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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Ticket limbo

scorgescorge Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users Posts: 74
edited June 2013 in General Discussion (PC)
so let me get this right... instead of not answering tickets, you delete them so that they do not go into "limbo", that does not sound like dedicated to customer services.

worst customer service ever. no really it is.:mad:

"You are receiving this automated message to inform you that your current ticket is being closed. We are doing this to prevent your issue from being lost in "Ticket Limbo." We at Perfect World Entertainment are dedicated to providing you with a satisfactory experience both in game, and with regards to Customer Support."

Comments

  • nullwolf1nullwolf1 Member, Neverwinter Beta Users Posts: 0 Arc User
    edited June 2013
    You can re-open your ticket if you're still having the issue.
    You can also send an e-mail to customerservice@perfectworld.com in regards to your closed ticket.

    There may be other routes, depending on the nature of your issue.
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  • bongstickbongstick Member Posts: 83
    edited June 2013
    nullwolf1 wrote: »
    You can re-open your ticket if you're still having the issue.
    You can also send an e-mail to customerservice@perfectworld.com in regards to your closed ticket.

    There may be other routes, depending on the nature of your issue.

    except customer service is not replying to anything.
  • maxwelsilvermaxwelsilver Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users Posts: 48
    edited June 2013
    scorge2 wrote: »
    "You are receiving this automated message to inform you that your current ticket is being closed. We are doing this to prevent your issue from being lost in "Ticket Limbo." We at Perfect World Entertainment are dedicated to providing you with a satisfactory experience both in game, and with regards to Customer Support."

    LOL! Do you feel as if you've been transported into a Mel Brooks movie??
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