Didn't get any Zen but the money was taken, no CS answer day 3.

Comments

• edge1986 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 647 Bounty Hunter

  June 2013 edited June 2013

  Current wait time for customer service is 10 days

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• thatpsychogamer Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 5 Arc User

  June 2013 edited June 2013

  Did you transfer your zen into your Neverwinter account?

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• daemonspade Member, Neverwinter Beta Users Posts: 0 Arc User

  June 2013 edited June 2013

  and wheres day 1?

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• terradraconis Member, Neverwinter Beta Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild Users Posts: 17 Arc User

  June 2013 edited June 2013

  Did you Transfer your zen from your wallet to Neverwinter? When you purchase Zen it doesn't go straight to neverwinter. You have to go to your wallet up under charge zen on the web page and then transfer it to the game you want to use it in.

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  [SIGPIC][/SIGPIC]

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• nullwolf1 Member, Neverwinter Beta Users Posts: 0 Arc User

  June 2013 edited June 2013

  Also, did you purchase via Paypal, CC, Game card?
  Some methods can take a day or more to process.
  After processing, you'll have to transfer it from your wallet to the game of your choice. (As others have stated.)
  
  One thread is enough, (too much really).
  
  Average wait time is 10 business days, you spamming the forum won't get the ticket handled any faster.

  
  D&D Home Page - What Class Are You? - Build A Character - D&D Compendium

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