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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Perfect World - Support Page offline!

dkcandydkcandy Member Posts: 1,555 Bounty Hunter
edited May 2013 in General Discussion (PC)
Since your support/customer service pages are offline and we can't create tickets or even talk to customer service about our orders. Do you have a phone # or another way for us to contact you about Billing issues?

Thanks,
Post edited by dkcandy on

Comments

  • maho4200maho4200 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 526 Bounty Hunter
    edited May 2013
    It was never online :)
    Neverwinter Online Open Beta is an ongoing success
  • cluesclues Member, Neverwinter Beta Users Posts: 45
    edited May 2013
    I can access the Contact Us page just fine.
  • dkcandydkcandy Member Posts: 1,555 Bounty Hunter
    edited May 2013
    Contact US page works but when you click on any of the support links they all report errors and do not load. You can check ticket status or create a new ticket.

    Support Links are offline.
  • dkcandydkcandy Member Posts: 1,555 Bounty Hunter
    edited May 2013
    Let me rephrase - You can NOT click on the contact us page. You can get to the main support page but when you click on the "Contact Us" link or the Ticket link it reports a redirect error.
  • maho4200maho4200 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 526 Bounty Hunter
    edited May 2013
    As I said it was never online, they know that - it has been offline for a long time before NW came into open beta.

    Use the email for support.
    Neverwinter Online Open Beta is an ongoing success
  • kattefjaeskattefjaes Neverwinter Beta Users, Neverwinter Hero Users Posts: 2,270 Bounty Hunter
    edited May 2013
    ..and nothing of value was lost.

    If it would help, I am sure that people in this thread could suggest using /stuck in response to any problem that you have, and then declare the problem closed?
  • dkcandydkcandy Member Posts: 1,555 Bounty Hunter
    edited May 2013
    I have tickets in support for 6 days. I've tried contacting support, no response and their sites support does not work. Is there a phone # I can contact to correct the problem?
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