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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Will there EVER be CS ?

evilraymondevilraymond Member Posts: 13 Arc User
edited June 2013 in General Discussion (PC)
So after now going on day 17 since my account was stolen and having done the proper thing and sent ticket in within 5 mins of noticing since I was actually playing while it happened so far I got back the autoreply within about an hour and nothing what so ever since. Ive sent follow up emails...replied using ticket number to see if any progress...NOTHING !!! I spent 400 bucks the very week of my account being stolen..and thousands with PwI over the years and they seem to have absolutely no customer service what so ever interest in returning a PAYING customers account to its rightful owner...other games have had similar issues of course and the one time I had my account hacked in another game that shall remain nameless within 5 hours they asked for proof it was mine..within 30 more mins returned my account...within 5 more mins had me log in with a GM standing there waiting on me...checked my inventory and promptly returned every item, ever piece of deleted armor and inventory and everything lost on the auctionhouse....of course...it wasnt PWI...

So are we EVER going to see customer service or is this companies policy oh well you lost hundreds if not thousands and thank you for that but move on cause we dont plan on letting you play our games ever again..??? Seriously...17 days when all you have to do is check the email connected to my original account...prove its mine..and give em my stuff back...now my only recourse is have paypal reverse all charges within the past 30 days and leave a game I actually enjoyed....crying shame...so has ANYONE gotten their hacked accounts back yet from that day when so many happened at once or are they just writing us off as lost customers forever?????
Post edited by evilraymond on

Comments

  • wingofbenuwingofbenu Member Posts: 20 Arc User
    edited June 2013
    lilmonkey222 wrote: »
    PWE loves your money and will get back to you as soon they get through the 10K or so tickets in their backlog.

    and theyll get to that as soon as they can spare cash from lockbox design hiring to hire a CS rep.
  • lilmonkey222lilmonkey222 Banned Users Posts: 296 Bounty Hunter
    edited June 2013
    wingofbenu wrote: »
    and theyll get to that as soon as they can spare cash from lockbox design hiring to hire a CS rep.

    Oh, you're so witty.

    As bad as their CS is right now, it has nothing to do with that.
  • mechjockeymechjockey Member Posts: 265 Arc User
    edited June 2013
    lilmonkey222 wrote: »
    Oh, you're so witty.

    As bad as their CS is right now, it has nothing to do with that.

    Really don't want to play the tease it out of you game, so just why is their customer service garbage now. If you can't say you have no business telling other people they are off their rocker.
  • lilmonkey222lilmonkey222 Banned Users Posts: 296 Bounty Hunter
    edited June 2013
    mechjockey wrote: »
    Really don't want to play the tease it out of you game, so just why is their customer service garbage now. If you can't say you have no business telling other people they are off their rocker.

    You're welcome.
  • mechjockeymechjockey Member Posts: 265 Arc User
    edited June 2013
    lilmonkey222 wrote: »
    You're welcome.

    I have a ticket that has been in for 3 weeks now. Submitted multiple ways. Haven't even gotten the email response. In between submitting the ticket and the current time I have stopped playing.

    apathydemotivator.jpg

    Seems a tad more accurate
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