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Forums > Home› Neverwinter Discussion › General Discussion (PC)

How many got tickets "closed" today?

adania666adania666 Member Posts: 39
edited May 2013 in General Discussion (PC)
Just got an email that a ticket i sent 9 days ago was Closed for no good reason what so ever. Ive noticed a few threads today saying the same thing.

So customer service just closed everyone's tickets because they couldn't be bothered to go through the backlog? That is just disgraceful behaviour.

So, how many people with tickets got the closed ticket email today?

Comments

  • aronwenaronwen Member Posts: 102
    edited May 2013
    I did and mine was about mail glitching on me twice... I lost diamonds from sales and then a weapon that I bought, but oh well..
  • lewstelamon01lewstelamon01 Member Posts: 7,415 Arc User
    edited May 2013
    And this needed another thread....why?
    ROLL TIDE ROLL

    Great Weapon Fighter: Because when is today not a good day to die?

    PC and PS4 player. Proud Guildmaster for PS4 Team Fencebane. Rank 5 Officer for PC Team Fencebane. Visit us at http://fencebane.shivtr.com
  • adania666adania666 Member Posts: 39
    edited May 2013
    lewstelamon01 wrote: »
    And this needed another thread....why?

    Because if customer service can't be bothered to go through tickets, why should i bother to look at other threads?
  • lewstelamon01lewstelamon01 Member Posts: 7,415 Arc User
    edited May 2013
    Because the other option was to let tickets languish forever. We don't know how their system is set up, or any other reasons that may have led to that decision.

    Oh, and before you throw up "well, hire more people, derp!!": They have an opening for CS reps on their careers page. Doesn't mean they can be instantly brought up to speed. In the short-term, a decision had to be made to improve response times. If anything, I'd feel sorry for the CS lead, as it was probably their boss breathing down their necks about metrics for response times.

    This clears up the ticket queue for genuine issues. Darth was saying on the tech forum that a lot of people were putting in tickets for gameplay-related things better left to a wiki or forum, but all tickets had to be answered in some fashion for documentation and tracking purposes.
    ROLL TIDE ROLL

    Great Weapon Fighter: Because when is today not a good day to die?

    PC and PS4 player. Proud Guildmaster for PS4 Team Fencebane. Rank 5 Officer for PC Team Fencebane. Visit us at http://fencebane.shivtr.com
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