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Item on ah lost due to rollback
crescent80
Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 0 Arc User
Yesterday i sell 6 dragon egg on ah for 150k ad each. With the rollback i've lost the ad(sell in legit mode) and i don't have my eggs back.
It's the third time i lost ad due to mail/ah bugs, and each time i do a tickets none ask me, not in my email, not in game.
So, how can i have back my items?check the log, pray god, do watherver you want, but i want my items back.
Sorry for my poor english.
It's the third time i lost ad due to mail/ah bugs, and each time i do a tickets none ask me, not in my email, not in game.
So, how can i have back my items?check the log, pray god, do watherver you want, but i want my items back.
Sorry for my poor english.
Post edited by crescent80 on
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My english is poor, so i try to explain.
On Q&A say :
Q: What will happen to auctions that expired during the rollback window?
A: We do not anticipate that Auction House items will be lost. All items posted on the Auction House are still there, but do not show up as the Auction House is currently offline.
Auctions will expire as intended, though they will not be sent back immediately. They will be sent back when Auction House services are re-enabled.
I SELL the dragon eggs and i take my ad. My eggs was not still on ah when server goes down. And now i lost the ad.
You will get the eggs back when server is up
Server are up.
I have seen more rollbacks on games than I care to think avout. I am not surpised.
This AH problem does make me wonder about the competency of the Devs. Good testing finds many bugs, but that takes time
cant sell much that way. Like I said in a prev post, this game is all about marketing.
We appreciate your patience as we worked to resolve this issue.
Thank you for allowing us to be of service to you.
To access your question from our support site, click here.
Subject
<No Summary>
Discussion Thread
Response Via Email (Support Staff 49) 05/20/2013 09:22 AM
Hello,
First of all, we apologize for sending out a general response, but due to the overwhelming rush of new players in Neverwinter, we will need to help as many as we can at once with a general process of accessing the game.
If you have a gameplay inquiry. Here are some resources that you have at your disposal:
Our Neverwinter forums: http://nw-forum.perfectworld.com/forum.php
Our Neverwinter Wiki: http://neverwinter.gamepedia.com/Neverwinter_Wiki
Here at Customer Service, we work with players who have gameplay problems, for example being stuck in the terrain or harassed by another player.
Actual in-game strategies, NPC locations, item uses, etc.. are things that we leave up to the players to figure out themselves, so that they can enjoy the experience of discovery and become more capable players in the process
If you are making a bug report or have experienced what you believed to be a bug:
First of all, thank you for taking the time to submit this report.
We would like to encourage you to submit a Bug Report, with your findings, directly to our QA team. This may be done by selecting 'Bug Report' from the list of available help options. Do note that Bug Reports are reviewed by members of the QA team, however you will not be able to edit or view any reported bugs. Additionally, Bug Reports do not receive personalized responses.
Please rest assured that our developers work to resolve all bugs as quickly as possible.
In the future, to help us provide the highest quality service to our players, please use the "Report a Bug" button in the Help and Support menu, rather than "Request GM Help", when reporting possible bugs that may not require immediate intervention by a GM.
Please note:
If you are stuck on a quest, you may need to abandon the quest, leave the quest area, then wait 5 minutes before reaccepting the quest.
If you have deleted a companion scroll, you will need to save up for the next one. We cannot send you another at this time.
Auction House sales are deposited directly into your inventory. This includes Astral Diamonds.
If none of this helps you and you are still experiencing issues, please contact us again with as much info regarding your problem as possible.
We greatly appreciate your patience and cooperation.
Customer Support
Cryptic Studios / Perfect World Entertainment Check out our latest game, Neverwinter!
Customer By Web Form (xxxxx) 05/19/2013 01:49 AM
<No Description>
Question Reference #130519-000231
Product Level 1: Neverwinter
Date Created: 05/19/2013 01:49 AM
Last Updated: 05/20/2013 09:22 AM
Status: Solved
Connection Type:
Date/Time of Problem:
Character: Crescentmoon
Server: Dragon
Operating System
Internet Service Provider
Computer Manufacturer
Transaction ID
N/A
This is the email they sent to me.
Are you ****ing kidding me?Have you read what's the problema?Incompetent
Were the auctions in question completed before the point that they rolled back to? In other words, did your eggs sell before 5:20am PST sunday morning?
If the answer is no, then the eggs should still be on the auction house, and you will receive them when the auctions expire.
If the answer is yes, and they removed the AD you received as a result, then those AD may have been tracked/removed as a result of the exploit. In that case, the eggs are either still on the AH and will return to you when the auctions expire, or they're gone and would need to be replaced by a GM. Either way, you will probably have to wait until the auctions would expire to see the result, and your next course of action.
As for their ticket response, with the number of gm requests people were sending before, much less after, the exploit occurred, I'm not surprised you were sent an auto-response to your request.
Are you sure? Cause i sold the eggs BEFORE the 5.20 pm, so i don't really understand why they take my ad.
I'm waiting for AH online, but it's frustrating do a lot of ticket and never take an answer.
I like so much this game, even with the balancing and pve problems(i play a gwf lol ), and i understand that we are in beta and bug and **** happens, but if EVEN the customer support dosnt help me, well why i have to play?
Can a devs ask here?
Say like "nobody care of your money, moron" or "someone call the care police", tha'ts was most useful than the costumere service.
sorry for my poor english.
I mean even a basic search will show far cheaper prices for pages before passing the 100k mark
Cause when i post eggs there is only at 160k buyout.
And don't really matters with my problem. They can see logs, so what's the problem?
Or you will have to wait for a customer support representative to respond to you. As my PM stated, though, they are experiencing a large amount of tickets and the response time is far slower than Perfect World is happy with.
Sadly all we can do is request your patience and understanding while you wait for a response.