Devoted Cleric
- Addressed a rare case in which the At-Will powers in Divine Mode could become unslotted but couldn't be dragged back into the Power Tray.
This is
still not fixed for me and several other Clerics. Contacting a GM in-game resulted in whoever attended my ticket not understanding what I meant, despite me elaborating on what the issue was as much as humanly possible. Unfortunately I couldn't follow up on that, as your support website throws me into a feedback loop error whenever I attempt to access the tickets section. I tried reaching my ticket page in Chrome, Firefox and Internet Explorer with no luck.
I have no doubt that the fix that went live two patches ago only prevents it from happening from now on, but the people that were unlucky to have spent money on a respec before the patch are stuck in this situation... unless they respec anew. That being said, we shouldn't be expected to pay for additional respecs just to fix a pretty glaring bug with our core class mechanics.
Here's a handy picture of what's happened to me and several other Clerics when using a respec:
Some, like me, had Punishing Light disappear, others had Soothing Light. Either way it's silly that it's been over a week and nothing has changed.
Any help would be appreciated.
Comments
That is of course not the point anyway, and dismissing it as "Oh this ability is currently extremely situational, so I don't mind being short one spell." is idiotic. Should I be waiting for when they inevitably buff the Divine Mode at-wills to start complaining?
Still no response from support.
Support replied. The picture I drew them wasn't enough.
They asked me if I had tried to drag the power back into the slot, despite me having stated that I was unable to do so from the very first ticket. They also asked me if I could drag other powers into that slot in Divinity Mode. (Something you would know is impossible if you even bothered creating a dummy lvl 10 Cleric on test servers or what not.) Oh, also if I had tried redoing my keybindings.
I understand it's company policy to not hand out free respecs since they sell respec tokens for zen, but can you refrain from insulting my intelligence while stalling?
Get thee to twitter m'lad (faux rp talk for levity)
Question them as to why they would ask you a question on a KNOWN bug, which has been here since Open Beta started, and ask questions which at this point should be common knowledge to their support and show a COMPLETE lack of knowledge in the games core mechanics.
WTF lads... this thread is starting to look very bad for you.
Edit: also, to be safe and fair, HAVE you tried to see if anything is working since the update that "fixed" this? they may have altered what could be done to fix it and created a workaround.
The inability/unwillingness to fix this on PW's part is infuriating at this point.
When I went to check my ticket status in-game, I had a brand new source of frustration:
This persisted throughout the night on both my Cleric main and my GF alt.
Edit, I didnt see that you couldn't connect, but I'd still check the website, because they took the ingame ticket system down.
There are only two solutions: Make it so the Channel Divinity at-wills are draggable from the powers tab, or issue me a free respec so that it removes Channel Divinity from my character then grants it again, hopefully fixing the bug. If support agents are worried that this would be too much of a "freebie" or that I'm trying to game their system, I can even take screenshots of my spec pre and post respec and copy it exactly, point for point.
I still have mine and it sometimes wastes my divinity still with how clunky divinity is.
Yeah, I'm incredibly lucky that one of my core class abilities, (Which is incredibly situational ATM outside of dismounting in PvP, I'll agree.) is gone from my bars. What happens when this ability gets inevitably buffed, and it's still gone? Should I wait to go through this multi-week ordeal until it's been buffed?
What about the ones that had Soothing Light be the affected ability instead, since that one has broader use?
I lack words to describe the level of incompetence.