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Chat messed up in game account wide. Explain?
daelensaint
Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 0 Arc User
Edit on June 14, 2013: This has now been going on too long. Need answers. Not excuses. This is over 24 hours and no changes. 1 week since this thread was started. 6 days since posting an in game ticket in Neverwinter. No Emails sent to email on account to explain what is going on, checked both Inbox and Spam box. Have the same problem in STO, Black Light, and Champions. Suggestion to others who have a similar problem as me. Check your other Cryptic/Perfect World games to see if it is effecting them as well.
I have 2 level 60's and over the last week I have lost all chat channels, except system notifications and NPC area spam. This is unusual as I have never had a problem before this. I thought maybe it was a glitch. Actions I have taken:
1. When first noticed I relogged into my account after full System check, Disk Clean up, emptied cookies, made sure no backgound applications were running, and even a disk defrag to make sure it was not a fragmented file that was causing the problem. Forced a file check from the Launcher, and nothing changed.
2. Reset the computer. Repeated all of the prior actions in #1. Did another reset of the computer. Then logged in once the system read cleaned of all extrenious files and cookies that could have caused the problem.
3. I did a full virus and malware check. Not going into details about the programs I use for that. Let's just say they find a lot more the market versions are able to. Repeat #1 and 2 after a "negative test comes back for sickness" from malware.
4. At this point I do a search of the forums and other Neverwinter resources that players have made. I found a few interesting similar problems. I tried a full uninstall of the game and all files associated with it. Including any screenshots directly from the game that were not screen captures by outside sources that I use for getting UI images. Reinstall after a full clean sweep just like I did for 1,2,and 3. Even had a virgin Harddrive just for this installed for just the game's program. No joy again.
At this time I am perplexed and the only solution that seems to have worked for other players in this crux, was delete all of their characters. which only fixed 25% of the cases I found. Or buy a new account and start over from scratch. Which with the amount of time, effort and real money I put into this account. I would rather not repeat that route. Like I said 2 Level 60's, one is full Tier 1 gear now. Over $500 spent after the initial $200 for the founders pack, and the only solution that does not involve deleting the characters. Is to buy a new account and start over from scratch. While this situation removes me from all but pug groups now and has no discernible reason for it to have happened. I can only assume that this is a serious glitch or someone just being mean on an administrators level. Either way it's not funny or conducive to me supporting a game that has such program errors. If it an Administration action on my account. A mail or some kind of communication explaining the reason behind the action would have been polite and respectful for a player who has put a decently high amount of money into a game, after only one month of open game time.
At this point, as a long time Living Faerun DM. I am a bit put off of recommending this game to any of the players in my Living Faerun group, when this game finally launches. Over 20 years of loyalty to this game and TSR, to WotC, and now this new version of Neverwinter's long history in the D&D community. I am not amused nor happy with this turn of events. While I will continue playing on my lower level characters who have the same problem, I will not be supporting Cryptic games anymore in any of the games until this problem is addressed. At least I don't have to communicate with the community while solo playing through the content prior to Level 60.
I have 2 level 60's and over the last week I have lost all chat channels, except system notifications and NPC area spam. This is unusual as I have never had a problem before this. I thought maybe it was a glitch. Actions I have taken:
1. When first noticed I relogged into my account after full System check, Disk Clean up, emptied cookies, made sure no backgound applications were running, and even a disk defrag to make sure it was not a fragmented file that was causing the problem. Forced a file check from the Launcher, and nothing changed.
2. Reset the computer. Repeated all of the prior actions in #1. Did another reset of the computer. Then logged in once the system read cleaned of all extrenious files and cookies that could have caused the problem.
3. I did a full virus and malware check. Not going into details about the programs I use for that. Let's just say they find a lot more the market versions are able to. Repeat #1 and 2 after a "negative test comes back for sickness" from malware.
4. At this point I do a search of the forums and other Neverwinter resources that players have made. I found a few interesting similar problems. I tried a full uninstall of the game and all files associated with it. Including any screenshots directly from the game that were not screen captures by outside sources that I use for getting UI images. Reinstall after a full clean sweep just like I did for 1,2,and 3. Even had a virgin Harddrive just for this installed for just the game's program. No joy again.
At this time I am perplexed and the only solution that seems to have worked for other players in this crux, was delete all of their characters. which only fixed 25% of the cases I found. Or buy a new account and start over from scratch. Which with the amount of time, effort and real money I put into this account. I would rather not repeat that route. Like I said 2 Level 60's, one is full Tier 1 gear now. Over $500 spent after the initial $200 for the founders pack, and the only solution that does not involve deleting the characters. Is to buy a new account and start over from scratch. While this situation removes me from all but pug groups now and has no discernible reason for it to have happened. I can only assume that this is a serious glitch or someone just being mean on an administrators level. Either way it's not funny or conducive to me supporting a game that has such program errors. If it an Administration action on my account. A mail or some kind of communication explaining the reason behind the action would have been polite and respectful for a player who has put a decently high amount of money into a game, after only one month of open game time.
At this point, as a long time Living Faerun DM. I am a bit put off of recommending this game to any of the players in my Living Faerun group, when this game finally launches. Over 20 years of loyalty to this game and TSR, to WotC, and now this new version of Neverwinter's long history in the D&D community. I am not amused nor happy with this turn of events. While I will continue playing on my lower level characters who have the same problem, I will not be supporting Cryptic games anymore in any of the games until this problem is addressed. At least I don't have to communicate with the community while solo playing through the content prior to Level 60.
Post edited by daelensaint on
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Do I sound bitter, yes I am in a way... I may have passed this game by, accept for the wonderful IP that is DnD. Which I feel has not been handled well and burdened by a horrendously over priced Asian cash shop model, plus the lack of a P2P model if desired.
ChatNotWorkingSTOJune11-2013.png
Just to show that this is not just a Neverwinter issue for me. Have time and date stamps for Cryptic developers to check chat logs for the game to see the chats. I was by the areas that usually have the most player posts in game. In neverwinter that is the Auction area.