you can do about it. I’m sure it works out better for Cryptic that people are dissuaded from trying to legitimately trade and encouraged to just give up and buy things with Zen. One of those happy accidents, a bitter alchemy of hormones and moneymaking.

    The sad part is that this system was initially sold to the execs as a way to stop spammers but of course it does nothing at all to the spammers. They still spam easily and without cease; its actual players who get hurt for trying to play the game and use the market in a legitimate fashion. The Execs got sold a bridge and the players are paying the price.

    When the OP gets back he can use a custom channel for trade but he should make sure he tells everyone which channel he is using so they will know. Of course that will get him banned as well.

    Just be aware that the system works both ways. You have the power to ignore people and if you have friends so do they. You can have chat ban parties and shut down some other players. Why not? Cryptic says this is working as intended.

    Vindictive you say? Is that what you were thinking when you were tossing out those ignores and spam reports? That it is a vindictive thing to do? I think it is just as right to cull the player-base with your friends as it is to hand out chat bans to people who aren’t selling gold.

    You want to justify zapping people in Zone. Fine. I say that justification works all the way down the line. Until Cryptic does something to stem the damage against players who are not selling gold then whoever has the most accounts wins.

    As intended.
  • nick1sternnick1stern Member, Neverwinter Beta Users, Neverwinter Knight of the Feywild Users Posts: 330 Bounty Hunter
    edited June 2013
    Nick, the list of customer channels I posted includes channels specifically created to help players find parties and trade. The ones on that list, at least for the most part, aren't private channels but public channels specifically created for the public to use.

    Private or not has nothing to do with the issue or topic at hand.
    it is about knowing they exist how wide spread is the knowledge.
    Clearly not 100%.

    Any MMO developed without dev created Trade and LFG channels is a level
    of laziness that I find new to MMO development.
    Never have I played any MMo that did not have a game created permeenant
    trade or LFG channel that could not be locked deleted removed by someone else.

    Never have I seen automated bans where there was no mod intervention needed.
    No other player should ever control what happens to anyone else in a game.
    Hate groups, eletists, plain old jerks thrive to have that type of ability to grief others.
    It is a shame to see griefing being built into a game.
  • killerellakillerella Member Posts: 215 Arc User
    edited June 2013
    doogie74 wrote: »
    Don't waste your time speaking to the spammers in zone chat. They aren't reading the zone chat. You probably got banned because some people could have seen the websited listed and just assumed you were one of the gold farmers.

    I didn't get muted from chat, I got account banned. Anyway, it was an instantaneous boot from the system the second I hit the submit key, so Im positive it wasn't from players accidentally clicking on my post. Thanks for the advice though, you can bet I will never reply to a spammer again, grrr.
  • killerellakillerella Member Posts: 215 Arc User
    edited June 2013
    Use custom channels specifically created for those purposes and the problems go away.

    Thanks for the list of custom channels. I didn't even know they existed and I'm a "forumer"(not to be confused with a forumite).

    The only problem with these custom channels is that the majority of Neverwinter players will never come to the forums to see the list. Maybe if Cryptic sends this kind of informative info out to player's emails, it would be more helpful. I've seen other games that had a built in trade channel, and that worked out pretty well too, since everyone knew it was there.
  • wildswannwildswann Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited June 2013
    I don't believe there are a bunch of players vindictively spending their time reporting random ppl for not saying anything it's rubbish tbh. No-one ever admits that they are constantly posting the same thing over and over again 3 times every few seconds or once a minute or whatever and yet you only have to look at zone chat to see it's a permanent fixture. The system is pretty democratic if enough players consider it spam then it is spam. And it's a temporary ban not tooth extraction or anything really serious.
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