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No Guardian pack rewards

ladyblackmourladyblackmour Member, Neverwinter Beta Users Posts: 0 Arc User
edited May 2013 in Bug Reports (PC)
I posted in an old thread and making a new one.

I purchased the 60 dollar founders pack and received nothing in return. I opened up a ticket with PW, been waiting for 2 days and nothing has happened. Not even a reply.

I am going to contact Paypal and open a dispute with them over this poor customer service in exactly 1 day to try and get my money back, unless I get some sort reply from a PW representative over what the status is on this.

It's 60 dollars, not gonna just sit and wait for a company known for their TERRIBLE customer service to get on top of it.

I paid for a service and got nothing. That's just robbery.
Post edited by ladyblackmour on

Comments

  • thaildlthaildl Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 21 Arc User
    edited May 2013
    A guy was having a similar problem. (see here: http://nw-forum.perfectworld.com/showthread.php?237832-Founder-Pack-Bug)

    Have you gone to the founders merchant across from Sgt. Knox? There you can "Purchase" your founder rewards (they actually don't cost anything).
  • namelessnoodlenamelessnoodle Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited May 2013
    I have this issue as well and my ticket has been pen 2 days. Just like yours.
    I have gone to the Founder's Merchant, and even gone to the post, sadly nothing.
    I hope this issue is resolved soon.
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