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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Zen not showing 12 hours later and still in review= LAME

rnewton8rnewton8 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 131 Bounty Hunter
edited June 2013 in General Discussion (PC)
So I see Zen currency went on sale along with respec tokens etc...Well I went to purchase some and it says my transaction is in review status and it has been saying that for the past 12 hours.. seriosuly wtf...I see the money went out of my bank account.. so what gives.. i have been patient... and i cant contact cust support because the phone line is m-f only, and the contact link on the perfect world ent. site doesnt work. and i tried it on 3 different browsers..i hate paying for **** and having to wait forever...tighten up perfect world.
Post edited by rnewton8 on

Comments

  • rms75rms75 Member, Neverwinter Beta Users Posts: 2 Arc User
    edited June 2013
    I have the same issue - and I also bought the starter kit, which never appeared. Got an email saying I needed to complete the transaction. Went to PWE website to "complete" - the system was very vague and I ended up paying twice for the starter pack :( Not happy at all. $60 spent (2 starter packs :mad:and a Zen purchase) and nothing to show for it. I feel like a fool now...
  • rms75rms75 Member, Neverwinter Beta Users Posts: 2 Arc User
    edited June 2013
    Also, noticed astral diamonds earned by crafting through the gateway are not showing up on account. :( This is the first desktop MMO I've ever played and loved it but if this is the norm then I'll just go back to playing iPhone games...
  • achimchuangachimchuang Member Posts: 3 Arc User
    edited June 2013
    Just being frustrated .... I can understand F2P game needs bucks to survive. But making ZEN buying System so bad confused me. That should be the most efficient part of this game , but no , they just receive the bloody money and say you have to wait forever.

    And Support ticketing is also broken , does that mean fraud or something?
  • chronomancerchronomancer Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 1,223
    edited June 2013
    rms75 wrote: »
    Also, noticed astral diamonds earned by crafting through the gateway are not showing up on account. :( This is the first desktop MMO I've ever played and loved it but if this is the norm then I'll just go back to playing iPhone games...

    You need to login your account game account after finish collecting it for them to show up.
  • UnknownUnknown
    edited June 2013
    This content has been removed.
  • achimchuangachimchuang Member Posts: 3 Arc User
    edited June 2013
    verdonix1 wrote: »
    I am going to ask a stupid question here... I know you probably know this already, BUT, did you go to your "wallet" on the PWE page and transfer your ZEN to Neverwinter? I only as because sometimes the page does not re-direct you and you have to manually go to your "My Wallet" in the Zen drop down and send the Zen to the game you are playing.... just stating the well known in case you are a first time buyer.

    The order is stucked on the "Reviewing" stat , so there won't be any ZEN in any Wallet . I have the exactly same problem , so I can answer that for you. It's about paying for nothing and the efficient issue. Hope Staff will notice this thread and fix the ZEN buying process stucking problem
  • vaashievaashie Member Posts: 25 Arc User
    edited June 2013
    Same bloody issue, stuck at "reviewing" status in wallet. It's been over 20hours now. I got precisely same confirmation email from paypal as before, when the payment and transfer went instantly, so it's not issue on the payment provider side, but clearly PWE's.
  • x0y1x0y1 Member Posts: 29 Arc User
    edited June 2013
    vaashie wrote: »
    Same bloody issue, stuck at "reviewing" status in wallet. It's been over 20hours now. I got precisely same confirmation email from paypal as before, when the payment and transfer went instantly, so it's not issue on the payment provider side, but clearly PWE's.

    Well I spent 50$ on the promotion for Star Trek Online, not a snowball chance in hell that NWO will ever get again $ from me. :p
    However the transaction was flawless for me, wait time less then 20 sec including transfer to the game...
    Foundry campaign Brunnen des Lichts (German)
    Part 1: NW-DMFKR9RPL http://nw-forum.perfectworld.com/showthread.php?427711-Brunnen-des-Lichts-Teil-1
    Part 2: NW-DLBTN8W28 http://nw-forum.perfectworld.com/showthread.php?444281-Brunnen-des-Lichts-Teil-2


    Icewind Dale campaign Osthafen sehen & sterben (German)
    NW-DMC3IOWAE http://nw-forum.perfectworld.com/showthread.php?477201-Osthafen-sehen-amp-sterben
  • achimchuangachimchuang Member Posts: 3 Arc User
    edited June 2013
    x0y1 wrote: »
    Well I spent 50$ on the promotion for Star Trek Online, not a snowball chance in hell that NWO will ever get again $ from me. :p
    However the transaction was flawless for me, wait time less then 20 sec including transfer to the game...

    Good for you , but God! It's just wasting time , no wonder there're so many ppl banned for chargeback , more than AD-cheating banned guys. Is it fraud for paying for nothing?
  • hugokronembergerhugokronemberger Member, Neverwinter Beta Users Posts: 0 Arc User
    edited June 2013
    @rms75

    http://nw-forum.perfectworld.com/showthread.php?163911-Neverwinter-Starter-Kit&highlight=starter

    "You can find your Starter Kit items at the Founders Agent at the Temple of Tyr in the merchant stall next to the quartermaster who gives you your lovely Peasant Clothing.

    Each of your items should be claimable from the Claim tab one time per Starter Kit purchased."
  • rhymfaxerhymfaxe Member, Neverwinter Beta Users Posts: 101 Bounty Hunter
    edited June 2013
    Let me guess, all of you paid with paypal? I've heard paypal is extremely slow to process the payments. When i bought Zen I paid with my VISA and the transfer was instantanious.
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